Aktif International Hospital Reviews 

133
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Overall all I am very satisfied with everything. Monica is very nice and caring she picked me up from the airport with Merc. The nurses all are very friendly too. Hospital suites and 5 stars hotel a... See more

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Rated 3 out of 5 stars

A lot of the stuff did not speak English, my nurse Bell did not ring so for two days I suffered by having to try and get up and get it over to the nurses station for painkillers. Finally, the food was... See more

Company replied

Rated 5 out of 5 stars

I had surgery done at this hospital on 29th November conducted by Dr Ozan Canbolat , he performed a tummy tuck & lipo on me , my results are outstanding. Him & his team totally cared fo... See more

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Rated 5 out of 5 stars

Dear Team Aktif International Hospital, I would like to pass on my Sincere thanks to the doctors, Nurses and everyone who cared for me when I was there for my surgery. The level of profess... See more

Company replied

Company details

  1. Specialised Hospital
  2. General Hospital
  3. Hospital

Written by the company

Aktif International provides modern and scientific treatment methods to its patients on an international level by aiming at the best service with its patient-centered approach in the field of health. Aktif International has become one of the leading healthcare organizations in the Marmara region by incorporating five different hospitals over time with its approach based on trust, smiling face and patient satisfaction. The journey of Aktif International Hospitals Group started with the establishment of Private Yalova Specialists Hospital in 1999. In 2010, it continued with the participation of Private Yalova Aktif Hospital and then our third hospital which was established in 1998 under the name of Yunus Emre Hospital and renamed to Hürrem Sultan Hospital in 2020. In 2021, the name of Private Kocaeli Hospital, which was established in 2009, was changed to Private Aktif Kocaeli Hospital, Vital Hospital in Bahçelievler, Istanbul joined in 2022, and in 2023, these five hospitals were merged under the name of Aktif International. Aktif International provides reliable and high quality healthcare services to its patients with a medical army of approximately 1500 people in all its hospitals and clinics, with all the technological infrastructure and modern treatment approaches required by modern medicine, with professional teams each specialized in their own field. Aktif International, which has become an important player on a global scale with its vision of health tourism and continues to invest, proudly represents Turkey on international platforms.


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4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.5

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(133)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Gastro sleeve 5/6/24

I spent four days and five nights at no cost to me. Moreover, doctor Mehdi Deniz and his staff were wonderful to me. I was out there by myself so it was scary for me but the staff cared for me as a family. I'm glad I take the I chose them, I can't wait to share my results. Thank you so much doctor Mehdi Deniz.

6 May 2024
Unprompted review
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Reply from Aktif International Hospital

Dear Rose Ogunti,

Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that your stay with us was comfortable and that Dr. Mehdi Deniz and his staff provided you with excellent care. It means a lot to us that you felt like part of our family, especially during a time that could be daunting.

We are excited to see your results and appreciate your trust in us. Your satisfaction is our top priority, and we are grateful for your feedback.

Wishing you all the best,

Best regards,
Aktif International Hospitals
Aftercare Department

Rated 5 out of 5 stars

I recently underwent gastric sleeve…

I recently underwent gastric sleeve surgery performed by Dr. Mehdi Deniz in Turkey, and I couldn't be more satisfied with the results. Dr. Deniz's expertise and professionalism made the entire process smooth and reassuring. From the initial consultation to post-operative care, Dr. Deniz and his team demonstrated unwavering support and attention to detail.

The staff at Dr. Deniz's clinic were exceptionally kind and helpful throughout my entire journey. Their warmth and dedication truly made me feel comfortable and well-cared for during what could have been a daunting experience. Their knowledge and efficiency ensured that every aspect of my surgery and recovery was handled with precision and care.

I am incredibly grateful to Dr. Mehdi Deniz and his team for their exceptional work and compassionate care. Thanks to them, I am now on the path to improved health and well-being. I would highly recommend Dr. Deniz and his clinic to anyone considering gastric sleeve surgery. Thank you for changing my life for the better!

