Alans Factory Outlet Reviews 

The design module was easy to use and once we decided, the pricing and expectations were clearly outlined and easy to understand! The direct-person communication is professional, customized and analytical but with real people … and not just a form letter reply every time. They know their stuff!

Open communication was fantastic! I have been kept updated via email and phone calls.

So far so good. Install is being planned

I found the ordering process to be very straight forward and any explanations needed were explained once the order was placed via email.
The graphical tool used to design my building was very easy to use, to get it exactly as I want it, making the process very user friendly.

ordering was easy, but its been almost 3wks and zero communication since we placed our deposit. We do understand LT can be long, but to hear something would be nice.

Customer service is great made the process easy.

Everyone has been helpful it guiding me through the preparation for the installation site

Alan factory staff did a great job..BUT the company subcontracts with Carolina Carports.. this company was horrible to deal with.. you will have to initiate all contact, and whatever time frame they give you.. they will not meet the deadline.. I was told because of my remote location it would be closer to 8 weeks for deluvery.. I contacted them at the 9 week mark and was told they were behind schedule and it would be a few more weeks.. 3 weeks later they still had not contacted me, and when I reached out to them.. they were short and rude in their response. When I asked for a refund and cancel the order, they quickly responded and said they had a delivery date.. another 3 weeks out. When the delivery date came, they did not show up, when I contacted them, they said there install team was in my area and running late but would be there later in the day or the next morning. The next morning still no show, again I had to call them, they said he was in the area and they would have him call me. An hour later a different person form Carolina carport called me and said they had left me a message a week earlier that they would not be making my scheduled delivery.. this was a lie, I checked my phone call log, and had not received and messaged from them. So 2 different people gave me two different stories about why I was not receiving my garage again.. at this point it had been 17 (seventeen) weeks. I reached back out to Allan factory and had the order canceled and received my money back. This company's subcontractor Carolina Carport makes them as a company to avoid.

You’re telling me it’s going to take another 3 to 4 weeks to get an engineer to look at this paperwork and I haven’t even gotten a permit yet and it’s been a month

Customer service and website design

It’s been easy

Easy instructions and good communication

From the beginning of the order process the staff has been very helpful. Even after we made changes to the original plans they were very helpful and kind.

Placed my order June 18th. It is now September 3rd. Was supposed to be here in 4 to 6 weeks. Now 11 weeks. Placed a call to check on the order. Now possibly end of September. So no. That's a 13 week turnaround. Recommend. That's a negative. The price seems cheap. But getting the product. I could have done better. BBB is next.

Everyone I had contact with was very helpful. Everything was explained really well, and scheduled pretty quickly.

My husband and I placed our order in March for a carport. They told us it would be 6 to 12 weeks. We were very excited to get it around the middle of summer. Its September 1st and we still have no carport. My husband finally had to call today and cancel it because there was so much back and forth with them saying it was coming and they would never show up. Wouldn't recommend.

All the changes I kept making, they handled with ease. They were very professional.

Everything has been easy. Designing to ordering.

Good afternoon, This is my experience. I ordered and bought a garage. Overall, it is a good garage. I have three complaints. One, a spring on the window release to open and close the window broke within months of being used. Two, I ordered a door with a window and received a solid door. I mentioned it to the installers and nothing. I bought one form Home Depot and installed it myself. ($140) Three is the biggest complaint. When the garage was installed, it was attached directly to the concrete pad. Guess what? It LEAKED all around the base of a 25x36 foot garage. Asked the company first and was told to contact the installer. I did. I was told to caulk it. I did. It still leaked. and the caulk ended up very sloppy looking. I removed the caulk and installed window or door flashing around the entire base with butyl tape and caulk as a backer. Fastened the flashing with self tapping metal screws and concrete screws for the pad. It cost $575 to correct a serious lapse in the installation/design/product. I am sure that every garage that is sold LEAKS. The installer should caulk or put butyl tape on the underside of the bottom rail BEFORE the rail is screwed down tight through the use of the concrete parawedge anchors. THEN, it should be caulked around the outside edge to insure its integrity. This is a legitimate complaint and an issue that should be addressed by the company when a garage is installed. I had spent hours, effort and money to correct a problem that could be solved quickly by the installers especially when I paid $14k for a garage. This will be posted on the reviews too. Thank you.