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AIT Home Delivery UK Ltd Reviews 

267,426
•
TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Looking at 59,875 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers often mention that workers arrive promptly within the promised time slots. Customers frequently praise the delivery team for being exceptionally polite, helpful, and maintaining crystal-clear communication throughout the entire journey. Consumers truly appreciate the detailed tracking updates and the careful effort taken when bringing heavy items directly into their living rooms. Some reviewers were not happy with occasional delivery problems, noting that ordered products occasionally arrived damaged or packages were severely compromised. A few other people also felt that certain staff members lacked basic professionalism or failed to follow proper handling instructions upon arrival.

What people talk about most

Delivery service

People report positive experiences with the delivery service, frequently highlighting excellent... See more

Staff

Clients share positive opinions on staff, frequently highlighting that delivery drivers are polite, helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently praising polite drivers who remove their shoes,... See more

Product

Users describe ambiguous interactions with product, as some consumers highlight satisfaction with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing delivery . These guys were very polite and helpful. Package was in perfect condition even when opened and package came in 2 parcels from same van.had call on arrival very friendly. I had c... See more

Company replied

Rated 5 out of 5 stars

Emmanuel and his co worker delivered my new bed a little earlier than expected which was much appreciated. They took great care moving the bed through the house without scratching the walls or floor.... See more

Company replied

Rated 5 out of 5 stars

Good customer communication with regular updates throughout the delivery day until arrival. Tracking the delivery was useful as I could continue my day based on the vehicle location and could see... See more

Company replied

Rated 5 out of 5 stars

I was kept up to date by email and the tracker then called around 30mins before delivery to say they were on the way. The 2 guys that came were friendly and courteous, took off their shoes when delive... See more

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267k reviews

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4.6

All reviews

(267,426)

59,220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very reliable

Very courteous guys, on time and carried the item up a flight of stairs for me.
Being able to check the whereabouts of the delivery team was very useful

26 October 2026
Rated 5 out of 5 stars

Great and friendly delivery

This is always a hard address to find but the delivery guys phoned just before they delivered making it an easy and freindly delivery.
Thank you.

27 October 2026
Rated 2 out of 5 stars

Stroppy and unhelpful

2 guys turned up. The younger one was polite but the older guy was stroppy and unhelpful. He was puffing and panting and looked cross because he told me he had lots more deliveries to do!!! Left a mess when removing the box from the sofa. Left all the packaging and polystyrene dumped in the garden.

26 October 2026
Unprompted review

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