Aiseesoft Studio Reviews 566

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and effective problem-solving. Many people appreciate the user-friendly interface and the overall ease of use of the software, making their experience smooth and efficient. The products are often praised for working as promised, with many users finding them reliable and effective for their needs. However, some people were dissatisfied with certain products, reporting that the software did not function as expected or had limitations not disclosed before purchase. A few other people also felt that the app had bugs or that the services offered were already available through free alternatives.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise certain products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting software that is easy to... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team as fantastic,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more

Rated 5 out of 5 stars

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recent... See more

Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the... See more

Rated 5 out of 5 stars

After searching for months for a user friendly software program that would put sub-titles onto video files I came across AISEESOFT. Tried the free version for a short while, loved it, then purchased... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.


Contact info

3.9

Great

TrustScore 4 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

A GREEDY SHELL CORPORATION

A GREEDY SHELL CORPORATION. They act subservient but will not issue refunds when the app goes pear-shaped. The company has only one purpose, i.e. to get as much of YOUR money in THEIR coffers and to waste your time till you give up. These are the capitalist sodomites you've read so much about and are run by the Epstein Class of businessmen.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Thieves, liars and villains

Thieves. Pure and simple. Their programme didn't function the way it was supposed to so I requested a refund after deleting the app and having my son retrieve my photos off the iPhone. They wanted me to re-install this rubbish so they could issue a refund. I refused not wanting to give them an opportunity to charge my account again. They refused to issue ANY refund until I jumped through all their ridiculous hoops. A true company of villains. DO NOT TRUST THEM!!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Not my First Rodeo with unlocking iPhones

This is not the first time I've needed to unlock an iOS device. I have used other software over the years. This time I had a stubborn iPhone 15 Pro that belonged to me, but was used by an employee who had her own unlock code. She was terminated and refused to give us the unlock. We found Aiseesoft Studio on line and decided to give it a shot. At first, I was unable to get the software to recognize this phone. I'd plug in my 17 Pro and it found it right away. A simple restart of my Mac and then Recovery Mode start up for the 15 Pro and Boom......Worked EXACTLY as Described. Will upgrade to Lifetime use. WELL worth it !

8 February 2026
Unprompted review
Rated 5 out of 5 stars

5-star support

I purchased Aiseesoft Mac Screen Recorder. I was having a strange problem saving movies on my Mac. The support team tried to help me with various tips and tricks, but somehow it didn't work. Finally, they specially programmed a new beta version and now it works perfectly. That's what I call 5-star support.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

this software is useless

this software is useless, dont waste your money and time. I have video files that I recovered from a quick format and this couldnt fix a single one of them. I tried on a couple older videos that would show artifacts or had sound issues. Used a perfect copy of the same damn video and this worthless crap program couldnt even fix that. Hot Garbage is more useful

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great and prompt service, excellent software

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recently needed the login reset as I had changed major components on my PC. Aiseesoft responded within 24 hours over the Christmas holidays and reset my login. Everything now again functions smoothly. Excellent service and very useful and stable software.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Potentially Scam Software

Checked Apple support before paying for one of their apps. The iPad reset and backup features I was looking for are available through free Apple software. They wanted me to pay $60 subscription to access the same functionality.

It makes me think they are selling fancy UI to people who don't realize the services are included with their OS. Do research into other options before paying them.

3 January 2026
Unprompted review
Rated 2 out of 5 stars

Waste of money

I paid for Aiseesoft Android Unlocker when my Google Pixel stopped accepting the PIN. Advice from forums was that factory reset was the only option so I tried this program. Literally all it did was guide me through the steps to do a factory reset, which I already knew how to do! So it kind of worked but was a complete waste of money so I have asked for a refund. Based on other reviews it seems I'm unlikely to get it but we'll see.

Edit: refund request rejected, as expected

31 December 2025
Unprompted review
Aiseesoft Studio logo

Reply from Aiseesoft Studio

Dear customer,
For a quick and personal solution, please contact us directly via in-app feedback or at support@aiseesoft.com . Our team will respond promptly and work with you to make things right.

We appreciate your input and hope we can resolve this to your satisfaction soon. Wishing you all the best!

Aiseesoft Studio
support@aiseesoft.com

Rated 5 out of 5 stars

Excellent tool and great customer support

I have been a happy user of Aiseesoft Mac Screen Recorder for over 6 years. Great software, easy to use, user friendly interface. Just as important as software performance is customer service - I asked for customer service help twice: once when I moved to my new Mac and recently when I had a question regarding making copy of the video chat. In both cases my issues were resolved within 1 day, thanks! I recommend Aiseesoft Mac Screen Recorder 100% without any hesitation. Thanks!

17 December 2025
Unprompted review
Rated 1 out of 5 stars

This is useless

This is useless! I downloaded it to unlock an old phone and I can't remember the password.
First step is turn off phone.
Phone requires password to turn it off.

FFS

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Good support! They really want to help!

I had some very annoying issues with the Mac Screen Recorder, so I got in contact with the support team, and they really were able to remove this bug from the software. Now the software just works like a charm! Thank you again for your support!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for video converting

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the M4 chip as advertised, but the tech team quickly fixed it with a new version. The software works exactly as promised, and if I could give the support team 10 stars, I absolutely would.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

STAND OUT PDF CONVERTER

Without question or reservation, Aiseesoft is one of the best I've experienced in terms of professionalism; communication; troubleshooting assistance; and performance results. This, unlike many of the software/app providers I've dealt with in the past. Aiseesoft's PDF Converter Ultimate is extremely user-friendly; diverse; and reliable in converting many formats. Very cost effective with a provision for multiple PC's/Laptops. A true winner!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Aiseesoft Screen Recorder

I had a problem with the serial key after formatting my laptop but the support team was quick to respond and solved the problem very quickly. I'm very satisfied about the assistance, the communication was fast and kind. Thank you very much!

12 November 2025
Unprompted review

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