4 May 2024
Unprompted review
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Reply from Aktif International Hospital

Dear Moses & Christie,

Thank you for sharing your wonderful experience with us. We are thrilled to hear that you are satisfied with the results of your gastric sleeve surgery performed by Dr. Mehdi Deniz. It's fantastic to know that Dr. Deniz's expertise and professionalism made the process smooth and reassuring for you.

We are also delighted to hear that our staff provided you with exceptional care and support throughout your journey. Your kind words about their warmth and dedication mean a lot to us and serve as a great motivation for our team.

Your recommendation is highly appreciated, and we are grateful for your trust in us. We are pleased to have played a part in your journey to improved health and well-being.

Wishing you continued success and good health,

Best regards,
Aktif International Hospitals

Rated 5 out of 5 stars

I am very satisfied Abdominoplasty and liposuction

I am very satisfied, everyone did a good job, they were nice, I felt good

19 March 2024
Unprompted review
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Reply from Aktif International Hospital

Dear Gabor,

Thank you for your message. We are very pleased to hear about your satisfaction. It's great to know that everyone did a good job. We're also happy that you felt comfortable.

Mete, who was taking care of you, sends his regards.

If there's anything else we can assist you with, please don't hesitate to contact us.

Best regards,
Selina Ozel
Aktif International Hospital

Rated 5 out of 5 stars

The right place to be looked after😇

My mum had a bypas gastric surgery with doctor Onder Akkus,he is realy a lovely person,professional,happy,pozitiv and very kind to the people.He really cared about my mum,all the time spent in the hospital(10 days more exactly)we felt so protected and looked after.My mum is having more issues and it wasn't an easy surgery but he didn't hesitate to help her.I will always appreciate and be grateful to this man and his team .I definitely recommend to everyone who needs professionalism,Aktif International hospital.👆🏥 🔝

8 January 2024
Unprompted review
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Reply from Aktif International Hospital

Dear Miky,

Thank you for your message. We are delighted to hear about your satisfaction with Dr. Önder Akkuş and his team. Taking care of your mother and providing her with the best possible service was our priority. We are grateful for your appreciation of the efforts of our doctor and team, especially given the challenging circumstances your mother faced.

It is essential for us that you and your mother felt safe and well cared for during your time with us. Thank you for highlighting our professionalism and hospitality. We are glad to know that we were able to meet your expectations.

If you need any further assistance, please don't hesitate to reach out to us. We look forward to the opportunity to work with you and your family again in the future.

Best regards,
Selina Ozel
Aktif International Hospital

Rated 5 out of 5 stars

Hello

Hello, my name is Diana ciuntu and finally in December 2023 I took the decision to make the stomach surgery. It was the best decision ever and definitely Dr. Faruk did a great job! He was kind and very professional. Also all the nurses was good to me and guide me through the process. I advice everyone to chose this doctor because he does a great job!
Update- I had the surgery on 27 December and now I have -19 kg. Finally I started to love myself ❤️

27 December 2023
Unprompted review
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Reply from Aktif International Hospital

Hello Diana Ciuntu,

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you made such a positive decision for your health and that you're satisfied with the outcome of your stomach surgery performed by Dr. Faruk. Providing compassionate and professional care to our patients is always our top priority, and we're thrilled to know that you felt well taken care of by both Dr. Faruk and our nursing staff.

Congratulations on your successful surgery and the remarkable weight loss of 19 kg! It's truly inspiring to see you taking steps towards self-love and embracing a healthier lifestyle. Your recommendation means a lot to us, and we're grateful for your trust in our team.

If you ever need further assistance or support, please don't hesitate to reach out. Wishing you continued success on your health journey!

Warm regards,
Aktif International Hospitals

Rated 5 out of 5 stars

The start of the new me

Where to start with my review of Aktif International Hospital and the staff that have helped me start my weight loss journey.

