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Alegree Reviews 328

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, including guitar parts and accessories, which often exceed expectations and offer excellent value. Customers appreciate the sensible pricing and the wide selection available, making it easy to find specific items. The service is consistently highlighted as great, with many noting the helpful advice and communication provided by the team. However, some people were dissatisfied with aspects of the delivery service, citing issues such as late arrivals, incorrect shipping methods, or packages arriving empty or damaged. There were also concerns regarding unexpected charges for international orders, with customers expressing a desire for clearer information about import taxes and customs costs. Additionally, a few customers experienced problems with product descriptions not matching the received items, particularly concerning magnet finishes, and some found the customer service response to these issues unhelpful.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the excellent... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick dispatch and fast... See more

Price

Reviewers highlight ambiguous aspects of price, with many praising the competitive and fair pricing of... See more

Quality

Users describe positive interactions with quality, often finding products to be better than promised and of... See more

Service

Customers consistently note positive experiences with service, often praising quick delivery and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a diverse array of gear, it arrived well packed and in great condition. Communication was clear and prompt, was able to rectify a stock discrepancy fast and had my order shipped quickly once r... See more

Rated 5 out of 5 stars

Have been looking for a stratocaster pickguard WITHOUT any pre-drilled mounting holes. Seems pretty difficult to get hold of but Alegree have them in two colours (black being one, good for me!) for a... See more

Rated 5 out of 5 stars

Great experience when purchasing the batons. They came wrapped and delivered with care and arrived unsnapped. Compared with other shops who do not package theses items correctly and they snap on trans... See more

Rated 5 out of 5 stars

A great selection of quality guitar parts. I recently ordered another set of pickup sponges with springs. These are brilliant and a huge improvement on the stock items. Great service Highly recomm... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

328 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Communication was very good.

Communication was very good.
I was a little confused at the time that it took between the item being dispatched and it actually arriving at the Royal Mail depot for it to begin its 48hr journey to me.
But overall a good experience.

8 October 2024
Rated 5 out of 5 stars

Murky Horizion pickups are awesome

Murky Horizion pickups are awesome! Great P-90 tone in a humbucker sized pickup. So beefy yet articulate. I've played many boutique pickups and these are top shelf. I put them in a Guild Polara Kim Thayil signature. Good clean GREAT with gain.

22 August 2024
Rated 5 out of 5 stars

Will use Alegree again

- good website.
- appreciate being able to checkout as guest using PayPal and not having to put any of my details in.
- was a bit confusing being sent a Royal Mail tracking number when my parcel wasn't tracked.

5 August 2024

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