AiSensy Reviews 49

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Many customers found the platform to be user-friendly and easy to navigate, making tasks like setting up campaigns and generating templates straightforward. The staff and support team received frequent praise for being helpful, responsive, and knowledgeable, often resolving queries promptly and providing excellent assistance. Reviewers highlighted the smooth experience from setup to execution, appreciating the efficiency and reliability of the service. However, some customers also noted issues with customer support, describing it as poor, unresponsive, and lacking technical knowledge, leading to frustration and a broken system. There were mentions of the app crashing, logging out randomly, and not performing as advertised, with some feeling that implementation was left entirely to them without adequate support.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, with many praising the support team for being outstanding,... See more

User experience

Customers had positive experiences with user experience, finding the UI very easy to follow and making their... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising the support team for being outstanding,... See more

Service

Customers consistently note ambiguous experiences with service, with some highly recommending it for reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is a great platform and its great when you can reach out for some help and you get support ! Highly recommend !

Rated 5 out of 5 stars

Easy to use Interface and clarity on messages sent. No hidden charges, everything is transparent. Highly Recommended

Rated 5 out of 5 stars

Saksham, our dedicated AiSensy team manager, was very prompt and helpful in resolving queries and providing support.

Rated 5 out of 5 stars

Great for API automation, the UI is very easy to follow and makes your entire use of business account very seamless.


Company details

  1. Internet marketing service
  2. Software company

Written by the company

AiSensy is the Smartest WhatsApp engagement platform helping 2,10,000+ businesses communicate better, faster, and at scale on WhatsApp. AiSensy is a WhatsApp Business partner and is built on Official WhatsApp APIs, designed for teams that want reliable automation without losing the personal touch that WhatsApp conversations are known for. Trusted by thousands of brands across industries like ecommerce, education, fintech, healthcare, and SaaS, AiSensy helps businesses manage customer conversations, run campaigns, automate support, and drive real outcomes from WhatsApp. The platform is built with a strong focus on ease of use, compliance, and performance, making it suitable for both growing startups and large enterprises. AiSensy offers official access to the WhatsApp Business API with a smooth and quick onboarding process, helping businesses get started without unnecessary complexity. It provides a shared team inbox that allows multiple agents to manage customer chats efficiently from one place, ensuring faster responses and better coordination. With its no-code chatbot builder, businesses can easily set up automated replies and conversation workflows without any technical effort. AiSensy also enables broadcast campaigns for sending promotions, updates, and important announcements to customers at scale. For lead generation, it integrates seamlessly with Click-to-WhatsApp ads, making it easier to convert ad clicks into conversations. The platform supports WhatsApp message templates with built-in approval and compliance assistance, helping businesses stay aligned with WhatsApp policies. Additionally, AiSensy connects with CRMs and supports webhooks for creating custom workflows, while its detailed analytics help teams track message delivery, engagement, and conversions to measure real business impact.


Contact info

4.0

Great

TrustScore 4 out of 5

49 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very mismanaged Team

Very mismanaged Team
No time line for processing any task
No Team members available for support
u need to follow up with them to get ur plan actiavted and process and support
They dont care for customers
Very bad experience
Processed the Payment Still 4 days on
The Plan is not activated despite multiple follow up and wated my precious billing days

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. not responding on mails and WhatsApp chats. and always reply that revert shortly but no one is solve our problems after we sending a mails. and their is no direct call service available.

14 August 2024
Unprompted review

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