This is my 4th time reviewing here as aironox finally 1st time reply my review here after my 3rd review. As they stop replying my email after checking with them my order status. My order was placed on... See more
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I also ordered an ironing machine. I ordered it on the 27 of June 2026. I still havent received anything in spite of the promise that it takes 12 to 15 days. It is absolutely useless to enquire abo... See more
Company replied
I ordered an automatic ironing machine during the Black Friday sale in November last year (2025). After hearing nothing for weeks, I contacted the company in December. Unfortunately, nothing hap... See more
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first impression was confusion because there were sooo many parts in the box. instructions weren’t the best either. but once I figured it out it became part of my routine. I use it almost daily now an... See more
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Company details
Written by the company
Aironox designs hands free clothing care solutions built to make everyday life easier. Our products are created for people who want smoother clothes without spending unnecessary time ironing. We’ve served thousands of customers worldwide and ship internationally. As with any growing brand operating at scale, things don’t always go perfectly. When issues do happen, our priority is to resolve them quickly, fairly, and transparently. We actively monitor feedback here on Trustpilot and use it to improve our products, logistics, and customer support. If you’ve had an experience with Aironox, good or bad, we genuinely appreciate you taking the time to share it. Our support team is always available and committed to helping wherever possible.
Contact info
United Kingdom
- help@aironox.com
- aironox.com
Breach of guidelines
Waited over two months for this item
Waited over two months for this item. I am sure the shoes and helmet airer are useful however the garment attachment is no use for anything heavier than a light t-shirt.
20 September 2025
Unprompted review
Reply from Aironox
Thank you for sharing your experience. I’m very sorry about the delay with your order, waiting over two months is far from the level of service we want to provide, and I completely understand your frustration.
On the garment attachment, I’d like to clarify that while it works most effectively on lighter items such as t-shirts, it has also been tried and tested with heavier garments and does handle them. We’ll happily share some tips to help you get the best results across different fabrics and clothing types.
We truly value your feedback, as it helps us improve both our product and service.
Ordered on 17aug
Ordered on 17aug
Keep saying it will be send by end September
Now is end of September
I dont see my order
45 days gone no order received
If you dont have a product available why you take money from customer
And no information when you pay that saying it pre order and might be received by 60 days
30 September 2025
Unprompted review
Reply from Aironox
I’m really sorry to read this and completely understand your frustration. Your order was intended to ship out before the end of September, though there’s been a slight delay with some orders leaving the warehouse. I want to be clear that we don’t run pre-orders, we ship in planned batches, but on this occasion things took longer than expected.
I know waiting this long has been disappointing, and you’ll receive a tracking number as soon as your order is dispatched. If you’d prefer not to wait any longer, we can arrange a full refund right away.
We’re working to make the process smoother so this doesn’t happen again
I would like to start with I purchased…
I would like to start with I purchased this item on August 16, 2025 and I have not received anything yet. I have tried several times for weeks to contact customer service to ask them how long it would take for my order to arrive. I cannot even leave a message because their mailbox is always full. I have paid good money and they took the money right away with no further email no tracking number know anything I think this is a scam. I just want someone to tell me when my order will come. I just want some answers and I wanna respond in a reply
16 August 2025
Unprompted review
Reply from Aironox
Hi Ken, I’m really sorry for the frustration and I understand it feels like you haven’t had any updates. We do send out regular emails, but they can sometimes land in Spam or Promotions, which may explain why you haven’t seen them. Please reach out to our alternative email address directly at support@aironox.com with your order number, and we’ll confirm your shipping status right away. If you’d prefer not to wait any longer, we’re also happy to arrange a full refund. I completely understand your concern, and I want to reassure you that we’ll get this resolved quickly for you.
Ordered my product August 7th they do…
Ordered my product August 7th they do not send any updates. But keep sending ads about how good their products are! It’s truly a scam! Payed extra for faster shipping. If they did not have the right amount of inventory why keep selling? I would stay away from doing business with this company!
7 August 2025
Unprompted review
Reply from Aironox
Hi Diego,
You’re right to be frustrated, you ordered on 7 August, paid for faster shipping, and didn’t get clear updates from us. We do send regular updates by email, but they can sometimes end up in the Spam or Promotions folder, so I completely understand how it may have felt like nothing was coming through.
I also want to clarify that your order was placed with standard shipping, not expedited, but we’ll still make sure it’s shipped as quickly as possible once it leaves the warehouse. If you’d prefer not to wait any longer, you’re welcome to a full refund today.