It all started when I looked up online places to have a gastric balloon fitted when on the first page of the google search appeared Aktif International Hospital after reading a few reviews I made a query online and was contacted soon after by Gaël, from our early conversations I felt very relaxed about the process, and the hospital.

Gaël checked a few different dates for me when then agreed on flying to Istanbul on Friday 9th March ready to have my Gastric Balloon fitted on Saturday 9th March.

I flew to Istanbul on Friday 9th March where i was greeted by my driver who took me to a 5 star hotel which after leaving the UK at 6am was heaven to just lie down and relax.

Saturday morning soon came along and Gaël rang me to tell me that my driver would be at the hotel for 10am to take me to the hospital. About 15 mins later i was greeted at the hospital by Gaël, and the medical team where we discussed the different options available for the best results for me personally.

After that I was taken for my blood test and then into room where my procedure was being done.

When i woke up i was in a lively private room and was checked on throughout the day and night the staff were amazing.

Late on Saturday night Gaël and his Manager Luca come to visit me in my room we chatted about a lot of things and by the time they left i knew that i had made the perfect choice in where i started my weight loss journey.

I can't recommend Aktif International Hospital enough from start to finish they been truly amazing

8 March 2024
Unprompted review
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Reply from Aktif International Hospital

Hello Dear Claire,

We apologize for any misunderstanding. We appreciate your feedback and want to ensure you that we take your concerns seriously. Our aim is to provide the best possible care and service to all our patients, and we regret if we fell short of your expectations.

Please rest assured that we will thoroughly investigate the issues you've raised and take appropriate actions to address them. Your satisfaction and well-being are our top priorities, and we are committed to making any necessary improvements to ensure a positive experience for all our patients.

If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and are here to assist you in any way we can.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Gael Toussar
Aktif International Hospitals

Rated 5 out of 5 stars

My experience went very smooth

My experience went very smooth, the hospital looks good and the room is very comfortable, they could improve the experience by having move structure process where they let the patient know more about the procedure also not everyone speak English but there is a translator who help with this. The nurses are very helpful too.

7 February 2024
Unprompted review
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Reply from Aktif International Hospital

I'm glad to hear that your experience at the hospital went smoothly and that the facilities were comfortable. It's important for hospitals to have clear and structured processes to inform patients about their procedures, and it's great that they have a translator available for those who don't speak English. It's also wonderful to hear that the nurses were helpful. Overall, it sounds like you had a positive experience.
If you have any specific questions or need further assistance, feel free to ask and I'd be happy to help.

Rated 5 out of 5 stars

High quality services

Since mid-2023, I was looking for a clinic in Yalova where I can have a stomach resection. On the advice of a friend in November 2023, I applied to the clinic Actif Hastanesi to the coordinator and translator Filiz Bakır. She gave me a consultation and appointed with a surgeon, Dr. Faruk Çavdar. After examination, consultation, necessary tests and diagnosis, I was prescribed surgery. Everything went great, the hospital was comfortable, I was taken care of. All patients have an individual comfortable room, where everything is available. I recovered a few days after the operation and was able to work. For all period of my reabilitation I was given nutritional and suture guidance, and I was monitored. Coordinator and translator Filiz was always available, promptly responded to messages and helped in all questions. The paid package of services included all examinations, tests, room, surgery, consultations. I paid nothing extra. Almost three months after the operation, weight loss is 18 kg and continues to decrease. Postoperative sutures are less noticeable, feeling great! I am very grateful to Dr. Faruk Çavdar, translator Filiz Bakır and all the staff of the clinic for the high level of service and friendly attitude.

13 November 2023
Unprompted review
Aktif International Hospital logo

Reply from Aktif International Hospital

Dear,

We are thrilled to hear about your positive experience with Aktif Hastanesi for your stomach resection surgery. Providing excellent care and support to our patients is our top priority, and we are delighted that you had a comfortable and successful journey with us.

It's wonderful to know that you found our hospital facilities comfortable and conducive to your recovery. We strive to ensure that each patient receives personalized care and attention, and we are glad that you felt well taken care of during your stay.

