Albatros Expeditions Reviews 

49
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Captain is a tyrannical greedy thief who seizes personal items off of passengers who don't want to pay extortionate prices for internet under the guise of staff and passenger safety. All lies. If... See more

Rated 3 out of 5 stars

Ocean Albatros (ship): 8 day expedition cruise 16.8.-23.8. Disko Bay, Greenland. Overall good experience, beautiful places. One negative thing: our luggage got lost when we left. Not well organize... See more

Rated 1 out of 5 stars

This company is disgusting, they want you to use their slow a$$ wifi, they wont let you bring your own internet, they say it interferes with their ship, when it has been proven many many times that it... See more

Rated 5 out of 5 stars

Disco Bay 8 days Aug 16 through August 23. As it My first ever cruise, I was little hesitant. However, I had a great experience on the Ocean Albatros. The facilities were very clean, the food choices... See more

Company details

  1. Tour operator

Written by the company

Leading Expedition Cruise Company. Let us take you to the most isolated and pristine regions of the planet, on modern purpose-built vessels with true Scandinavian spirit, style, and comfort. Here at Albatros Expeditions and Travel Group, we have been offering expeditions to the most remote regions of the world since 1985. We are a pioneering, cruise operator offering exceptional experiences onboard our modern, state-of-the-art fleet. Join us for the trip of a lifetime and experience it all with our Scandinavian hospitality! We are proud to introduce two of the most advanced ships in our fleet with their award-winning facilities and itineraries, Ocean Victory and Ocean Albatros. You might think our vessels look a little different. That's because they are. Experience with us!


Contact info

2.2

Poor

TrustScore 2 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(49)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not recommended for solo travelers who…

Not recommended for solo travelers who share cabin space. No "safe" alternative provided in the event of cabin-mate testing positive for covid. No refunds either. Ship administrators not responsive.

31 January 2023
Unprompted review
Albatros Expeditions logo

Reply from Albatros Expeditions

Dear Ana,

Thank you for reviewing our voyage.

We are sad to hear that the experience didn’t fully live up to your expectations.

If you are not already in contact with us, please write us at customerservice@albatros-expeditions.com so we can look into your case.

As our COVID-19 policy states, we can only offer the 5 day isolation cabins when available. The only alternative is to stay isolated in the originally assigned cabin, along with anyone that shares the given cabin (close contacts are not isolated, but tested). This policy is standard for most expedition cruise operators at the time of writing.

Best regards,

Albatros Expeditions

Rated 5 out of 5 stars

extraordinarily trip

First of all the ship: great construction, spacy decks with a whirlpool (!), modern, nice interior, spacy cabins with balcony, enough place to store all your belongings. The Crew was so helpful and everyone was so friendly, we really felt at home on this cruise. The meals where very tasty and often they where wonderful created on the plates.
The Exploration Team (from around the world) was teaching us with great knowledge and we learned a lot about this pristine world. The Zodiac-Tours where incredibly beautiful amongst icebergs, even when it snows or rains. We where well protected with the gear they gave us (Jackets, Rubberboots, Walkingsticks). My technically interested husband would like to spend more time on the bridge (more than the 15 min. tour). So, all together we had a extraordinarily trip (including the weather and cruising the Drake Passage with only 56 kn winds)! Wish to come again! Thanks to all of you!

21 January 2023
Rated 5 out of 5 stars

Very educational

Very educational. Knowledgeable and friendly staff. Food service was good. Clean and well maintained rooms ( Gina was great ).
Very good exposure to the continent with adequate landings.
Would have been nice to visit an operating research center, but I can understand why this is not possible with a large group.
I will and have recommended this trip to others.

22 January 2023
Rated 4 out of 5 stars

Ocean Victory with Albatross

Our time on the Ocean Victory led by the Albatross Expeditions team was incredible. Our time in the Antarctic Peninsula was full of wonderful landings and zodiac cruises -- getting to appreciate the penguins, seals, whales, and all the ice! The expedition team was so knowledgeable, it was great to have experts in everything from the flora and fauna to the history of Antarctic explorers in order to learn even more about the big white, seventh continent. The boat was beautiful and our room was so comfortable.

The planning of our trip was down through a third party travel agency (who were wonderful in every way); however, the two times I reached out directly to Albatross to try and confirm some details, I never received a response. Also, the disembarkation process felt a bit chaotic. The instructions given to passengers were unclear and many people were not sure where to find their luggage. We were also told by Albatross staff their would be luggage storage available for those needing it for the day; however, the busses who took us back to the main lot and the staff at the service center were not familiar with the storage and many passengers had to carry their luggage throughout town for the day until heading to the airport.

22 January 2023
Rated 5 out of 5 stars

Great experience with Albatros

It´s my second time with Albatros.
Exceptional team. Great guides. Feels like a family.
I have no doubt about recommending Albatros Expeditions. For solo travelers is great. You always find good friends aboard.

9 November 2022
Rated 5 out of 5 stars

We spent 10 days with Albatross on the…

We spent 10 days with Albatross on the Ocean Victory to Antarctica. I cannot state how happy we were with the Albatross staff. Professionals who really love their work and bring skill and enthusiasm every day. You will not be disappointed in any way, I am certain.

31 January 2023
Rated 5 out of 5 stars

Trip of a lifetime

Great cabin! Nice crew and real good service. The expedition team was a nice and interesting mix of people from all countries and interests (birds, whales, ice, glaciers, sailing, hunters ..). We had really good lectures on this tour. It‘s a really enjoyable trip as long as you can handle the Drake. We would do it all over again! Antarctica is worth that long way! We saw a lot of animals, but also the landscape itself was so beautiful! We always had enough time to enjoy the landings and zodiac cruises! Usually there was no rushing. All in all it was busy but relaxing at the same time. Thanks for this awesome experience!

21 January 2023
Rated 4 out of 5 stars

Overall we had a good experience

Overall we had a good experience. We have 2 points that need improvement:
1) The food - variety and taste didn’t meet expectations and the price that we paid for the expedition.
2) The day we got off the ship was defined with disorder… luggage got lost and sent by mistake to the airport

8 February 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look