Deliveries should be pretty simple and straightforward. Often they’re not, due to lack of communication, harried and stressed delivery drivers, delivering much later than promised. None of these iss... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was easy and the handover very quick. I didn't have to do anything but open the door and point to the room. The guys who came were lovely. Would definitely use again. Only one small is... See more
Company replied
From time of order despatch I was given tracking information which was updated by email until the order was delivered. The foldaway storage box was fairly easy to put together (I am an 82 year old f... See more
Company replied
We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bad experience
The delivery was late, and also the courier tried to deliver to the wrong address
14 October 2026
All round good service
On time, good tracking info. Deliver to the right place in the house. Quick, efficient
13 October 2026
Excellent service, Couldn't ask for anything better.
Really good, excellent communication. Personalised phone call on router. Live tracking. Friendly staff, Couldn't ask for anything better.
15 October 2026
Unprompted review
Polite driver
14 October 2026
Good service all round.
14 October 2026
Kept well informed of the delivery…
Kept well informed of the delivery status. Arrived on time, helpful & friendly staff. Very pleased with this companies service.
13 October 2026
Great tracking to insure we where here…
Great tracking to insure we where here for the delivery.
14 October 2026
Prompt and efficient
14 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Arrived a bit late but kept us well…
Arrived a bit late but kept us well informed. The lads who delivered it were very helpful and polite. Thank you
14 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your feedback. We appreciate your patience regarding the slight delay and are glad to hear that our communication kept you informed. We are delighted that our delivery team was helpful and polite during your experience.
Delivery and communication was great
Delivery and communication was great. Delivery slot communicated and kept to. I liked being able to track on a map where the van was. It helped give an idea of delivery time. Delivery was simple and very quick.
12 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful 5-star review! We are delighted to hear that you found our live map tracking so helpful for planning your day. It is fantastic to know that our communication was clear, and that your delivery was smooth, punctual, and efficient. Your kind feedback is greatly appreciated and motivates our team to keep providing excellent service.
Good communication and arrived on time
14 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that everything arrived promptly with clear updates. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great experience.Prompt delivery with…
Great experience.Prompt delivery with great communication
14 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Men very polite and plescent nice for it be on time as well.
Well on time witch made it good
14 October 2026
Reply from AIT Home Delivery UK Ltd
We are glad you enjoyed your experience with our punctual delivery service. Thank you very much for taking the time to share your positive feedback with us.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Kept us well informed.
Kept us well informed.
Found our “tricky to find” home without guidance.
Many thanks 👍
14 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to leave such a wonderful five-star review. We are thrilled to hear that our updates kept you fully up to speed throughout the process and that our driver managed to locate your address smoothly without needing extra directions. Ensuring a seamless and reliable experience is always our goal, so your feedback means a great deal to us.
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