I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
Company replied
I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
Company replied
I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
Company replied
Company details
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love my photo book
I absolutely love my photo book. The quality is amazing. And the turn around time was faster than I anticipated
18 June 2026
Reply from albumworks
Hi Elizabeth, We are so happy to hear that. It’s wonderful to know you love the quality of your photo book and that we got it to you ahead of schedule.
Fantastic
I've had a few books printed - always fast, fantastic quality. I do wish they would have a 10x10 size though - hopefully one day!
18 June 2026
Reply from albumworks
Hi Donna, We appreciate your repeat business and your kind words. It’s great to hear our turnaround and quality hit the mark for you. We’ve noted your request for a 10x10 book—we’re always evaluating new sizes and appreciate the suggestion. - albumworks Team
Reply from albumworks
Thanks for sharing! We're glad we could help and that your items arrived in great condition. We look forward to working with you again. - Amanda, albumworks Customer Service
The quality of product is always high…
The quality of product is always high and well printed. The delivery is timely and well packed.
4 June 2026
Reply from albumworks
Thanks for the 5 stars! We aim for the highest quality every time. Happy you're pleased with our service."
The staff are very helpful ,assisting me to solve the problems in the photos before sending off to be printed
The staff are very helpful
22 May 2026
Reply from albumworks
Thank you so much for taking the time to share your experience! We are thrilled to hear that our team was able to help you resolve those photo issues before printing. We always want to ensure our customers get the best possible results, and we’re glad we could assist. We look forward to seeing you again soon!" - albumworks
Great app and quality product
Great edit app - so easy to use and very versatile. Excellent communication and support if needed by the Albumworks Team. I have used them numerous times now and the product is always terrific!
12 June 2026
Reply from albumworks
Hi William, that is such great news. Thank you very much for letting us know. We look forward to working with you again in the future. - Amanda, albumworks customer service team member
Always 5 star product and service
Always 5 star product and service. My walls are lined with photobook and memories. Thankyou.
12 June 2026
Reply from albumworks
Hi Virginia, Thank you for your 5-star review and for being a fantastic customer. We're pleased to help you relive your memories with our photobooks. - The albumworks team
Amazing memories in a book.
The quality, of production; the on-line help when things don’t work when I boo- boo, and the finished article of a happy holiday to remember. Am in the process of completing my 6th book and have been so happy with every book.
29 May 2026
Reply from albumworks
Hi Rhondda, Thank you for letting us know you are happy with our customer service help and love the quality of our books. We look forward to helping you with your next project. - albumworks
Reply from albumworks
Hi Fred, Thank you for your great review. We are so pleased to hear your thoughts. - Amanda, albumworks Customer Service
Great Photo Books
I recently ordered two Albumworks photo books from our holiday. The books arrived in less than one week and we are very happy with them. Great photo quality and finished product. Thank you Albumworks!
10 June 2026
Reply from albumworks
Hi Kay, We are so pleased to hear you are very happy with your books and had a speedy delivery. Thank you for your kind feedback. - Amanda albumworks CS
Reply from albumworks
Hi Tim, Thank you for your great review. We are so pleased to hear you love the product and that our customer service is great. - albumworks Customer Service Team
Reply from albumworks
Hi Patricia and Alan. Thanks for letting us know you love the product and our speedy delivery. - The albumworks Team
It Just Works
The desktop application I use to make the photobooks is very easy to use and very intuitive. The resulting books are even better than I expected. I already have two more photobooks in the development stage.
9 June 2026
Reply from albumworks
Hi Tony, Thanks for leaving a great review. We are so glad you find the download editor easy to use and you love the finished product. We look forward to working with you again soon. - Amanda customer service team member
Used Momento for years and this is my…
Used Momento for years and this is my first book with Albumworks. I did rush this job without really getting to know and understand app, however my holiday book that I just received I am very happy with. The colour in the photos is so good. The communication of progress emails were informative and good to receive. I am working on another book at the moment and getting used to what the app can do and looking forward to seeing the outcome.
23 June 2026
Unprompted review
Reply from albumworks
Hi Vivien, Thank you for your kind review. We are very glad you were happy with your book and you thought the colour was so good. We look forward to working with you on your next project. Feel free to reach out to our customer service team if you need any further help. - The albumworks Team
I've been using Albumworks for years…
I've been using Albumworks for years with many photobooks now completed and am perfectly pleased with every aspect of the product.
22 May 2026
Reply from albumworks
Always a pleasure, Lyn! Thanks for trusting us with another one of your beautiful albums."
Excellent Service on all levels.
The system for making photo books is very straightforward. The turnaround time for production and mailing is very fast. The product is of high quality.
19 May 2026
Reply from albumworks
Hi Pam, thanks for the great feedback! We're delighted you found our editor for photo book creation straightforward and enjoyed our fast turnaround and high-quality printing. - The team @ albumworks
Treasured gift
This is my 4th album. As I am making for my children’s birthday present, I became more confident and easy to get it done.
My all 3 kids have busy lives and they appreciated their younger periods spent with parent and grown to independent professional persons. And always treasure our presents.
18 May 2026
Reply from albumworks
Hi Nu Nu, thank you for the great review. We’re thrilled that creating your personalized photo book birthday gifts has become so easy and seamless. It’s incredibly special that your children treasure these memories. Regards, Clyde from albumworks.
Reply from albumworks
Hi, thanks for the great review! We are thrilled to hear that our high quality printing and photo book creation process was completely seamless for you. Regards, The albumworks team.
Customer Service
I've been a loyal Albumworks customer for many years and have always found the company to be very helpful. Their customer service team has consistently been there when I've needed assistance, the quality of their products is generally very good, and the ordering process is straightforward and easy to use.
Cheers Theresa
16 June 2026
Reply from albumworks
Hi Theresa, thank you for the review. I'm glad to hear you love our quality and our high-level customer service. If we can do anything better to improve your rating, please let us know. -The team @ albumworks.
Fair price, and fast.
Fair price. Good assistance when required. Speedy completion. Safe delivery.
28 May 2026
Reply from albumworks
Hi Ray, Thankyou for taking the time to leave your great review. We are so glad to have a local customer service team that is able to assist when needed, and happy you received your book fast and it was delivered nice and safe. - Amanda, albumworks Customer Service team member.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.