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Britannia Movers - East  Reviews 

1,038
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, cheerful, and incredibly hard-working throughout every single stage of the entire moving process. Many consumers deeply appreciate the very careful handling of their personal belongings, alongside the clear and prompt communication provided by the supportive office team. However, some people mentioned unfortunate instances of damaged items, such as broken possessions or damaged plants, along with occasional planning and packing oversights. A few other customers also reported feeling quite frustrated regarding unfulfilled packing tasks or unexpected issues that arose during the stressful delivery day.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the removal teams and office personnel... See more

Service

Users describe positive interactions with service, highlighting a seamless and professional moving process... See more

Product

Reviewers highlight ambiguous aspects of product quality and packaging, as opinions are divided. Some... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. Some... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Alan Cook were great. They answered all our questions, were flexible and accommodating when our completion date moved, and the father-son duo who fulfilled our move over the 3 day... See more

Company replied

Rated 5 out of 5 stars

WoW - Kevin,Josh&Mark MURRAY moved us yesterday (Weds 29th) to Lowestoft. What a fantastic bunch of guys they were - nothing was too much trouble. Restored our faith in removals after a previous BAD E... See more

Company replied

Rated 5 out of 5 stars

The whole package. Being able to provisionally book the date, then the person who came to see & price our move. being able to hire your sturdy boxes witn refund when you collect them. Helpful packing... See more

Company replied

Rated 5 out of 5 stars

Sam, Shaun, Jay and James moved me on 16th April from Norfolk to Durham. I can’t recommend them enough. Really professional service. Polite, cheerful hard working who went above and beyond to make the... See more

Company replied


Company details

  1. #23 of 40 best companies in Removals company
  2. #20 of 38 best companies in Removals Service
  3. #23 of 30 best companies in Self storage facility
  4. #39 of 58 best companies in Storage facility

Written by the company

Britannia Alan Cook, Britannia Harrison & Rowley and Britannia Pink & Jones became sister companies in October 2024. This means our trusted, family-run business now proudly covers a larger part of the East of England with a combined fleet and team, our capacity is now stronger than ever. With a combined heritage of over 370 years, the teams at Britannia Alan Cook, Britannia Harrison & Rowley, and Britannia Pink & Jones have been trusted to move and store belongings with care, precision, and professionalism. We proudly serve Norfolk, Suffolk, Cambridgeshire and Northamptonshire offering local, national, and international removals, including regular services to Europe. Whether you're relocating your home or business, or need flexible storage solutions, we’re here to help. None of this would be possible without our exceptional team. Our staff are experienced, knowledgeable, and genuinely friendly they're always willing to go the extra mile to ensure your move is smooth and stress-free. In the past year alone, we’ve helped over 2,500 customers move and provided tailored storage solutions for countless others. We are proud members of the British Association of Removers, holding many Quality Standards that reflect our commitment to excellence. Our Services Include: Domestic & Commercial Removals Home & Business Removals Secure Storage Solutions Full & Fragile Packing Services Shredding Services Document & Archive Storage Contact us today for a free, no-obligation quotation: Britannia Alan Cook - 01508 520631 Britannia Harrison & Rowley - 01480 279700 Britannia Pink & Jones - 01536 211166 Learn more at: Britannia Alan Cook - alancookremovals.co.uk Britannia Harrison & Rowley - harrisonandrowley.co.uk Britannia Pink & Jones - pinkandjones.co.uk

We're Here To Make Moving Exciting, Not Exhausting

Written by the company

Family Run for Over 40 Years!
It’s our fantastic team that really sets us apart. Everyone here is full-time, professionally trained, and genuinely friendly, helpful, and always willing to go the extra mile. We care about delivering a great experience every time, which is why we’re proud members of the British Association of Removers and proud holders of six respected quality awards.

Contact info

Promotion box for Britannia Movers - East

Experts in Every Move

We're here to make moving exciting not exhausting!

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,038)

240 reviews in the last 12 months

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Rated 5 out of 5 stars

House move with packing service

From the initial survey and quote for our move to the packing and moving everyone was exceptional.
Customer service was excellent.
Packers and movers were professional, explained everything and checked that everything was covered.

Pricing for our move was very competitive and in line with competitors.

Our customer experience was 5 star.

27 February 2026
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Reply from Britannia Movers - East

Thanks for the review Stephen,we really appreciate you taking your time to write such a fantastic review!
Glad everything went smoothly from the survey to moving day. Thanks again for choosing us.

Rated 4 out of 5 stars

When I first called the company up

When I first called the company up, they were really helpful and managed to sort out a date within a couple of days. The two gentleman tha moved me were professional and helpful. I would recommend this company to anyone that moves.

