I was kept updated all the way through the delivery, from the day delivery would take place to a two hour time slot the night before, the driver then called when he was actually on the way to my hou... See more
Company replied
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Review summary
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Reviews shaping this summary
I bought a mattress from an online company. The first time was an appalling experience and the delivery drivers weren't any better! However, I thought I'd give it a second go and... See more
Company replied
Polite, courteous, respectful. Called when they said they would, arrived on time, checked location for delivery. Mindful to check about shoes in the house. All in all a very good experience for me.... See more
Company replied
Amazing company, they manage deliver my heavy open mattress on first floor with hard access. Message with time slot, contact 30-45 minutes before they will be at my address . Everything really good
Company replied
Company details
- #22 of 36 best companies in Courier and Delivery Service
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
256k reviews
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Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that your delivery arrived on time and that our team provided a friendly and pleasant service. Delivering a reliable experience while maintaining a courteous and professional approach is something we take great pride in. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing dependable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team provided such a great service. Our colleagues work hard to ensure each delivery is completed efficiently, professionally, and with a friendly approach, so it's wonderful to know their efforts made a positive impression. We truly appreciate you taking the time to share your feedback, and your kind words will be passed on to the team as recognition of their excellent work. Your support encourages us to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found our delivery team efficient, helpful, and friendly throughout the process. Our colleagues are committed to providing a high standard of service while ensuring deliveries are completed smoothly and professionally, so it's wonderful to know that their efforts made a positive impression. We truly appreciate you taking the time to share your feedback, and your kind comments will be passed on to the team. Your support motivates us to continue delivering reliable, customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived around the expected time and that our delivery colleague provided a polite and efficient service.
Providing reliable deliveries alongside friendly and professional customer care is a key priority for us. It is especially rewarding to know that the delivery was completed quickly and smoothly, helping to create a positive experience for you.
Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect.
Thank you once again for your valued support.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're grateful that you took the time to share your comments. It's wonderful to know that you were pleased with the service you received, and your appreciation means a great deal to our team. We are committed to providing reliable, efficient, and customer-focused deliveries, and feedback like yours is always encouraging. Thank you again for your support and kind words.
Well informed and on time- good service
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you felt well informed throughout the delivery process and that your order arrived on time.
Providing clear communication and reliable delivery times is a key priority for our team. It is especially rewarding to know that the updates kept you informed and that the service met your expectations.
Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect.
Thank you once again for your valued support.
Rang to let me know they were on the…
Rang to let me know they were on the way. Fitted the washing machine quickly. Polite and helpful
10 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team kept you informed by calling ahead to let you know they were on their way. Clear communication is an important part of the service we aim to provide, so it's wonderful to know this was helpful to you. We're also pleased that the washing machine was fitted quickly and efficiently, and that our delivery colleagues were polite and helpful throughout the visit. We truly appreciate you taking the time to share your experience, and your kind comments encourage us to continue providing reliable, professional, and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the communication provided throughout the delivery process. Keeping customers informed at every stage is a key part of the service we strive to deliver, and it's wonderful to know that this contributed to a positive experience for you. We greatly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue providing reliable, professional, and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that you found our team friendly and approachable throughout the process. Providing dependable service alongside a positive customer experience is something we take great pride in, so it's wonderful to know that we met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering reliable, professional, and customer-focused service.
good communication about delivery slot…
good communication about delivery slot also driver called with an update to eta
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you were pleased with the delivery communication and that the delivery slot information helped you plan for the arrival of your order.
It is especially rewarding to know that the driver's update call with the revised estimated arrival time kept you informed and contributed to a smooth delivery experience. Providing clear, timely communication alongside reliable service is a key priority for our team.
Your kind comments are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering dependable, customer-focused service and maintaining the high standards our customers value and expect.
Thank you once again for your valued support.
