Alensa.gr Reviews 2,234

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent prices, fast delivery, and high-quality products. Many appreciate the efficient and smooth service, noting that orders arrive promptly and are well-packaged. The company is praised for its wide selection of items and reliable service, with many people expressing satisfaction with their purchases over several years. However, some customers also noted issues with delivery times, attributing delays to the courier company. A few other people also felt that some products, like sunglasses, had flaws such as being too pointy or having tight screws.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Price

Users describe positive interactions with price, frequently highlighting good, fair, and competitive pricing... See more

Product

Reviewers highlight positive aspects of product, often praising the good choice, variety, and quality of... See more

Service

Reviewers consistently express satisfaction with the service, describing it as fast, reliable, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of products, lenses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more

Company replied

Rated 5 out of 5 stars

By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more

Company replied

Rated 5 out of 5 stars

Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more

Company replied

Rated 5 out of 5 stars

The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa.gr

Written by the company

Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.

Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.

Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.

Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.

Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.

Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.

TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.

Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.

Contact info

  • ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece

  • +302112342483
  • info@alensa.gr
  • alensa.gr

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Highly recommend!

Excellent customer service and quick deliveries!

18 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear ms Pigadioti,

Thank you so much for your kind words! We’re delighted that our customer service and fast deliveries met your expectations.
Your satisfaction is our greatest reward.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Professionals

Professionals. Everything was as promised. Well done Alensa

24 March 2026
Unprompted review
Alensa.gr logo

Reply from Alensa.gr

Good morning,

We really appreciate your feedback!

Reliability and professional service are our top priorities, and we are glad to hear we met your expectations.

We look forward to serving you again soon.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

perfect!

perfect!

delivery box should be more in Kalogreza

20 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Mikos,

Good morning. Thank you so much for your perfect rating!

We are thrilled that you are satisfied with your overall experience. Regarding your feedback about the Box Now location in Kalogreza, we truly appreciate the suggestion. While the locker points are managed by the courier network, we will certainly pass your feedback along to them, as we always aim for the most convenient delivery options for our customers.

Thank you for choosing us, and we look forward to your next order!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Variety and good prices

Variety and good prices

13 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Xyga,

Good morning. Thank you for your feedback!

We are happy to hear that you are pleased with our wide selection and competitive pricing. Offering a great variety of options at the best possible value is exactly what we aim for.

We look forward to seeing you again for your future optical needs.

Best regards,
Customer Service Team

Rated 3 out of 5 stars

Overall as described

Overall as described, good lenses, design and unbeatable price, but also with flaws. Too pointy and too tight temple points and too tight screws. Maybe the bridge is narrower than specified. Score 3/5.

20 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Mandreka,

Good morning. Thank you for your detailed feedback and for highlighting both the strengths and the points that need improvement.

We are sorry to hear that the fit was not as comfortable as expected. Please keep in mind that should you encounter any issues with your purchase, you can always reach out to our Customer Service team directly. We are here to help and will do our absolute best to provide a solution that ensures your satisfaction.

Thank you for choosing us, and we hope to serve you better in the future.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

great

great! fast contact lenses delivery and good prices and lenses

23 December 2025
Alensa.gr logo

Reply from Alensa.gr

Hi Stefano,

Thank you so much for your positive feedback! We are delighted to hear that you are happy with our pricing, the quality of your lenses, and the speed of our delivery. Your satisfaction is our top priority, and we look forward to serving you again soon.

Kind Regards,
Veronika from Customer Support

Rated 5 out of 5 stars

Easy browsing

Easy browsing, discount prices, variety of products

19 March 2026
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Reply from Alensa.gr

Dear Mr. Friligkos,

Thank you very much for your kind feedback! We are glad that you enjoyed our easy browsing experience, discount prices, and wide variety of products. Your satisfaction is our greatest reward and motivates us to continue providing excellent service.

Best regards,
Customer Service Department

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Fair prices
Good quality

What else ?

19 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Palanza,

Thank you very much for your positive feedback! We are glad that you appreciated the fast delivery, fair prices, and good product quality. Your satisfaction is our greatest reward and encourages us to continue providing excellent service.

Best regards,
Customer Service Department

Rated 5 out of 5 stars

I really love the prices and also the…

I really love the prices and also the quality of the lenses as a person with so sensitive eyes.

19 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Mytilinaiou,

Thank you very much for your wonderful feedback! We are especially pleased that our contact lenses provide you with comfort, particularly as someone with very sensitive eyes, and that you are satisfied with both the quality and the pricing. Your satisfaction is our greatest reward and motivates us to continue delivering excellent service.

Best regards,
Customer Service Department

Rated 5 out of 5 stars
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Tsantila,

Thank you very much for your feedback! We are delighted that you appreciated our best prices and fast delivery. Your satisfaction is our greatest reward and encourages us to continue providing excellent service.

Best regards,
Customer Service Department

Rated 5 out of 5 stars

fast delivery

18 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Irena,

We appreciate your feedback!

It’s great to know that our focus on speed and efficiency met your expectations. We strive to get every order to our customers as quickly as possible.

Thank you for choosing us, and we look forward to your next order.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent service and good prices

Variety of products and good prices. Most importantly, when I had to contact them regarding an issue, their response was immediate and they were polite, willing to help, and resolved the problem—even though it wasn’t caused by them.

17 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Avgouli,

Good morning. We truly appreciate your thoughtful feedback!

It’s great to know that our variety and prices met your expectations, but we are even happier that we could stand by you when it mattered most. For us, true service shows when a challenge arises, and we are glad we could turn a potential issue into a positive experience for you.

Thank you for recognizing our team's effort. We look forward to seeing you again!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Fast delivery and great customer…

Fast delivery and great customer service as always.

15 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Baklavadaki,

Thank you very much for your kind words! We are delighted that our fast delivery and customer service continue to meet your expectations.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Super

Super! Happy both with the products and the service.

15 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Iakovidou,

Thank you very much for your wonderful feedback! We’re glad that both our products and service meet your expectations.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great service

13 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Giannopoulos,

We truly appreciate your positive feedback!

It is always rewarding to hear that our team's efforts resulted in a great experience for you. We remain committed to providing top-tier service and look forward to welcoming you back soon.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

service OK

service OK
Price also

6 March 2026
Alensa.gr logo

Reply from Alensa.gr

Good morning Paulina,

Thank you for your review and for sharing your feedback with us.

We are glad to hear that you were satisfied with our service and that our pricing met your expectations.

We look forward to serving you again.

Best regards,
Customer Service Team

Rated 5 out of 5 stars
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Zygouri,

Thank you so much for your kind review!

We are delighted to hear that everything was great and that you were satisfied with your experience. Your positive feedback is truly appreciated and motivates our team to keep up the good work.

We look forward to serving you again soon.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Really good company

The quality of the contacts is really nice

19 February 2026
Alensa.gr logo

Reply from Alensa.gr

Dear ms Georgiou.

Thank you very much, for your kind words! We’re delighted to hear that you are satisfied with both our company and the quality of the contacts. Your trust means a lot to us!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Good prices

Good prices, got what I ordered.

6 March 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mrs Skorczynska,

Thank you for your kind feedback! We’re glad to hear you found our prices good and received exactly what you ordered.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Perfect!!!!

27 February 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Constantinou,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a perfect experience with us.

Best regards,
Customer Service Team

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