13 February 2026
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Reply from Britannia Movers - East

Thanks so much for your kind review Lynette!
We’re glad we could get you booked in with ease and that the team made your move a smooth one. We really appreciate the recommendation.
All the best in your new home!

Rated 5 out of 5 stars

Hectic day, but worth it.

From start to finish it was a pleasure to have the removal men with us. They worked like Trojans to clear our house and garden bits with restrictive room to monover they where done by early lunch had a rest then undone what they had done earlier they didn't stop. They were fantastic all 5 of them and we say thank you to all. We were very happy to be in the new house.

27 February 2026
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Reply from Britannia Movers - East

Thank you so much for your lovely review Mo!
We’re really pleased to hear the team made your move go smoothly, especially with the tight space. We’ll be sure to pass your kind words on to them—they’ll really appreciate it.
Wishing you lots of happiness in your new home, and thank you again for choosing us!

Rated 5 out of 5 stars

Highly reliable and professional.

We moved home 24th Feb courtesy of Britannia Movers. The 3 guys that moved us outstanding. Smooth from start to finish, Highly recommended.
Martin

24 February 2026
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Reply from Britannia Movers - East

Thanks for the great review Martin – really glad everything went smoothly on the day. I’ll pass your comments on to the crew.
Appreciate the recommendation and hope you’re settling in well!

Rated 5 out of 5 stars

The moving experience was exemplary

The moving experience was exemplary. The guys could not have done more to make the move easier for us

17 March 2026
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Reply from Britannia Movers - East

Thanks so much for your kind words Mark! We're really pleased to hear the team made your move as easy as possible. Wishing you all the best in your new home.

Rated 5 out of 5 stars

The move was seamless.

The move was seamless and the two guys were extremely helpful and professional. I would highly recommend using them again and to anyone else needing a house move.

21 March 2026
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Reply from Britannia Movers - East

Thanks for the great review Darren! We're glad the move went smoothly and that the team were helpful and professional. Really appreciate the recommendation.

Rated 5 out of 5 stars

Mark and Rob were extremely helpful and…

Mark and Rob were extremely helpful and we felt very comfortable around them. They took all the stress out of the move.

16 March 2026
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Reply from Britannia Movers - East

Thanks so much for the lovely review Mr Hodkinson. We're really glad Mark and Rob made you feel at ease and helped make the move stress-free. We’ll be sure to pass this on to them. All the best in your new place!

Rated 5 out of 5 stars

Absolutely brilliant

Very professional, efficient, courteous and kind. Made an unwanted house move go very smoothly. Thank you

27 February 2026
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Reply from Britannia Movers - East

Thank you for your review — we really appreciate it. Glad we could help make things a bit easier for you, and we wish you all the best in your new home. 🏡

Rated 5 out of 5 stars

Move from South Africa to England

Britannia handled my move from South Africa to England and the service was superb from start to finish. There were no issues and everything arrived safely.

9 March 2026
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Reply from Britannia Movers - East

Thank you for your wonderful review Derek! We're so happy to hear your move went smoothly and everything arrived safely. Wishing you all the best in your new home! 😊

Rated 5 out of 5 stars

Efficient

Efficient, polite, friendly & very patient when there was an extended waiting time due to property contracts not being exchanged until late in the afternoon

2 March 2026
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Reply from Britannia Movers - East

Thank you for your kind words Jean, It was our pleasure assisting you, and we're always here to help if you need anything in the future!

Rated 5 out of 5 stars

Smooth move…

Very efficient from the initial home survey right through the loading & unloading. Could not have gone better really, even the weather was kind!

5 March 2026
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Reply from Britannia Movers - East

Thank you so much for your fantastic review Mr Cookson! We’re thrilled to hear that everything went smoothly. It’s always a bonus when the weather cooperates too! 🌞

Rated 5 out of 5 stars

Great service, smooth move

The guys were great, they turned up on time, cracked on and kept us informed the whole time, and at the other end placed everything where we asked them to. Great team, great service from all staff we interacted with. Definitely recommend.

5 March 2026
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Reply from Britannia Movers - East

Thank you so much for your review Mrs Enright! We’re so glad to hear such fabulous feedback about the crew. It’s great to know that everything went smoothly and that we met your expectations. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Stress free removals

Excellent service - polite and helpful

16 March 2026
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Reply from Britannia Movers - East

Thank you for the fantastic 5 star review Mr Hallatt, We hope you soon settle into your new home.

