I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more
Company replied
I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more
Company replied
Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more
Company replied
Company details
About Alensa Malta
Written by the company
Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Valletta, Malta
- Info@alensa.com.mt
- alensa.com.mt
4.8
Excellent
746 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alensa Malta
Hello Brian,
Thank you for the plosive review. It is very appreciated!
We are glad to hear that you are satisfied with our service.
Kind regards,
Alensa Customer Service Team
The website provides clear information…
The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waited at the staircase! Efficient, rapid and punctual. Alensa follows up with the order and send an official receipt and a follow up on the order. Sincere and professional company. I recommend!
6 August 2025
Reply from Alensa Malta
Hello Ena,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you found our website clear and easy to use, and that your order reached you quickly and smoothly. It is wonderful to know that you are also happy with the service of our delivery partner and that your overall experience has been a good one.
Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future!
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you found us to be efficient and that you would use our services again!
We look forward to your next order.
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for your review.
We are glad to hear your lenses arrived in good time and as expected.
We appreciate your support and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello Jenny,
Thank you for the positive review.
We are glad to hear that you found our service to be great! It means a lot to us to know that you are satisfied with it.
We wish you a nice day and look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello Keith,
Thank you for the positive review.
We are glad to hear that you found the ordering process to be east and that you are satisfied with the delivery speed and product quality.
Your support is very appreciated and we look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Convenient fast and efficient service.
22 July 2025
Reply from Alensa Malta
Hello Mark,
Thank you for the positive review.
We are glad to hear that you found our service to be convenient and efficient.
Your support is very appreciated and we look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Easy to order and quick delivery.
11 July 2025
Reply from Alensa Malta
Hello Doreen,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you found the ordering process to be easy and that your parcel has arrived quickly. Providing a smooth and prompt service is one of our main priorities and we are happy to see that we met your expectations.
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello Laura,
Thank you for the positive review.
We are glad to hear that you found our service to be great. Providing good service to our customers is one of our main priorities and we are glad to hear you are satisfied.
We wish you a nice day and look forward to serving you again if you need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
This was the first time I ordered from…
This was the first time I ordered from Alensa and I am very pleased that the process was very fast and efficient. I am extremely happy with the service and my purchase. Prices are very good and they have a wide variety of items in stock. Thank you Alensa - I will definitely order again.
16 July 2025
Reply from Alensa Malta
Hello Stephanie,
Thank you for the positive review. We are glad to hear that your first experience with Alensa went well. It is great to know you're happy with your purchase, our pricing, and the range of products we offer.
We truly appreciate your support and look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for the positive review! It is very appreciated.
We are glad to hear that your parcel has arrived quickly.
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for the positive review and for being a loyal customer.
We are happy to hear that your orders have always managed to arrive on time.
Your support means a lot to us, and we look forward to serving you again soon.
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for your positive review.
We are happy to hear you were happy with our fast response and the quality of our products. Your support means a lot to us, and we look forward to serving you again soon.
Kind regards,
Alensa Customer Service Team
Contact lenses and Glasses.Good customer care over the phone.
Good customer care over the phone.
Good products (glasses and contacts lenses)
Only issue that I had with Alensa is that one of the glasses which we had ordered (Marisio) lost a side clip and I was told by customer service that you don't have parts, so it can't be fixed. And it's a pity.
8 July 2025
Reply from Alensa Malta
Hello Anna,
Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with our customer service and the quality of our products.
We are very sorry to hear about the issue with your Marisio glasses. We understand how frustrating it can be when a small part causes inconvenience, and we regret that we were not able to provide a replacement part. While we strive to support repairs whenever possible, unfortunately, certain manufacturers don’t supply spare parts, which can limit our ability to offer a solution in some cases.
That said, your feedback is important and helps us advocate for better support from our suppliers. If there’s anything else we can do or if you'd like help exploring replacement options, please don’t hesitate to reach out to our team.
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that you are satisfied with our fast delivery and website.
Your feedback is appreciated and we look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for the positive review.
We are glad to hear that you are satisfied with the received lenses and that you find them to be appropriately priced. It is also good to know that the parcel has arrived promptly and on time.
We wish you a great day and look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello,
Thank you for the positive review!
We are happy to hear that your shopping experience had been a good one. 🙂
Kind regards,
Alensa Customer Service Team
Fast and efficient
Really happy with this site. The delivery is always fast and everything arrives exactly as expected. The whole process is overall smooth and efficient. Will definitely be ordering again!
2 July 2025
Unprompted review
Reply from Alensa Malta
Hello Amber,
Thank you for the positive review.
We are glad to hear that you are happy with our services and that your parcels have always arrived quickly and as expected. Providing a smooth and efficient service is important to us and we are very happy to hear we met your expectations.
Your support is very appreciated and we look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Reply from Alensa Malta
Hello Edmond,
Thank you for the positive review.
We are glad to hear that your parcel has arrived on time and that you found the service we offer to be efficient.
We wish you a great day and look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Fast delivery.
20 June 2025
Reply from Alensa Malta
Hello,
Thank you for your positive review. We are glad to hear that you are satisfied with our fast delivery!
Kind regards,
Alensa Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.