I first tried going direct to the company, then going through AirHelp. In both cases, TAP provided an obviously BS excuse about a strike that had been called off a week earlier. While AirHelp just acc... See more
Company replied
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See what reviewers are saying
I had given up on getting any airfare refunded for cancelled flights during the pandemic. A friend recommended AirCashBack, so I figured, why not? I had nothing to lose. It took a while to get results... See more
Company replied
Our flight was delayed by one day due to a late connection. We sent the flight details to Aircashback and they managed everything on our behalf. Approximately 2 months later we received directly a... See more
Company replied
My experience with AirCashBack is awesome! When our flight was late 9hours I asked for compensation. They said that in 30days we would know the result but I didn’t get any email. So I contacted them a... See more
Company replied
Company details
Written by the company
AirCashBack is here to help you get the compensation you deserve. Your flight was delayed, cancelled, or overbooked? Under EU rules, you may be entitled to up to €600. No win, no fee - you take no risk. Just give us your flight number, and we’ll take care of the rest. Smooth process, quick landing of your money.
No win, no fee – guaranteed
Risk-free compensation for flight disruptions
At AirCashBack, you’re always in control. If you don’t win, you don’t pay. Simple as that. We cover all legal and admin costs upfront, so you can pursue your compensation with zero financial risk. Our fee applies only once your money safely lands on your account.
What makes the journey smoother? 24/7 access to your personal dashboard – track your case anytime, anywhere.
The safest route to your passenger rights: no risk, full transparency, and a real chance to get what you deserve.
Contact info
Tytusa Chałubińskiego 8, 00-613, Warszawa, Poland
- +48 794 795 795
- contact@aircashback.com
- aircashback.com
4.8
Excellent
1K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They helped me in a hopeless case
They helped me in a hopeless case! I'm super happy with the results.
31 March 2026
Reply from AirCashBack
Krzysztofie, thank you so much for your feedback! 🤩 AirCashBack loves a challenge, and there is no such thing as a 'hopeless case' for our team. Enjoy your flight compensation! ✈️
I have nice experience with…
I have nice experience with AirCashBack. They managed many cases for me.
2 April 2026
Unprompted review
Reply from AirCashBack
Przemku, we really appreciate your feedback! Having a returning client is the best compliment we can receive. Thank you for choosing AirCashBack for all your cases - we're glad we could help every time. Best regards!
Thank you so much
Thank you so much.
We wouldn't have known to claim if we hadn't been approached by yourselves in airport
3 February 2026
Reply from AirCashBack
Muriel, thank you very much for your feedback. This confirms that our presence at airports is necessary and truly helps passengers recover the flight compensation. We are glad we could help and thank you for your cooperation :) .
I got the money, but it's not a transparent service
The good thing: The company won the case and I got the money back.
The bad thing: It's not very transparent. They not advertise their take rate clearly, it's buried in the FAQs and it's conditional. If it goes to court it's a very high 45%. Which hit me.
They never tell you how much you are actually going to get - even at the last stage they just tell you: we've won, give us the account number to transfer the money, but how much you're going to get it's a surprise.
13 January 2026
Reply from AirCashBack
Michal, thank you for taking the time to share your experience. We're pleased that the AirCashBack crew obtained your flight compensation, which remains our top priority.
Thank you for the informative phone call, which has allowed us to analyze our processes to improve communication. Constructive feedback like this helps us improve. If you experience any future flight issues, we look forward to hearing from you!
Succeeded where others failed
I first tried going direct to the company, then going through AirHelp. In both cases, TAP provided an obviously BS excuse about a strike that had been called off a week earlier. While AirHelp just accepted that and dropped my claim, AirCashBack went all the way and got me the compensation without any effort on my part. I was sceptical at first, given the smaller footprint, but thoroughly impressed with the outcome.
30 December 2025
Unprompted review
Reply from AirCashBack
Jorge, thank you for your review! Situations like this show that it pays to be inquisitive and never give up. We are proud that despite the failure of our biggest competitor, we managed to obtain flight compensation for you.
Also, we are very pleased that you appreciate AirCashBack – this is the best motivation for us to continue fighting for flight compensation! Best regards, and should you have any problems with flights in the future, remember we're here to help.
Excellent service
I only filled in the online form and they took care of the rest and kept me informed of the process. I received a very good compensation for a delay of a few hours which I honestly wasn't expecting.
15 December 2025
Unprompted review
Reply from AirCashBack
Alisson, thank you for your positive feedback! We are glad that you appreciate the hassle-free process of reporting your claim to AirCashBack and our ongoing communication with you. We are happy that we were able to surprise you in a positive way and that your flight compensation is already in your account.
Should you need our services again, do not hesitate to contact AirCashBack!
Great help!
10 December 2025
Reply from AirCashBack
Tina, thank you for your feedback. Enjoy the money you have already received on your account for the delayed flight. Best regards!
Reply from AirCashBack
EverlastEverlast, thank you very much for your positive feedback about AirCashBack. We are truly delighted that you once again recognize us as a reliable, trustworthy, and professional company. Such words are a great motivation for our team to continue delivering the highest level of service. Thank you for your recommendation and for entrusting us once again with handling your flight compensation claim. Best regards! ;)
Very good company!
