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AIRTUNE.store Reviews 32

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TrustScore 3.5 out of 5

3.6

Electronics store
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Rated 1 out of 5 stars

Worst company I have ever purchased from. Faulty earbuds; sent them numerous emails without response; no reply to telephone calls. Complete waste of time and money - product unusable. Shocking custome... See more

Rated 5 out of 5 stars

Excellent independent business. It’s rare to get such amazing customer service these days. Amazon are great but they lack human interaction and service. Purchased some of the Air pros in white. Amaz... See more

Company replied

Rated 5 out of 5 stars

I am so happy with my watch 😍 Great customer service 💐 Easy to set and the music sound loud 👌 Cheap and compatible with expensive one 🤩 Take about a week to deliver 😔 Comes with extra band... See more

Company replied

Rated 5 out of 5 stars

The item I ordered took longer than expected but we are in exceptional times but very pleased wit my purchase

Company details

  1. Electronics store

Written by the company

AIRTUNE. STORE is a UK based multinational electronics sourcing company headquartered in Evesham. We specialise in Wireless Bluetooth earbuds and accessories. Our products are all vigorously tried, tested and developed to provide premium sound quality, upmost comfort and more.. at an affordable price!

Contact info

3.6

Average

TrustScore 3.5 out of 5

32 reviews

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Rated 1 out of 5 stars

Worst company I have ever purchased from

Worst company I have ever purchased from. Faulty earbuds; sent them numerous emails without response; no reply to telephone calls. Complete waste of time and money - product unusable. Shocking customer service. Would give them no stars if possible

17 August 2021
Unprompted review
Rated 1 out of 5 stars

About bad experience

I am having worse experience.. don’t purchase any thing from it .. I received empty box instead of my order

7 January 2021
AIRTUNE.store logo

Reply from AIRTUNE.store

Hi Meghal,

Sorry to hear you're having a bad experience with us and as mentioned in our email to you, this incident is under investigation and will be dealt with as soon as possible. Rest assure we will resolve this and provide you with a better experience. Please allow us 48 hours to respond to you before leaving a review, as we are always here and happy to help but currently under full capacity.

We will be in touch with a resolution.

Thanks,
Monica Louise.

Rated 5 out of 5 stars

Watch HW12 i(4)

I am so happy with my watch 😍
Great customer service 💐
Easy to set and the music sound loud 👌
Cheap and compatible with expensive one 🤩
Take about a week to deliver 😔
Comes with extra band 😌
Highly recommend 😉

6 January 2021
AIRTUNE.store logo

Reply from AIRTUNE.store

Hey Hanadi,

Lovely to hear you have had a great experience with out service and product! :)

Hope to see you again soon

Rated 1 out of 5 stars

Baddest experience ever!Fake people!

It’s been nearly 2 months since I’ve ordered but haven’t got it yet. I tried to contact them and they made excuse of COVID-19 but guys I’ve ordered things even after ordering from them which came so early. I even asked them to refund me twice or three times but they said they’ll do some inquiries then let me know but never contacted me again!

24 December 2020
Unprompted review
Rated 5 out of 5 stars

Good product would recommend it

14 December 2020
AIRTUNE.store logo

Reply from AIRTUNE.store

Hi Robert,

Thank you for your review and are very happy to hear you're satisfied with your product. We look forward to seeing you again soon.

Thanks
Hannah Glover
Airtune.store

Rated 1 out of 5 stars

steer clear people avoid like the…

steer clear people avoid like the plague , very rude customer service & seem to think that you must abide by what they say instead of resolving any issues .

10 December 2020
Unprompted review
AIRTUNE.store logo

Reply from AIRTUNE.store

Hi Mark,

Apologies if you feel you have had bad customer services. Your case has been reviewed, we have been in contact with yourself and happy to say we have resolved the issue.

Customers are at the heart of our business, and it is within our core value to make sure you have a great experience.

Thanks,
Hannah Glover
Airtune.store

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