I've worked with Sandie twice and her dedication, commitment and professionalism are truly special. We had a long process with several stop-starts, and she was incredibly patient answering our questio... See more
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See what reviewers are saying
Rhys Evans - we recently had our Legal & General life cover & mortgage cover reviewed by Rhys. He was excellent very thorough and talked us through everything. No hard sell just impartial honest infor... See more
Steve along with Nikki and Katie have done a great job helping us through our mortgage and life insurance acquisitions over the last 12 months. They have been instrumental for us in advising, process... See more
Company replied
Geoff came to us highly recommended, following this our experience has been brilliant from start to finish. Geoff took his time to explain the process to us in depth; as first time buyers we had a lot... See more
Company replied
Company details
- Insurance agency
- Income Protection Insurance Company
- Insurance broker
- Key Man Insurance Company
- Life Insurance Agency
- Mortgage broker
Information provided by various external sources
Albany Park Finance specialises in financial protection and mortgage advice. We offer a personalised independent service incorporating the latest technology to ensure that at all times our clients are offered solutions tailored to your particular needs. Albany Park works hard to bring you competitive prices available in the UK marketplace.
Contact info
Inchora House, Building X92, GU14 0LX, Farnborough, United Kingdom
- 02035405800
- customerservice@albanyparkfinance.co.uk
- albanyparkfinance.co.uk
4.9
Excellent
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent customer service
Excellent customer service. James took the time to go through all of my options with me and that I was getting the best deal. Would highly recommend.
19 December 2020
Pleasant staff
Pleasant staff, quick to reply to queries online. Saved us money. What more could we ask for?
18 December 2020
Very helpful and efficient service
Very helpful and efficient service. Would highly recommend
18 December 2020
Fantastic girl I dealt with very…
Fantastic girl I dealt with very thorough and helpful in every way possible many thanks
18 December 2020
10/10
Now that we have moved into our new home, I can sit back and relax thanks to Mr Daly. I have definitely made the right choice in choosing Mr daly for my mortgage purposes. Friendly yet professional service and no questions unanswered. It is important to mention that he completed everything much sooner then expected in current situation as lenders and solicitors worked at a slower pace due to Covid-19. Thank you for your hard work. Will definitely use your serviced again.
18 December 2020
Unprompted review
"Cold calling"
Recent "cold call" in relation to existing insurance, which I usually refuse, but in this instance was happy to take as Andy Matthews was not pushy and his concise explanation of the reason for the call and his friendly but professional manner made it a pleasure to deal with him.
8 October 2020
Unprompted review
The service was excellent and the help…
The service was excellent and the help and assistance from our advisor, James Barclay, was professional and reassuring. There was one problem, not of Albany's making, which they were very sympathetic over and their help to resolve this issue has to be commended.
24 September 2020
Unprompted review
Informative
Informative, professional and allowed time to work out what was best for you in a policy.
23 September 2020
Unprompted review
Clear advice and attentive service
23 September 2020
Unprompted review
cannot recommend the service highly…
cannot recommend the service highly enough. Our advisor was a pleasure to deal with and made the whole thing seamless
23 September 2020
Unprompted review
I tried to cancel eithin the 2 week…
I tried to cancel eithin the 2 week period my request was ignoed i am now stuck paying much w much monenies .
23 September 2020
Unprompted review
Reply from Albany Park Finance
Dear Michael,
Thank you for taking the time to leave a review – here at Albany Park Finance we take all feedback very seriously and were disappointed to see your recent comments. We rarely get any complaints, hence why we take any we do receive so seriously.
You have stated on your reply that you tried to cancel your policy within your ‘cooling off period’ however, we only received an email from you in September nearly two months after your policy started. We replied to you on the same day advising you that you would need to contact the provider yourself as the request must come directly from the policy holder and not ourselves – providing you with their relevant contact numbers.
Unfortunately, the cancellation of your policy is out of our control and I can only apologise for any problems that you may have faced. If you have contacted the provider directly and they have failed to action your request, you may be entitled to a refund of any premiums paid during this period. However, if you did not contact the provider and as we did not hear from you until your cooling off period had passed, although unfortunate, there is nothing we can do on this occasion.
Importantly, I want to ensure you do not face any further difficulties and will endeavour to provide you any further assistance, if it is required, and hope to resolve any problems to standard you would expect.
If you wish to contact me directly, please feel free to email me on michael.manning@albanyparkfinance.co.uk.
Kind regards,
Mike Manning
Director of Protection Sales and Operations
Great friendly people not pushy at…
Great friendly people not pushy at all.Thank you for your help to ensure I had a insurance that benifits me and my family and I could afford.
23 September 2020
Unprompted review
Helpful good communication
23 September 2020
Unprompted review
Very knowledgeable and professional…
Very knowledgeable and professional service
23 September 2020
Unprompted review
Fantastic customer service
Insurance can often go over my head but Ella was fantastic!
She was very well spoken and very clear in helping me understand the ins and outs of my policy and didn't mind answering my silly questions.
Ella is a credit to Albany Park and she made the phone call so easy and I would not hesitate to phone Albany Park if I need to again. Thanks Ella.
21 August 2020
Unprompted review
The advisor was really helpful without…
The advisor was really helpful without being pushy
28 July 2020
Unprompted review
I recently dealt with Albany Park…Out of this world customer service
I recently dealt with Albany Park Finance about some life assurance. The representative who assisted my wife and I with this absolutely fantastic. Due to the nature of the application the call was a very long one as it contained lots of questions. He went through everything thoroughly and made the call one of pleasure and amusement. He was very friendly and sincere. I wouldn’t hesitate about calling again because the customer service was second to none. Thank you.
28 July 2020
Unprompted review
Very good
Very good, helpful service and explained everything in detail.
Very happy !
28 July 2020
Unprompted review
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