If you wish to cancel your order please email Aniqah at aniqah@aironox.com, we’ll resolve this straight away.
No email, no machines
Like the other buyer, I bought 2 machines on 8/28 and no follow up email regarding shipping, etc. Not sure if this company is trustworthy any longer.
28 August 2025
Unprompted review
Reply from Aironox
Thank you for your feedback and for bringing this to our attention. I’m really sorry you haven’t received the follow-up emails you were expecting after placing your order, please also check your spam or junk folder, as sometimes our updates can end up there by mistake. We’ve also reached out to you via email but haven’t received a response yet.
I want to reassure you that your order is safe in our system and will be shipped at the end of September. Our team will follow up with tracking details once your package has been dispatched.
We value your trust and are committed to making this right. If you’d like to double-check your order details or have any concerns in the meantime, please reach out to us at aniqah@aironox.com
Bought this this iron machine August…
Bought this this iron machine August 10-2025
It’s today September 10-2025 and no machine or email at least saying how long you need to wait. I email already twice and no answer.
Like other reviews said they don’t answer to emails that’s true, and second very sketchy to charge almost $200 but the item not even in stock and have not just me but probably plenty of clients dealing with this frustration.
Very bad customer service I don’t get answer in my next email I’ll just canceled. There’s have to be other companies and machines better and with better experience.
10 September 2025
Unprompted review
Reply from Aironox
Thank you for your feedback, and I’m really sorry for the frustration you’ve experienced. To clarify, as stated in our shipping policy, your order is scheduled to ship at the end of September. Once dispatched, you’ll receive tracking details by email so you can monitor the delivery step by step.
I completely understand how disappointing it feels to be waiting without clear updates, and I apologise if it seemed like your emails weren’t answered, we’re working on improving communication so this doesn’t happen again.
Please rest assured that your order is secure and on track to leave our warehouse on schedule.
Never received the item
I placed an order back in August but have yet to receive the item. Despite this, my credit card has already been charged—including shipping fees—for a product that never arrived.
9 September 2025
Unprompted review
Reply from Aironox
Thank you for your review, and I’m sorry for the concern this delay has caused. As outlined in our shipping policy, all August orders are scheduled to ship at the end of September, and you’ll receive tracking details as soon as your order is dispatched.
We also want to reassure you that we’re actively working on improving our shipping times. From the end of September onwards, new stock will allow us to ship much faster so customers won’t experience these long waits in the future.
I truly appreciate your patience and understanding while we work to get your order to you and improve the experience for all our customers.
I love this automatic iron
I love this automatic iron from aironox , I saw it on TikTok and I had to check it out. I was worried it was gonna be another TikTok item that doesn’t work but omg it exceeded my expectations so high.
12 May 2025
Unprompted review
Reply from Aironox
Thank you for sharing your experience, we’re so glad to hear your Aironox automatic iron exceeded your expectations! It’s great to know we could deliver the quality you were hoping for after seeing us on TikTok.
We’re always looking for ways to improve, so if there’s anything more we could have done to make your experience even better, we’d love to hear your thoughts.
Your support means a lot to us as a growing brand, and we truly appreciate you taking the time to leave a review.
Fradulent Company practices
The company is totally third rated with two months of lag time between delivery and order date. The refund policy sucks when the order is not shipped how can you deduct shipping charges or even pay shipping charges in advance?
Totally fraudulent and cheating to customer.
Please look into this and avoid rating fradulent compnanies as best companies.
5 September 2025
Unprompted review
Reply from Aironox
Hi Madhav,
We’re sorry to hear about your frustration. After reviewing your case, we can confirm that your order has already been refunded to you in full. No shipping fees or other deductions were applied.
We take feedback seriously and want to reassure you that we process refunds in line with our policies, which are also published on our website. While delivery times can sometimes extend due to logistics, we always ensure that every customer either receives their order or is refunded in full if an issue arises.
We understand delays are frustrating, but we can confirm there has been no fraudulent practice. Our goal is always to resolve matters fairly and transparently, and we regret that your experience did not meet expectations.
From Shipping Problem to Great Experience
I ordered an Airnox product, but unfortunately, due to some shipping issues, it never arrived. The Airnox team immediately took charge of the situation and provided me with several solutions to make things right. They are a young company, but it’s clear they are full of energy and eager to grow. I truly appreciate their customer service and the way they handled the problem.
28 July 2025
Unprompted review
Reply from Aironox
Thank you for your kind words and understanding. We’re sorry your order ran into shipping issues, but we’re glad we could resolve it quickly and leave you with a positive experience.
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