Alexander Kitchens Reviews 

108
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the warm welcome we received when we first entered the Horsham showroom to the final installation, this company has been a pleasure to deal with. All of the tradesmen have been extremely polite a... See more

Rated 5 out of 5 stars

We’re absolutely delighted with our new kitchen and couldn’t be happier with the whole experience. From the initial design through to the installation, everything ran smoothly and the team were fr... See more

Rated 1 out of 5 stars

terrible driver , tailgating everyone northbound on A23, 1230 pm today 16/7/2026 . Pulling out on lots of vans and cars and indicating sorry even though unclear behind him/her . Nearly killed me and... See more

Company replied

Rated 5 out of 5 stars

We chose to use Alexander Kitchens after we had looked at various other companies. Alexander was the one company that met all of our requirement's. From start to finish we found the whole team ve... See more

Company details

  1. Kitchen Renovator
  2. Bathroom Renovator
  3. Bathroom Supply Shop
  4. Bedroom furniture shop
  5. Kitchen Furniture Shop
  6. Kitchen supply shop

Written by the company

Welcome to Alexander - The Home of Great Design. We are kitchen, bathroom & bedroom design specialists with vast showrooms in Horsham and Worthing, West Sussex. Alongside our renowned design, we provide a complete installation option for projects, including structural building works. This installation option has seen us named as KBB Review's Installation Company of the Year for 2022. We are also able to provide dry-fit, dry-fit and connections, or supply-only services, where you opt for our expert design and an alternative installation option. Whatever service you require, please contact us for a free project design & quotation. Horsham Showroom: 01403 721086 I Worthing Showroom: 01903 522555.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(108)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We didn't have a huge budget and only…

We didn't have a huge budget and only fitted out our downstairs cloakroom but were treated so well and with so much patience. Nothing was too much trouble and Deb was very knowledgeable and helped us with fantastic advice. The service, including the very warm welcome by the lady in reception means that we have no hesitation in recommending Alexanders to anyone.

19 February 2020
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your kind review Karen. We're glad you are happy with the service you received, if there's anything we can help you with in the future please let us know.

Kind regards,
The Alexander Team.

Rated 5 out of 5 stars

Outstanding kitchen and utility room rebuilds

Outstanding. Frankly, the only company in Horsham that could build our fantastic new kitchen and utility area to the standard we wanted.
Professional and friendly throughout, from design to completion. All of their tradesmen were employees of Alexander's, which is really important, because they take great pride in their work and the project management works so well. It shows in the results.
They completely transformed our kitchen from floor to ceiling. We now have much better use of the space and super top quality products throughout. We love it.
Expensive? Well, great value actually and the only way to achieve the finish we wanted.

19 February 2020
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your five stars Richard, we're glad you're so happy with your kitchen and the service you received, if there's anything we can help you with in the future then please let us know.

Kind regards,
The Alexander Team.

Rated 5 out of 5 stars

First class all round

First class all round. Thank you to all involved .

17 February 2020
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thanks for the five stars Simon & Julie, we hope you're enjoying your renovation!

Kind regards,
The Alexander Team.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Everything ran smoothly. George knew exactly what he was talking about and after living in our gorgeous kitchen for about 8 months now it is perfect in every way. Thank you!

17 February 2020
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your review Verity, we're glad you've been enjoying your new kitchen and hope you will do for many more years. If there's anything you need in the meantime please let us know.

Kind regards,
The Alexander Team.

Rated 5 out of 5 stars

Twenty years of great work

We have relied on Alexanders for upgrades to bathrooms and kitchen for 20 years. They offer a great choice of both, with a huge range of finishes. They have always been extremely helpful in the decision making process, and from then on things run like clock work. Their teams of fitters, electricians, plumbers, etc deliver an immaculate finish on time and on budget. We wouldn't go anywhere else.

30 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your lovely review Denise, we're delighted that you have returned to us so many times and are happy with our services. If there is anything we can help you with in the future then please do not hesitate to contact us.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

A Transformation.

From start to finish, the service we received from Alexander's who refitted our bathroom, was absolutely first class.The work involved resiting the WC and installing a large shower in its place and blocking up a door. A new bath and basin were installed,together with a wallmounted electric fan heater and a large heated chrome towel rail.The walls and floor were beautifully tiled and recessed, spotlights finished off the transformation. People continue to comment on our 'luxurious' bathroom. John Butler.

18 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Hello Mr Butler, thank you for your kind review. We hope you enjoy your new bathroom for many years to come. Please let us know if there is anything else we can help you with.

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

Deb @ Alexander kitchens and bathrooms

We attended Alexander to look at purchasing a new bathroom suite, we were greeted by Deb, she made me a nice cup of tea “always a winner”. Deb took her time to listen to my wife’s thoughts and ideas. Were were shown several options and eventually decided on a Pura range bath, toilet and sink with some chosen taps etc. The who process was very easy and relaxed, no pressure to purchase. The order was placed and Deb kept us informed of delivery dayes etc. We will definitely be returning soon as we have moved and a new bathroom will be in the planning. All in all Alexander are fantastic and i would have no hesitation in highly recommending the team!!!

14 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Hello Michelle, thank you for your kind review. We are glad you found our process easy and hope to see you in the near future for your new bathroom.

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Good service. George was particularly helpful and patient. The whole process was smooth and well organised

14 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your review Nicola, we're glad you were happy with our customer service and our installation option. If there is anything else we can help you with in the future then please do let us know!

