Alensa Reviews 104

I recently had the pleasure of interacting with Alensa for my eyewear needs, and I must say, the experience was nothing short of exceptional. From the moment I reached out with a query to the resolution of my issue, the customer service team at Alensa demonstrated professionalism, empathy, and efficiency that went above and beyond my expectations.

What made my experience particularly great was the quick and personal response I received. The team didn't just address my concerns; they anticipated my needs, ensuring that all possible issues were resolved before they could become a problem. This proactive approach to customer service is something I greatly appreciated.

Alensa is doing remarkably well in several areas:
- Communication: Clear, concise, and personal, making me feel valued as a customer.
- Efficiency: Swift handling of queries and resolutions, minimizing any inconvenience.
- Professionalism: The staff's demeanor and response were always professional, yet friendly, creating a comfortable interaction environment.
- Support: Offering assistance and keeping me updated every step of the way showed a level of customer care that is rare.

In a world where customer service can often be a hit or miss, Alensa stands out as a beacon of excellence. Their dedication to customer satisfaction and their commitment to providing high-quality service are commendable. I would not only recommend Alensa to others for their eyewear needs but also commend them for setting a high standard in customer service. Thank you, Alensa, for such a positive experience.

The variety of different products with great price

The availability of the product, the smooth purchase experience and the fact that I received the items in no later than 3 days from the purchase date. Thank you for that.

Iam an international buyer and was aleays skeptical to order online.But alensa made it so easy.The products were geniune and most importantly they maintained time frame and made sure it reached me on time,without any hassles.Thank u.

Payment made and order was held by DHL due to some mis info from your team. Usually customer will never face such issues when ordering online. Online purchase is very common and easy now. But your team made it very complicated and finally amount was refunded to me. Thanks for that

Critical service because i cant find multifocal supplier in Dubai.

Easy ordering and quick delivery of good products

Fast delivery but price for same product was high than previous time ordered.

Fast and accurate delivery. Great service.

Got my contact lens online, That was quick and smooth, thank you team alensa 🙏🏻

Great good price and fast delivery excellent
Thanks

My experience with you is not the first time, and it is indeed an excellent experience, but I hope that we, the Emirates website, will obtain a discount code, as on the Alensa websites for other countries.

It is safe and good not taken so long to bring everything clean

I ordered a pair of Police sunglasses through Alensa.ae website. Unfortunately, upon receiving the sunglasses, I discovered that they are counterfeit and made in China. Don't waste your time and money for this website . I requested for return no response from agent.

This company makes it appear you are ordering locally but ships internationally from Czech Republic. This means you will be charged tax and customs shipping duties which makes it more expensive than buying locally. They do not mention this on their website at all. Do not order from these guys. I ended up paying more than i would have from a local brick and mortar shop.

A scam in the end.