Rated 5 out of 5 stars

The team who moved me to Cromer led by…

The team who moved me to Cromer led by Michael and Sean were amazing and went above and beyond. It was a long couple of days from Derbyshire and not without its stressors, none caused by these guys though. They were all kind, courteous and professional, a great team.

4 March 2026
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Reply from Britannia Movers - East

Thanks so much for the kind words Ms Burgess! It’s great to hear Michael, Sean, and the team made your move easier. Wishing you all the best as you settle into Cromer!

Rated 5 out of 5 stars

Crew members made all the difference

Ben, Ben and Chris were so helpful, professional and good humoured. We moved across the country with a toddler and a cat, they weren't phased by this and worked extra hard to get us moved in on the day of arrival, working late into the evening to finish unloading on the same day. Items were carefully packed, we appreciated the environmental conscious packing - no bubble wrap, plenty of packing paper, reusing boxes. Thank you so much for making our move as stress-free as possible!

11 March 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you so much! We’re thrilled Ben, Ben, and Chris could make your move smooth and stress free. We’re glad you appreciated the careful handling and eco friendly packing, and we hope you soon settle in and feel at home!

Rated 5 out of 5 stars

Professional and friendly

Professional, friendly business. We felt comfortable that the company would do a great job and they did. From the time of quoting to moving day it went smoothly.
The removal crew members were Tom L, Matt L and Craig N were very friendly, professional and efficient. Would definitely recommend.

9 March 2026
Unprompted review
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Reply from Britannia Movers - East

We really appreciate your kind words Leila! It’s great to hear Tom, Matt, and Craig made the move easy and stress-free. Thank you for the recommendation.

Rated 5 out of 5 stars

Excellent Service

Sam and Kevin from Britannia Alan Cook were amazing - I couldn’t have asked for better people to help move my belongings to my new property. They were super friendly, efficient, careful and made the whole day a lot less stressful than I was expecting! Thank you both so much - you are a credit to Britannia!

10 March 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you for the lovely feedback! We’re so pleased to hear that Sam and Kevin made your moving day easier and less stressful. We’ll be sure to pass your kind words on to them – they’ll really appreciate it.
Thanks again for choosing Britannia Alan Cook.

Rated 5 out of 5 stars

The whole team were incredibly helpful…

The whole team were incredibly helpful - from quotation through to delivery. Everything went to plan with no issues - Jamie Rix, Rob, Josh, Oliver H, John S, Ollie Y and Jay B were all lovely guys and an absolute credit to the company along with Craig and James in the office - I would recommend them without hesitation!

2 March 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you so much for the wonderful feedback about our team and recommendation - we all take great pride in what we do, so we're really pleased that we could make your moving experience a positive one! Wishing you the very best in your new home.

Rated 5 out of 5 stars

First class service

We had Luke, both Craigs, Joe and John moving us today. We had a lot of stuff and the guys did a fantastic job in record time. They were professional friendly and just got on and worked hard all day to get us moved. They were really competitive price wise, stayed in touch through the process and could not recommend them more. We couldn’t fault their service!

4 March 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you for the great review Mrs Sheldrake. We're really pleased to hear Luke, both Craigs, Joe and John helped make your move go smoothly and got everything done so efficiently.
We'll be sure to pass your kind words on to the team. Thanks again for choosing us and we hope you're settling well into your new home!

Rated 5 out of 5 stars

East Northants to Cumbria

Britannia Movers - East what a fantastic pleasant experience from start to finish. Bearing in mind upto our moving day(s) we had had the most stressful, awful experience due to 2 houses falling though and exchange/completion dates constantly changing. However, it was our fantastic solicitor and the awesome Britannia Movers - East that actually turned everything round to make the actual move a more pleasurable experience. From the initial survey visit carried out by Chris, to discussing our requirements with Todd who calmly organised the move (with 3 changes of dates) and then the actual move team Oliver, Luke & Thomas were nothing short of absolutely amazing. Our move took 3 days as we moved from East Northamptonshire to Cumbria. Unfortunately when we got to Cumbria the previous owner had not finished moving out as her removal company had let her down and only moved half her stuff. Our removal team were amazing, they helped the previous owner finish moving out and they then moved us in the following day, nothing was too much trouble, even when I changed my mind about where I wanted a particular piece of very large furniture Not one thing was damaged or lost, a big thank you from us. I have no problem recommending this company.

6 January 2026
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Reply from Britannia Movers - East

Thank you so much for taking the time to share such a detailed and heartfelt review Jacquie we really appreciate it. We’ll be sure to pass your kind words on to Chris, Todd, and the moving team – Oliver, Luke and Thomas. They will be absolutely delighted to hear how much their hard work, flexibility and calm approach meant to you. We wish you every happiness in your new home.

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