22 October 2025
Reply from AirCashBack
Andrada, thank you for your opinion. Please feel free to contact AirCashBack again in the future if necessary. Best regards!
Our flight was delayed by one day due…
Our flight was delayed by one day due to a late connection.
We sent the flight details to Aircashback and they managed everything on our behalf.
Approximately 2 months later we received directly a refund for 50% of the total amount of the flight tickets. In other words, we received a 50% refund for a one day delay which is a great deal. And Aircashback organized everything from A to Z! I cannot recommend them enough! Thanks again to the whole team!
28 October 2025
Unprompted review
Reply from AirCashBack
Aurelien, thank you for your glowing opinion. We are happy that the flight compensation enforced by AirCashBack is already in your account. Flight delays can be particularly troublesome and frustrating. Thank you for your trust and for recommending the services provided by AirCashBack. Best regards!
Happiness
Everything was easy and went smoothly. Waiting time was short. We are very happy because of this service.
21 October 2025
Reply from AirCashBack
Agata, thank you for your review. We are happy that your claim process went smoothly. Best regards, and please feel free to contact AirCashBack again in the future if necessary :).
The process was easy via e-mail and…
The process was easy via e-mail and Whatsapp. They kept me informed all the time and money arrived in a timely manner.
9 October 2025
Unprompted review
Reply from AirCashBack
Dear Costas, we are happy that your claim process went smoothly and your compensation is already in your account. Also, thank you for appreciating the promt communication with AirCashBack. Best regards, and please feel free to contact us again in the future if necessary.
Aircashback managed to get us a…
Aircashback managed to get us a compensation for a flight that was cancelled last minute.
30 September 2025
Unprompted review
Reply from AirCashBack
Francois, thank you so much for this great review! It brings us huge satisfaction to successfully recover the compensation our Clients are owed, especially after the stress of a last-minute cancellation. We're happy we could help! Should you encounter any issues with your flights in the future, please remember AirCashBack.
They lost the simplest case
I really wish I had engaged with a different company. Due to delay of the first leg of the flight I missed the connection and was not offered an alternative flight by PLL LOT. I was forced to take a train and arrived at my destination 12 hours later than expected. Simple case yet lost by AirCashBack. Such a waste of time and opportunity to make the the airline pay for their poor service and misleading the customers.
12 April 2025
Unprompted review
Reply from AirCashBack
Dear Maria, we are very sorry that you are not satisfied with the service provided by our company. We have carefully reviewed your case and cannot agree with your negative review. In order to clarify the situation, we have tried to contact yo by phone and email, with no success.
Please be informed that your case has been taken to court as there was no response from the carrier to the payment demand sent by AirCashBack. Following AirCashBack's action, the Court issued an order for payment.
Unfortunately, the airline filed an objection, presenting evidence from its, internal systems, which the Court found credible. After a detailed analysis of the documents and evidence presented by the defendant, AirCashBack's lawyers decided to appeal.
The arguments raised by the airline were unreasonable.
The evidence as well as the carrier's conclusions were challenged by us as not credible and only visible in the airline's internal systems. Unfortunately, the Court of Second Instance upheld the judgment. In this case, we do not have the possibility to continue the proceedings, as the judgment of the Court of Second Instance is a final judgment.
We made every effort and took all possible steps that should lead to a successful conclusion of the case. Unfortunately, the Court found that, according to the evidence presented by the carrier (which AirCashBack disputed) you had cancelled the replacement flight and therefore no compensation was due.
We are very sorry that despite our full commitment the case did not reach a successful conclusion. We always do our utmost to win a claim, and in this case we were also convinced that there were enough evidence to do so.
Please note that all claims incure costs on the part of AirCashBack, which is why we are determined to achieve a positive outcome.
Nevertheless, should you have problems with your flights in the future, we encourage you to use our services again.
Thank you!
My experience with AirCashBack is awesome! When our flight was late 9hours I asked for compensation. They said that in 30days we would know the result but I didn’t get any email. So I contacted them again and they replied so fast why is it taking so long. Communication with them was smooth and as they promised, they gave us our compensation back! Thank you!
6 March 2025
Reply from AirCashBack
Dear Denisa, thank you for your review! We are glad that you are satisfied with AirCashBack's services. Enjoy the money you have already received on your account for the cancelled flight. Best regards!
Reply from AirCashBack
Wei, every case we win shows us that our work matters. Thank you very much for your feedback!
Reply from AirCashBack
Pawel, thank you very much for sharing your opinion with ACB, feel free to contact us in the future!
Great service
Great service. It took a while but o got the money back at the end. Highly recommend
20 September 2024
Reply from AirCashBack
Marta, thank you for your feedback and your patience througout the complaints process. Best regards!
Fast and good service
5 September 2024
Reply from AirCashBack
Przemyslaw, thank you for your feedback. Best regards!
Solved case
I've submitted a case about a flight in 2022. And after almost 2 years I've received compensation. The process is not fast. But it is worth it. Do not hesitate to use this service. It is my second case which was resolved.
14 August 2024
Reply from AirCashBack
Alex, thank you for your feedback and your patience througout the complaints process. Best regards!
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