AiroLuggage Reviews 153

Very smooth, straightforward, fast and efficient service. Amazing support from John!

Kenny

Really efficient!!! Very impressed

Great personal service with John always available and very responsive.

This is the best company that I will recommend at any given time. Thanks to John who provided the best customer care.

Fantastic, door to door service. A real hassle free way to travel. Can't recommend enough.

AiroLuggage was a big help, delivered our luggage from Amsterdam to Manchester within a short period, what we were not able to manage with other delivery services The price was good, and I was informed properly about the pick up and delivery time. Thank You!

Great customer service and very efficient transportation for reasonable price. I spoke to John on the phone and he was extremely helpful during the process. Would definitely recommend.

Very professional, friendly, efficient and effective team. I would definitely recommend AiroLuggage to everyone. You are in safe hands when you are using their services!

Fantastic customer service. Tried to ship one suitcase from Taiwan to London a couple of weeks ago. There were many failed attempts (due to the beauracracy of Taiwan), however, John (from AiroLuggage) did his best to make sure it arrived as quick as possible, and was always informative about what was going on. He even paid the extra charge to ship it first class! Would use the service again.

I booked in a last minute delivery on a Wednesday from Australia to the United Kingdom under the Classic delivery which takes 2-5 business days. John was very helpful in the booking process as I was getting my luggage sent to me and I didn't have my luggage with me to complete the full process myself. He made sure I had all the necessary documentation to print within an hour of my booking with full instructions so I could get my brother to attach it to my luggage for pick up on next day (Thursday morning). Pick up was on time during the timeframe selected. I was provided with a tracking link so I could keep track of my luggage. Surprisingly the link advised that I would receive my luggage early on Tuesday. On Tuesday however I noticed that there was a delay in transit so I followed up with John and he made sure to check what was going on. He kept me updated on the progress of my luggage. There were a few delays based on a Tuesday delivery and a bit of confusing messages on the tracking details link however it was not at the fault of Airoluggage unfortunately my luggage had missed some connections and got delayed with a public holiday in one of the countries it travelled through. Eventually my luggage arrived in London the following Friday, which was actually not delayed based on the option of delivery I had selected in the first place. Best of all my suitcase was actually well in tact and all my belongings had made it safely. I would highly recommend Airoluggage of anyone looking to send their luggage internationally or even domestically in the UK. The service provided is personal and helpful and the pricing for the service is very competitive. I had a 28kg piece of luggage sent and I did a fair bit of research and couldn't find any other service that provided as a good of a price than Airoluggage. I would definitely use their services again.

Several personal calls demonstrating attention to detail and care with personalised efficiency. Quick and reliable service I intend to use the service again next month. Excellent service thank you

Excellent customer service. Delevery my luggage on time. Thank you.

The service was excellent and value for money. I ordered bags to be picked up from Manchester and they arrived swiftly the next day. Fantastic service

I was travelling to Spain with my 2 year old. This service made it much easier. It all went smoothly- my luggage was waiting for me when I arrived at the apartment and arrived home 2 days after me. I would definitely use this company again!

Needed suitcases sending in uk over a bank holiday

They were picked up on the Friday afternoon and at our destination the following morning before we were.

I’d recommend these 100%

Saved me a lot of stress and £££

Just had an important and precious piece of lost luggage brought home to the UK from South Africa. John was always accessible and easy to talk to. Airoluggage was also considerably cheaper than other companies we searched. Well done airoluggage. We shall look for you next time we need assistance with luggage and or cargo transport.

Although we live in Australia, Airoluggage made the task of transferring our bags in the UK easy. The service has been very good.
Murray

We sent 2 ski bags 2 Austria. Everything went like clockwork and when I couldn't figure out how to print the labels, the team at Airoluggage was happy to help. I would use them again!

I would recommend: Being a first time user I was naturally a bit anxious to ensure my skis arrived on time, otherwise I've had to hire. They collected and delivered on time. No fuss. Great service thanks !