We appreciate your kind words about our coordinator and translator, Filiz Bakır, as well as Dr. Faruk Çavdar and our entire clinic staff. They are dedicated professionals committed to providing the highest level of service and care to our patients.

We congratulate you on your impressive weight loss progress and are pleased to hear that you are feeling great after the surgery. Please remember that our team is always here to support you on your continued journey to health and wellness.

Thank you for choosing Aktif Hastanesi for your medical needs. We wish you continued success on your recovery and a bright, healthy future ahead.

Warm regards,
Aktif International Hospitals

Rated 5 out of 5 stars

Choosing Aktif International for my…

Choosing Aktif International for my lengthening surgery was the best decision for me. The procedure added 5 cm to my height which was beyond my expectations. The medical staff's friendly and supportive nature made a huge difference during my recovery. They were always there to encourage me and seeing the results now. I am incredibly grateful for their expertise and kindness.

19 December 2023
Unprompted review
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Reply from Aktif International Hospital

Dear jon, Thank you for sharing your experience! Kind Regards

Rated 5 out of 5 stars

I had my surgery in this hospital

I had my surgery in this hospital. I am satisfied with all the hospital staff, especially Dr. I recommend Mr. Şuap Kibar, he is a person who does his job well and cares about his patients.

5 November 2023
Unprompted review
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Reply from Aktif International Hospital

Thank you for sharing your positive experience with us. We are delighted to hear that you are satisfied with the care you received from our hospital staff, especially Dr. Şuap Kibar. We strive to provide the best possible care for our patients, and it is always rewarding to receive such positive feedback. We will be sure to pass along your kind words to Dr. Kibar. If you would like to learn more about our hospital and the services we offer, please visit our website. Thank you again for choosing our hospital for your surgery.

Rated 1 out of 5 stars

I had a Liposuction surgery at Hurrem…

I had a Liposuction surgery at Hurrem Sultan Hospital, on 01/02/2023 done by doctor Hula.
5 days after I was discharged from the hospital in Istanbul, I admitted again to the hospital in London/ UK
For suffering Necrotising fasciitis (life threatening bacteria) in many areas inside the liposuction wound resulted to stay around 27 days in the hospital in London resulted Abdominal abnormalities.

1 February 2023
Unprompted review
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Reply from Aktif International Hospital

Hello Dear Hadeel,

First and foremost, we would like to express our deep regret upon learning of this situation at Hurrem Sultan Hospital. It is deeply concerning for us to hear that one of our patients has experienced such an ordeal.

We have swiftly initiated an investigation and are reviewing the details of the procedure performed by Dr. Hula. We are committed to understanding this situation better and taking every necessary measure to prevent similar incidents from occurring in the future.

It is truly distressing that you have experienced a situation that endangered your health, and we sincerely apologize for the difficult time you have endured. We will do our utmost to assist you and work towards resolving the issues you have faced.

If you would like to discuss this matter further or require any additional information, please do not hesitate to contact us directly. We are here to assist you in any way we can.

Rated 5 out of 5 stars

They made us feel very welcome and…

They made us feel very welcome and treated us with a great deal of professionalism. I’m very satisfied with both the operation and service performed by Dr. Huseyn Altin and hospital director miss Tulay.

I would highly recommend Hürrem Sultan Hospital.

20 February 2023
Unprompted review
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Reply from Aktif International Hospital

Thank you for taking the time to share your experience at Hürrem Sultan Hospital. We are thrilled to hear that you felt welcomed and well taken care of by Dr. Huseyin Altin and our hospital director, Miss Tulay. We strive to provide the highest level of professionalism and service to all of our patients, and we are delighted to hear that we were able to meet your expectations.

We appreciate your recommendation and are grateful for your kind words. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.

