I use Hotels twice a month however this week am unable to use Hotels.com (or other hotel sites) offer? The blue get offer bar is obstructed, is there a glitch, have I done something wrong, or is the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find that I don’t use the vast majority of retailers, and the wait for a reward can be very long. The discount off my mobile phone bill is welcome when it eventually comes, but I am about to leave... See more
Company replied
Takes a long time for purchases to reach reward stage. I only use a few retailers eg Boots Argos, Grape Tree as most retailers are " high end ". Sometimes when a retailer is highlighted I get the mes... See more
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This has been a rewarding app over the last year or so. I have managed to shop with a number of retailers, and my reward has been good discounts off my mobile phone bill. However, undoubtedly the... See more
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Company details
Written by the company
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Contact info
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, United Kingdom
- support@airtime.co.uk
- airtimerewards.co.uk
3.4
Average
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good way to save money on my phone bills
A good way to save money on my phone bill which in today’s time every penny counts and if a can get a few free phone bills I’m happy. There’s still some High Street shops that don’t participate like Seasalt or M&S my favourite 2 shops. Keep up the good work Airtime so I can get the occasional free phone bills
19 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! We're so glad we can help you get those free phone bills, you're completely right that every penny counts! Thank you for the great feedback and for sharing your favorite retailers. We are always working hard to bring more retailers on board, so we'll definitely pass Seasalt and M&S along to our team. Keep up the great saving!
Very poor
Very poor , most purchases via link are not recognised and the customer service is useless.
18 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Andy, thank you for your feedback. So sorry to hear of the frustrations you have encountered using the service. We have requested some account details through Trust Pilot, once we have these we can look into your concern further and ensure you receive the correct outcome.
It's a reasonable perk ,the cash back…
It's a reasonable perk ,the cash back off purchases , at specific retailers ,will see how generous it is now as they hv changed the cash back all your purchases entered into prize draw
14 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thank you for your review and for sharing your thoughts! We’re glad you've been enjoying the reward perks with our retailers. To clarify, your everyday purchases will still earn you rewards just like before! We've simply introduced the prize draw as an exciting extra bonus to give you even more ways to win and save.
We hope you enjoy the new feature, and we'll keep working hard to make the app as generous and rewarding as possible for you!
I'm really enjoying this app!
I'm really enjoying this app!! I've saved around £60+ on my phone bill so far. All you have to do is link your cards and it works in the background so you don't really have to think about it. I've barely had to pay full price for my phone bill since using it. It's really easy to redeem too and there's a generous amount of retailers who participate, including everyday high street stores, like Boots for example. I really appreciate this app and I'm so thankful to be able to save money in this day and age :)
14 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Ellie! Wow, £60+ in savings is amazing! 🥳 Thank you so much for taking the time to give us your feedback. We love that the tracking is working perfectly for you, and that you're making the most of our everyday retailers like Boots. Helping you keep more money in your pocket, especially in this day and age is exactly why we do what we do. Thanks for being such a valued part of our community, and here's to many more months of cheaper phone bills! 📱✨
Very rewarding with lots of retailers
Very rewarding with lots of retailers ! Use for topping my mobile and works a treat .
12 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! We really appreciate your 5* review! We're thrilled to hear you're loving our selection of retailers and that topping up your mobile is working like a charm. Helping you earn rewards off your mobile bill is exactly what we're here for. Happy saving!
It's a great way to get money off your…
It's a great way to get money off your phone bill. Thank you.
12 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Maria! Thank you so much for the 5-star review! We are absolutely thrilled to hear that you're enjoying the app and getting money off your phone bill. Helping you save is exactly what we’re here for. We truly appreciate your support!
Awful company and useless service
11 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
We're very sorry to hear you're feeling this way. We want to make this right, but we need a bit more context. Please reach out to our support team directly via the app or at support@airtime.co.uk with your account details. We’d love the chance to investigate what went wrong and help resolve this for you.
