Alensa Malta Reviews 746

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the fast and efficient delivery service. Customers frequently highlight the competitive prices, often noting they are significantly lower than retail or pharmacy options. People are very satisfied with the products, describing them as high quality and effective, with a wide range of options available. The ordering process is consistently described as quick, simple, and user-friendly, with clear product information and efficient updates. However, some customers also noted minor issues, such as a contact lens applicator not being handy or a scratched contact lens causing discomfort. A few other people also felt that promised free gifts were not sent with their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with products, consistently expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Customers had positive experiences with price, consistently finding them affordable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more

Company replied

Rated 5 out of 5 stars

The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more

Company replied

Rated 5 out of 5 stars

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa Malta

Written by the company

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

8 October 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are happy to hear that your parcel has arrived on time and that you enjoyed our fast delivery.
Your support is very appreciated and we look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Great product, great prices and delivery. Highly recommended

29 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Mariella,

Thank you for the positive review and for your recommendation!
We are glad to hear that we have met your expectations and that you were happy with our services, prices and the received product.
Your support is very appreciated and we look forward to serving you again if you ever need anything else in the future too!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Highly recommended!

Large selection and fast efficient service!

16 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Jade,

Thank you for the positive review and for your recommendation!
We are glad to hear that you enjoyed our wide selection of products and that you are also happy with our service.
Your support is very appreciated and we look forward to serving you again in the future as well.


Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Multifocal contacts

Fast and accurate

23 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Claire,

Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your order has arrived on time and as expected.
Your support is very appreciated and we look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Exceptional!

Well done Haz Zebbug courier!

22 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Marisa,

Thank you for the positive review.
We are glad to hear that you are happy with the service of our delivery partner.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Accurate, fast, and efficient

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range of lenses in multiple prescriptions.

15 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Conrad,

Thank you for the positive review and for being a loyal customer.

We are glad to hear that you are satisfied with our service. Ensuring fast and efficient dispatch, accurate orders, and a wide selection of lenses is very important to us, so it is wonderful to know that our efforts make a difference for you.

Thank you for your support once again and we look forward to continuing to provide the same good service for you in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Efficient service

User friendly website, fast service, efficient order status updates, competitive price

4 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Natalie,

Thank you for the positive review. It is very appreciated!
We are glad to hear that your experience with Alensa has been a positive one and that you were happy with our website design and competitive prices.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello Marion,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you found our service to be efficient and that your parcel has arrived quickly.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Very efficient customer care

Very efficient customer care
Fast delivery

10 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Olivienne,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you found our customer care to be efficient and that your parcel has arrived quickly.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Quick service

8 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with our quick service.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Efficient

Efficient and fast delivery. Easy transaction.

4 September 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated!
We are glad to hear about your positive experience with Alensa. It is good to know that you found our services to be efficient and that your parcel has arrived quickly.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast service

Fast service, well packed arrived in record time

29 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Francesca,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with our service and that your parcel has arrived quickly.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great products, service and fast delivery

Efficient delivery and service. International post received within 2 days of order. Website also carries very good brands. Repeat customer and will continue to order. Totally recommend !

26 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that your order arrived quickly and that you are happy with both our service and product selection. Your loyalty means a lot to us, and we are excited to continue serving you in the future.
We really appreciate your recommendation!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Alensa offers great prices and fast…

Alensa offers great prices and fast delivery. I always choose to shop there

25 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Vita,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with the prices we offer and with our fast delivery.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

great fast service

great fast service, thank you !

25 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you found our services to be great.


Kind regards,
Alensa Customer Service Team

Rated 4 out of 5 stars

It always good experience

It always good experience, but should have a option to take the product and avoid the delivery.

13 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Deborah,

Thank you for your feedback!
We are glad to hear you have consistently had a good experience with us. We truly appreciate your suggestion about offering an option to pick up parcels instead of having them delivered and we will be sure to share it with our team.
Your input helps us improve, and we hope to make your next experience even better!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast and efficient

19 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Marie,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you found our services to be fast and efficient.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello Kim,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with our pricing and quick delivery.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast service items ordered on Friday…

Fast service items ordered on Friday and delivered Monday

7 August 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that your parcel has arrived to you quickly!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Top Quality at Budget Prices

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly recommended

1 August 2025
Unprompted review
Alensa Malta logo

Reply from Alensa Malta

Hello Christian,

Thank you for the positive review and for being a loyal customer.
We are glad to hear that you are satisfied with our service and the prices that we offer. Providing both affordability and good service is important to us, and feedback like yours reassures us that we are on the right track.
We truly appreciate your support and look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

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