Absolutely Atrocious! 00000
Everything! Never, ever use them, where possible. Sky, Sonno, any home delivery service, honestly, they are awful, and customer service are as bad. Your complaint will end in, "We're sorry"
7 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience. We understand the concerns you have raised regarding the delivery process, communication, and interaction with the delivery team, and we appreciate the frustration this has caused. We would like to advise that we have already been in contact with you regarding your experience and the concerns raised. Please accept our apologies for the disappointment caused. Your comments have been raised with the relevant teams for review. Thank you for bringing this to our attention.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that your delivery arrived on time and that our team was polite, helpful, and professional throughout the visit. Providing a reliable service while ensuring our customers feel supported and well looked after is something we take great pride in. We truly appreciate you taking the time to share your feedback, and your kind comments are a valuable source of encouragement for our team as we continue to deliver a high standard of customer-focused service.
The boys brought the big parcel into…
The boys brought the big parcel into the room of our choice no problem no disruptions just a good job.
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team was able to bring the large parcel into the room of your choice without any difficulty. Providing a smooth, efficient, and hassle-free service is something we strive for, so it's wonderful to know that everything was completed without disruption and to your satisfaction. We truly appreciate you taking the time to share your feedback, and your kind comments are a great source of encouragement for our team as they continue to provide reliable, professional, and customer-focused service.
Delivery service
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that you were satisfied with the delivery service provided. Our team works hard to ensure every delivery is completed efficiently, professionally, and with a focus on customer satisfaction, so it's rewarding to know that your experience met your expectations. We appreciate you taking the time to share your feedback, and your support encourages us to continue providing reliable and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the service extremely accurate and that your product was handled with such care. Our team takes great pride in ensuring deliveries are completed with attention to detail while treating every item respectfully throughout the journey. It's wonderful to know that this commitment was reflected in your experience. We truly appreciate you taking the time to share your feedback, and your kind comments motivate us to continue providing reliable, professional, and customer-focused deliveries.
Great service
Great communication and updates. Delivery service was simple with no drama, the drivers were very friendly and even brought the item inside for me.
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the communication and updates provided throughout the delivery process. Keeping customers informed every step of the way is something we consider very important, so it's wonderful to know that this helped make the experience straightforward and stress-free.
We're also pleased to hear that our drivers were friendly and helpful, and that they went the extra mile by bringing the item inside for you. Providing a smooth, convenient, and customer-focused service is what we strive for with every delivery. We truly appreciate you taking the time to share your feedback, and your kind comments are a great source of encouragement for our team as we continue to deliver a reliable and professional service.
Efficient, friendly service
I was very pleased with the efficient, friendly service. I also appreciated being kept informed at all stages and being able to track delivery.
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the efficient and friendly service provided by our team. Delivering a smooth and positive experience is always our goal, so it's wonderful to know that we met your expectations.
We're also pleased that the communication throughout the process was helpful and that you appreciated being kept informed at every stage. The ability to track your delivery is designed to provide added convenience and peace of mind, so it's great to hear that this feature enhanced your experience. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing reliable, professional, and customer-focused deliveries.
Couldn't give 5 ⭐️ as despite your great…
Couldn't give 5 ⭐️ as despite your great pre delivery messaging and on the day giving the allocated time slot the delivery driver did not give the 30 to 60 minute pre delivery call as stated in the text and email.
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We are pleased to hear that you found the pre-delivery communication and delivery updates helpful and that the allocated delivery time slot was clearly communicated.
However, we are sorry to learn that the expected call 30 to 60 minutes before arrival was not received. We understand that these advance calls are important in helping customers prepare for their delivery, and we appreciate that this aspect of the service did not meet your expectations.
We are grateful for your balanced feedback and appreciate your recognition of the positive communication provided throughout the rest of the delivery process. Your comments will be shared with the relevant team, as they help us identify areas where we can further improve the customer experience.
Thank you once again for your valued feedback and support.
they rang then came on time x
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team contacted you before arrival and delivered within the expected timeframe. Keeping customers informed and ensuring deliveries arrive as scheduled are key parts of the service we strive to provide. It's wonderful to know that everything went smoothly and met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering a reliable, professional, and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that our staff were both friendly and efficient throughout the delivery process. Providing excellent customer service alongside a smooth and reliable delivery is something our team works hard to achieve, so it's wonderful to know that your experience reflected this. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering a professional, dependable, and customer-focused service.
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