This app was working really well until…
This app was working really well until September 2024. For no reason at all my bank card stopped tracking any transactions. Although you send in missed transaction this is very clunky and not how the app is supposed to work. Apparently their technical team has been trying to sort this but as of now my bank card cannot now even be added. Such a shame as was really pleased with the cashback but they seem unable to fix this glitch. Really poor service and feel I am now being fobbed off as they can’t find an andwer
10 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Sarah, thank you for taking the time to provide your feedback, we're very sorry to hear of the issue with your card registering to your account, this should not happen!
We are looking into this as a matter of urgency and will ensure you receive an outcome today. We'll notify you by email once this has been thoroughly investigated.
Doesn't work paying by phone
As I often use my cards via my phone and not the actual card, I very rarely get credit for the purchases I have made, so it doesn't really give me much benefit
10 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thank you for your review, sorry to hear of the tracking issues encountered. Many of our partnered retailers support Apple/Google pay transactions. There could be an issue with your card registering to your account, if you could please contact our support team we'd love to look into this matter further and ensure you're receiving all of your eligible rewards.
Money off
Love it helps to spent to pay off you mobile it it all adds up at the end of the day
6 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Mark! Thanks for the lovely review! It really does all add up at the end of the day, and we're so glad we can help you reduce your mobile bill. We appreciate you sharing your experience, and we look forward to helping you rack up even more rewards!
Reply from Airtime | Power Your Mobile Life
Hey! Thanks for the great feedback! We love hearing that you're finding it an easy, cost free way to bring down your mobile bill. That is exactly what we're here for.
Happy saving, and thanks for being a part of the community!
Was great, now not!
This used to be great but now they've suddenly added a £1.30 fee to withdraw £10 of earnings. What's that all about. And worst of all, they didn't announce this so its only when you go to withdraw you find out. Very poor!
5 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey, thank you for sharing your experience with us. We hear your frustration, and we're really sorry that the introduction of this fee caught you by surprise.
To clarify, the £1.30 fee and £10 withdrawal cap only apply to users on unsupported mobile networks where a direct bill deduction isn't technically possible. Because we have to process these transactions manually, our third party payment provider charges a processing fee. We appreciate your feedback, and we're continually looking at ways to expand our supported network list to help more users avoid these fees.
Making savings is getting harder.
This is a decent enough way to make savings on your mobile bill but they're making it more complicated every so often. Now you have to use links through the app not just use a registered card. The monthly targets to earn extras can be a bit extreme like 10 stamps to earn £1.50 in 3 month off your bill. Each stamp is a minimum of £5 at one of their retailers but none of the retailers are things you use monthly. Maybe around Christmas or Birthdays you can get close. Also this month they've removed it completely for a possible win from a draw which will only benefit a small fraction of the people using the app. Also I ALWAYS have to chase my Ebay purchases
5 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Lee, thanks for taking the time to share your feedback with us. It’s really helpful to get your perspective on our recent updates, from the app links and target structures to the new prize draw format. We always want to balance how the app functions with what works best for our users, and your comments regarding retailer usability and the eBay tracking experience give us a lot to think about. We're constantly reviewing how features like these are rolled out, so we will certainly pass your thoughts on to the wider team as we plan future updates. Thanks again for helping us understand how these changes impact your experience.
Wrongfully deduct money, dont correct it as promised and then they ignore you!
Ive used the company for a while with no issues, but when I have encountered an issue Ive been ignored.
Contacted them last week as a load of minus transactions had appeared when they were failed transactions, so no amount had been added, only taken off me meaning my balance was short. Someone replied the next day and said they could see the error and it would be corrected on my account by the end of that day (Friday). It was not, I waited until Sunday and emailed to say it hadn’t been corrected, no reply. Tuesday, emailed again to advise it had still not been corrected on my account, no reply. It’s now Friday again, a week since I was told the issue would be resolved, the company has completely ignored me twice and my balance is still short due to their system error whereby failed transactions are deducted despite never being added.
Rubbish, I’m thinking of just cancelling it, they have my bank linked and purchase information but rewards are slow and even slower when they wrongfully deduct from you, added to the fact I’m being ignored. I’m not providing them with my personal information if they can’t even acknowledge and correct a mistake on their part it’s a rubbish deal for us customers!
