AIT Home Delivery UK Ltd Reviews 

I was told by Hisense that my television would take 7-10 days after it was collected by you. You did not inform me that you would keep it in your depot for 14 days which is ridiculous when people are waiting for there items to be repaired.
I have also tried to look at the tracking, one email says it’s been collected which is of no use to me and the other says it’s been cancelled when clearly not if you picked it up from me. Extremely poor service.

Very polite

Helpful lads, carried items to where I needed them to go.

Early morning delivery allowed my Plumber to get on with the fitting of 3 radiators. Thanks. KL.

Great delivery on time and contact.
Thank you

Payed for a delivery slot between 8am and 10 am and finally turned up at 11.10 am

I am writing to share my disappointing experience when contacting customer service about my recent delivery. I was trying to get an update on when my package would arrive, but unfortunately the person I spoke to was rude, argumentative, and unhelpful.

The delivery was marked as 'attempted — recipient not at home' but I was home all day. My security camera confirms no one called at my address. When I tried to explain this, instead of looking into it, the representative made excuses for the driver, acted as though it was my fault, and spoke to me in a very unprofessional and dismissive manner. I felt I wasn't being listened to at all.

I expect better service and would appreciate someone looking into this delivery issue properly, rather than being dismissed when I have clear evidence. I hope this feedback is taken on board.

TV delivered in perfect condition. The van was delayed en route and it was 9.30 pm by the time it arrived. Our delivery slot was 5pm to 7pm but we were kept informed via text and the tracker, They found our house in the dark (no street lights here) and were cheerful despite having been on the road for 12 hours.

I received very regular updates, by both email and text, which was great. The chairs were delivered carefully, with no damage to them and the courier was polite and friendly. He also found us with no problems, which isn’t always the case with couriers so a definite plus point!

Arrived as should but that's it, nowt special.

Did everything they said they would do. A courteous phone call pre delivery. Perfect.

friendly delivery guys....very helpful at getting my new machine into the house and the old one out of my garage

Dylan and Jim had everything set up, old sofa and all packaging gone within 30 mins!! Absolute professionals and really friendly guys. Highly recommended

I was notified the date and approximate time my item would arrive. I had various reminders leading up to the actual delivery date. I could track the delivery van on a map and I knew what number stop they were at and what number stop I was. I then got a phone call to let me know that they were an hour away from delivery which was very accurate. My husband greeted them when they arrived and they were very polite. I would definitely recommend this company for delivery for their excellent communication. Thank you.

Absolutely disgusting customer service and just service in general. Item was meant to be delivered 8 days ago, everyday it has been pushed to the following day. Contacted AIT they admitted they couldnt find it in their warehouse after having a txt at 11 saying it would be delivered by 11 to then saying there was a loading issue, the woman at the depot in truro who we’ve spoke to on two occasions now about this delivery is incredibly rude and arrogant, not helpful at all, almost as if she just couldn't be bothered. We paid for next day delivery and still haven't received it 8 days later. Would Avoid this company at all costs, they are incompetent, rude and obviously inept at their jobs.

Excellent. Only negative was delivered earlier than notified but luckily we were home.

Please do not use this company, they lie! I'd ordered a mattress which they said it would be delivered today they gave me a time for delivery, then a couple of hours before they messaged and said there was a delay, there was a delay because they sent it to the wrong depot in the wrong part of the country which I didn't find out until I rang the sender company. My son is now left with no mattress to sleep on and no delivery date. No customer service avoid avoid avoid!