I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more
Company replied
I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more
Company replied
Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more
Company replied
Company details
About Alensa Malta
Written by the company
Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Valletta, Malta
- Info@alensa.com.mt
- alensa.com.mt
4.8
Excellent
746 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and quick delivery!!
5 February 2025
Reply from Alensa Malta
Hello, thank you for the positive review. We are glad to hear that your experience with Alensa has been a positive one and that your parcel has arrived quickly. We appreciate your support and look forward to serving you again soon!
Fast delivery
Fast delivery, except for one small issue, I wrote clearly that delivery should take place after 16:00. On the day of the delivery I received a phone call at around 13:00 from the delivery person stating that he was at my door. I was not at home but fortunately my mother in law was at home. But at the end you offer a good service.
4 February 2025
Reply from Alensa Malta
Hello, thank you for the positive review. We are happy to hear that you were satisfied with our service and delivery speed. However, we’re sorry about the timing issue with your delivery request - unfortunately, it is not always possible to schedule the delivery for an exact time during the day, but we appreciate you bringing this to our attention, and we will work on improving this. If you ever need any assistance, feel free to reach out. We truly appreciate your support!
Very profesional and fast shipping
Very profesional and fast shipping. Thanks alot looking forward to buy from you again.even the prices are reasonable thanks once again
4 February 2025
Reply from Alensa Malta
Hello, thank you for the positive review. We are happy to hear that you have had a good experience with Alensa. We truly appreciate your support and look forward to serving you again soon!
Reply from Alensa Malta
Hello Ylenia,
Thank you for the positive review. We are glad to hear that your experience with Alensa has been a good one and that you found our service to be good and efficient. We look forward to serving you again in the future as well and wish you a nice day!
Kind regards,
Alensa
Products are great and deliveries on…
Products are great and deliveries on time. Sometimes drivers don't put an effort into finding my address or leave the car (they expect me to find them), but that's the individual issue with people who work for you, guys. Except of that - no issues.
27 January 2025
Reply from Alensa Malta
Hello Klara,
Thank you for your feedback. We are glad to hear that you're happy with our products and timely deliveries. We appreciate you bringing the delivery experience to our attention—we strive to provide the best service possible, and we'll look into ways to improve this. If you ever have specific concerns with a delivery, please don't hesitate to reach out to our customer service so we can address them. Your support means a lot to us, and we look forward to serving you again!
Kind regards,
Alensa
Reply from Alensa Malta
Hello Justin, thank you for your positive review. We are happy to hear that you found our website to be easy to use and that your parcel has arrived quickly and as expected. Alensa wishes you a good day and we hope to see you again in the future as well!
Reply from Alensa Malta
Hello Isidora, thank you for the positive review. We are happy to hear that you are satisfied with the recieved products and that your experience with Alensa has been a good one.
We wish you a pleasant day and we hope to see you again soon!
Easy to place an order
Easy to place an order. Good communication and very quick delivery.
16 January 2025
Reply from Alensa Malta
Hello Mark, thank you for the positive review. We are happy to hear that you found the ordering process to be easy and that you are satisfied with our service. Customer satisfaction is important to us and we are glad to hear that we have met your expectations.
Reply from Alensa Malta
Hello Lara, thank you for the positive review. It is very appreciated. We are happy to hear that you are satisfied with our service speed and the received product. We hope to see you in the future as well!
Prompt assistance and very efficient…
Prompt assistance and very efficient service. very good prices and wide range.
6 January 2025
Reply from Alensa Malta
Hello, thank you for the positive review. We are glad to hear that you are satisfied with our service and find our prices and product range to be good.
Alensa wishes you a pleasant day and we hope to see you again soon!
Reply from Alensa Malta
Hello Charlene, thank you for the positive review. We are glad to hear that you are happy with our services and offers and look forward to serving you again in the future as well!
Reply from Alensa Malta
Hello Marco, thank you for the positive review. We are glad to hear that you found our services to be good and efficient and we hope to continue providing the same for you in the future as well!
Been using alensa for many orders of my…
Been using alensa for many orders of my contact lenses. Delivery always on time.
3 January 2025
Reply from Alensa Malta
Hello, thank you for the positive review and for being a loyal customer. We're glad to hear you're happy with our service and delivery. Looking forward to serving you again soon!
Very good customer service
Very good customer service, hassle-free, and very quick with replies
8 January 2025
Unprompted review
Reply from Alensa Malta
Hello, thank you for the positive review. We're glad to hear about your positive experience with Alensa. It means a lot to us that you found our customer service helpful and our response times quick. Your kind words are truly appreciated. We hope you continue to enjoy our services. Thank you again for your review!
Reply from Alensa Malta
Hello, thank you for the positive review. We're happy you had a positive experience with Alensa and that you are satisfied with the delivery speed and our offers. We hope to continue providing good service for you in the future as well.
Great products and fast delivery!
2 January 2025
Reply from Alensa Malta
Hello, thank you for the positive review. We are glad to hear that you find our products to be great and our delivery to be fast and hope to continue providing good service for you in the future as well.
Reply from Alensa Malta
Hello, thank you for the positive review. We're glad to hear that you've consistently found our service to be fast and efficient. Your support means a lot to us, and we look forward to continuing to serve you!
Hassle-free ordering
It was very easy to order and received the order in a few days. Well done guys.
23 December 2024
Reply from Alensa Malta
Hello, thank you for the positive review. We're thrilled to hear that your ordering experience was easy and that your order arrived quickly. We appreciate your feedback and look forward to serving you again in the future!
alensa generally good but the five star…
alensa generally good but the five star rating on their page for the contacts i bought was a big lie
20 December 2024
Reply from Alensa Malta
Hello,
Thank you for your feedback. We’re glad to hear you generally had a positive experience with Alensa.
Regarding the contact lenses, we understand how frustrating it can be when a product doesn't meet expectations. It’s important to note that contact lenses are medical devices, and individual reactions can vary significantly depending on factors like eye shape, sensitivity, and specific vision needs. While the five-star rating reflects the experiences of many satisfied customers, it’s possible that a particular brand or type may not suit everyone.
If you’re unfamiliar with a brand or trying lenses for the first time, we always recommend consulting your optician beforehand. They can provide trial lenses and ensure the product is the right fit for your eyes.
If the issue was experienced with a brand of lenses that you typically wear with no problems, it could be a case of faulty lenses. If that is the case, we encourage you to reach out to our customer service at info@alensa.com.mt and inform them about the situation.
Kind regards,
Alensa
Reply from Alensa Malta
Dear Liana,
we are very sorry to hear that and we apologize deeply for any and all inconveniences caused.
Please , contact us on info@alensa.com.mt ,so that we could have a look at your complaint and resolve it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.