Really impressed with the two AIT Home Delivery guys who delivered our fridge. It was a very difficult delivery because the fridge was huge and access into the house was tight, but they were patie... See more
Company replied
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Review summary
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I ordered a mattress which two guys delivered. Besides online updates they phoned an hour before arriving and because I didn’t answer they sent a text. Then I received a further phone call just bef... See more
Company replied
If you are referring to to delivery it was absolutely brilliant. Mattress which I order from Dunelm was delivered as arranged. The delivery guys Michael and Josh phone me 30 minutes before delive... See more
Company replied
Drivers were brilliant! Rang to let us know on their way and rough time they'd be here and arrived as they said, helped us into the living room with the furniture even offered to help upstairs with it... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
267k reviews
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Great service!
24 October 2026
Arrived on time
The furniture arrived on time, the driver was friendly and helpful, no problems
25 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Regular updates from delivery team as…
Regular updates from delivery team as to when to expect delivery. Phone call to say 10 minutes away. Very polite and friendly. Put heavy parcel inside hall. A very good experience
23 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and our helpful team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Excellent delivery
The delivery was well organised, on time and care was given to the item I purchased, particularly as it was fragile.
23 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Incredibly careless delivery men
Incredibly careless delivery men. Extremely rough with items being delivered and assembled.
18 October 2026
Absolutely disgusting service
Absolutely disgusting service. I would never choose this company again.
25 October 2026
Good communication
Good communication via online site and text messages.
Delivery team kept us informed and was professional in their service.
25 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Perfect call first then delivery lovely…
Perfect call first then delivery lovely driver thank you
25 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Poor installation of washing machine
The good: Appliance was delivered on time and not damaged in shipping.
The bad: Paid £30 extra for installation. They hooked my washing machine up to the hot water, not the cold which could've damaged it. They did not level the feet and lied that my model did not have adjustable feet. They did not install the waste water line at all, just left it dangling in the cupboard. What a waste of money!
Lesson learnt, do not pay extra for installation as the delivery guys are clueless.
23 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Great communication from the drivers
Great communication from the drivers, friendly and delivered my item with care
25 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivered on time and a call to say…
Delivered on time and a call to say they were on time. 👍
25 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Friendly pair of gents who delivered…
Friendly pair of gents who delivered scooter to room on time !
👍
25 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The two guys that delivered my package…
The two guys that delivered my package were very nice and polite they told me to be careful when handling my package as it was heavy vey good to deal with
25 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team looked out for your safety with your heavy package. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Damaged wall
Arrived within the time window given. Delivery driver did however sit the item in my hallway but dropped it against the wall leaving a mark on paint the painter had did 2 days before.
24 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
the delivery was ok but we booked for…
the delivery was ok but we booked for additional services of removal of existing washer dryer and installing the new one -
people who delivered did not do it - they just delivered and left.
25 October 2026
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