Sincerely,

Rated 5 out of 5 stars

İts always very helpful and comfortable…

İts always very helpful and comfortable at this hospital and everyone that works here is very friendly

18 December 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for your kind words. We strive to provide a welcoming and supportive environment for our patients and their families. Our team is dedicated to delivering high-quality care with compassion and friendliness. Thank you for choosing our hospital for your healthcare needs.

Rated 5 out of 5 stars

Rhinoplasty with Dr. Burak

I had my planned nose operation with Dr Burak Dikmen in September. The coordinator Fatma accompanied me throughout the process. IT made me feel like i wasn't alone. Thank you Fatma. So I felt in good hands there from the start.

Dr Burak exceeded my expectations. I actually just wanted a straight nose. Now I have a straight AND beautifully shaped nose.
Thank you very much.

14 September 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for sharing your positive experience with us. We are thrilled to hear that Dr. Burak Dikmen and our coordinator Fatma were able to provide you with exceptional care and support throughout your nose operation process. It is our goal to ensure that every patient feels comfortable and well taken care of from the beginning to the end.

We are delighted to hear that Dr. Burak exceeded your expectations and that you are pleased with the results of your nose operation. Your satisfaction is our top priority, and we are grateful for the opportunity to have been a part of your journey to a beautifully shaped nose. Thank you again for choosing our clinic for your medical needs.

Rated 5 out of 5 stars

The servıces ıs excellent frıendly…

The servıces ıs excellent frıendly customers servıce and good doctors.They flexıble about prıces

18 October 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for your positive feedback! We strive to provide excellent customer service and high-quality medical care to all of our patients. We are glad to hear that you had a good experience with our doctors and found our pricing to be flexible. Thank you for choosing our clinic for your healthcare needs.

Rated 5 out of 5 stars

I was treated very well

I was treated very well. İnternal medicine doctor is so nice Everyone ıs friendly and there are translators if you dont know turkish.

18 October 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for sharing your positive experience with us. We are glad to hear that you were treated well by our internal medicine doctor and that our staff was friendly and accommodating. Providing language support through translators is important to us, and we are pleased to know that it was helpful for you. Thank you for choosing our services.

Rated 5 out of 5 stars

Very welcomıng and helpful

13 October 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for your kind words! We strive to provide a welcoming and helpful experience for all our customers. If you have any specific questions or need further assistance, please feel free to reach out to our customer service team. We are here to help!

Rated 5 out of 5 stars

Rinoplasti

Mr. Ümran, I had rhinoplasty 1 year ago. I was very afraid of surgery. He did my examination and explained the whole process very well. Thank you very much first to my doctor and then to Hürrem Sultan Hospital for everything

23 August 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for your kind words and feedback. We are delighted to hear that you had a positive experience with your rhinoplasty surgery and that our team was able to alleviate your fears and provide you with a thorough understanding of the process. We are committed to delivering exceptional care and support to all of our patients, and we are pleased to have been a part of your journey.

If you have any further questions or would like to share your experience in more detail, please feel free to reach out to us. We value your input and are always here to assist you.

Rated 5 out of 5 stars

I came here 3 month ago for breast…

I came here 3 month ago for breast surgery. I love my new body. team and hospital are great. Thanks for everything

23 August 2022
Unprompted review
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Reply from Aktif International Hospital

I'm glad to hear that you had a positive experience with your breast surgery and that you are happy with the results. It's important to feel confident and satisfied with your body, and it's great to hear that the team and hospital provided excellent care. If you have any further questions or would like more information, feel free to ask.

Rated 5 out of 5 stars

Thank you hurry sultan hospital

Before I had rhinoplasty, I thought a lot and had fears, thanks to my doctor, it helped a lot, now I'm very happy that I got it done, I didn't have any problems after the surgery, thank you to him and his team

29 April 2022
Unprompted review
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Reply from Aktif International Hospital

Thank you for sharing your experience with us. We're glad to hear that you had a positive outcome and that your fears were alleviated by your doctor and their team. If you have any further questions or need more information, please feel free to reach out to us. We're here to help.

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