Ticket #503693.
29 May 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey, thanks for your review, we are incredibly sorry for the delay in getting your rewards added back to your account.
To explain why those minus transactions appeared, when a payment fails, it automatically tracks in our system as a refund to reverse the initial transaction. This happens because of how the data is processed by the banks. When a payment fails on a bank card, and our platform picks it up as a refunded value. We're working on this to avoid this issue happening in the future.
We understand this issue should not have taken so long to resolve and we apologise for the delay. We can however, confirm your rewards have been re-added to your account and will show when you next log in.
Terrible user interface, disappointing offers and does not capture all my spending
Terrible user interface
Does not capture all of my spending at the included retailers
Very deceitful and untrue offers/ reflection of savings
Disappointing from 02, I don't expect it to get better
1 May 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Kerri, thanks for taking the time to share your feedback. We’re very sorry to hear that your experience hasn't lived up to expectations, especially regarding missing transactions.
We want to reassure you that we take transparency seriously and never intend to mislead. Missing purchases can happen for a number of reasons and we'd really like to look into this matter further. Please reach out to our support team directly with your receipt details. We’ll investigate the missing spending right away and work on making the interface much clearer. Your trust means a lot to us, and we want to make this right.
Used to be good, not so now...
Used to be good and a nice little bonus. However with their new £1.30 fee and £10 max withdrawal for unsupported networks this feels a bit steep (13%). Why is the withdrawl amount capped at £10?? Seems like a nice easy win to try and claim back hard earned cashback. Seems like they chose the wrong company to partner with if they charge that sort of fee!! Airtime is good to have but only secondary to others and frankly now it's barely worth it.
1 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Matthew, thank you for your review. We completely understand your frustration regarding the £1.30 fee and the £10 withdrawal cap for unsupported networks. We want to clarify that these specific terms and fees are set directly by our payment partner. However, we hear you loud and clear.
We are actively reviewing our supported networks to make the service more rewarding and flexible again. Your feedback is incredibly valuable in helping us make these changes.
Great app and an easy way to save
4 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Tim! Thanks so much for your great review! We're delighted to hear you're enjoying the app 🙌
Really poor experience
Really poor experience
Used their in-app links as requested to book a BA holiday. Presumably Airtime got a huge commission
Purchase didn't track, reams of evidence submitted by me in multiple formats to prove payment through its link, but staff use every trick in the book to deny legitimate claim.
Really disappointed with customer care. Tried to complain but denied.
Suggest avoid using this company as it has no intention of ever paying out
Edit - sent details even though never given complaint ref number. Next stage is contacting Airtime leadership team
8 May 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Paul, thank you for your feedback, we are very sorry to hear you have not had a great experience recently. We'd really like to look into this matter further and has requested some account details through Trust Pilot so we can locate your account. As soon as we have this, we'll ensure this is investigated immediately.
I've been using Airtime rewards for…
I've been using Airtime rewards for over 2 years and have accrued monies on numerous occasions by shopping in various retailers on the high street or on-line and have paid my mobile bill or put money towards it and so it's well worth signing up to this app!
4 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Mark, thanks so much for the amazing review!
Two years is a fantastic milestone, and we’re absolutely thrilled to hear that you've been consistently saving money on your mobile bills just by doing your everyday shopping. Whether it's high street browsing or online scrolling, making those rewards work for you is exactly what we're here for.
We really appreciate you sharing your experience and recommending us to others. Here’s to many more years of effortless saving! 📱✨
It's good to be able to build rewards
It's good to be able to build rewards, the challenges vary from month to month. Can be laborious to keep on top of flash offers etc.
Some retailers have extremely long pending period, and some have to be reported as missing, making it a very long wait for the reward
4 June 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Barbara, thanks for the review! We're glad you enjoy the monthly challenges and building up your rewards.
We hear you on the flash offers and waiting times, though. It can definitely feel like a chore to track everything, and those long pending periods (plus the occasional missing reward) are frustrating. Retailer processing times can vary, but we’re constantly working to make the experience smoother and more automated. We appreciate your patience and the honest feedback, it helps us improve!
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