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

New kitchen and bathroom

We used Alexander for a complete kitchen and for a shower room. We spent a long time comparing kitchen designs with other suppliers but chose Alexander on quality and confidence that they would do a good job, which they certainly did. Two years later we replaced a traditional bathroom with a shower room. A lot of preparation and re-plumbing was required and an excellent job completed again.

14 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Hello David thank you for your kind review. We hope you are still enjoying your new kitchen and bathroom. Please do not hesitate to contact us if there is anything else we can help with.

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

Great aftercare service

Great aftercare service. I've purchased a few bathroom items and when some of the handles of the basin vanity unit started to corroded after a couple of years there was no problem getting replacements sorted.

14 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for leaving a review Mr Deluca-Smith, we're glad we were able to help with your handle situation and that you were pleased with our aftercase service. If there is anything we can help you with in the future then please do let us know.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Superb all round customer service

We used Alexanders for complete refits of both our kitchen and bathroom. The whole process from us initially entering their showroom to their level of after care service was excellent.

All the staff were friendly, efficient and professional and we are delighted with the end results.

Would use Alexanders again without hesitation and can highly recommend them.

14 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Hello Mr. Pyott, thank you for your kind review. Please let us know if there is anything we can help with in the future.

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

We've used Alexander Worthing for our… barhroom

We've used Alexander Worthing for our bathroom

We had great communication from start to finish with knowledgeable staff who listened to what we wanted.

They worked within our budget without any hidden charges everything was very clear.

Staff are not pushy but very helpful.

I would highly recommend Alexander. Great staff and a great range of bathrooms and kitchens

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your review Jo, we hope you are still enjoying your new bathroom and are delighted that you were satisfied with our service. If we can help you with anything in the future then please do let us know.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

We've used Alexander Worthing for our…

We've used Alexander Worthing for our kitchen and bathrooms.

We had great communication from start to finish with knowledgeable staff who listened carefully to what we wanted and guided us to ensure we were happy with the outcome.

They worked within our budget and gave us time to think things through.

The showroom is great with a wide range of units to look over and includes flooring, tiling and accessories.

Staff are happy to let you wander but support you if you need them.

I would highly recommend Alexander. Great staff and a great range of kitchens and bathrooms to view.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for taking the time to review us Julie, it is great that you are able to come back us time and time again. If there is anything we can help you with in the future please do not hesititate to contact us.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

All of the Staff at Alexander's were…

All of the Staff at Alexander's were very helpful and patient when we were chosing our kitchen all the products were first class. Visitors still remark on our chosen design we also found the fitter extremely helpful. Couldn't have found a better company thankyou.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your kind review Carole. We hope you are still enjoying your dream kitchen!

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

Alexander's (Worthing) showroom was…

Alexander's (Worthing) showroom was extremely well laid out and supported by an attentive and informed staff. My Wife and I were able to wander round without hassle but at the same time the staff were immediately available to advise. We were looking for a complete refurbishment of our bathroom, to include a full retiling as well as new ceiling lights and all other fittings. We were able to chose exactly what we wanted and arrange for Alexander's specialist fitters to install everything on an agreed date. The refurbishment included removal of all the old stuff , preparation and installation of the new. This was done in an agreed time frame, and both surveyed and checked on completion to our satisfaction by Alexander's. In summary, an excellent showroom offering a wide range of choice and, with their fitting service, in effect a one stop shop which minimised the effort and inconvenience on our part. Their follow-up service is another bonus.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your kind review Mr Claypole.

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

Amazing well laid out showroom with a…

Amazing well laid out showroom with a very welcoming reception area.
Very knowledgeable staff who are able to answer all your questions.
Many different kitchen styles to suit all tastes. Quality kitchens at affordable prices.
Would highly recommend a visit.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank your for your kind review Beverly.

Kind regards,

The Alexander Team.

Rated 5 out of 5 stars

I have had two bathrooms installed with…

I have had two bathrooms installed with Alexanader. The range of products in their showroom is extensive and is backed up by very knowledgeable staff and advice. Communication was excellent and all deliveries were as scheduled. I have recommende them to friends.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your kind reviews Mr. Hood. If there is anything else we can help with then please let us know.

Kind regards,

The Alexander Team.

Rated 3 out of 5 stars

Ensuite quotation

Was looking for a complete refit of our ensuite bathroom. Visited the store, which is very well stocked, discussed our requirements with a planner and arranged a site visit. A quotation and plan was delivered very speedily. I was very pleased with the service but felt the overall cost was too high.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you review Mr Heimers and for taking the time to do so. We're glad you were happy with our quotation service and are dissapointed you felt we were too expensive. If there is anything we can help you with in the future then we would love to help you.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Dream of a bathroom

Really pleased with with our bathroom, all lovely quality with latest mod cons.
The service we received was excellent, couldn’t recommend them more.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your review Mrs Ayling, we're glad you are happy with your bathroom and hope you are still enjoying every aspect of it! If there is anything we can help you with in the future then please let us know!

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Two bathrooms and happy!

We have used Alexander Worthing for two of our bathrooms now. The showroom has a great selection of products to view and the staff are very accommodating and helpful. Debs helped us to find exactly what were after. We were so pleased with our first bathroom and the wonderful service that there was no question about where we would go for our second. At some point we will be back when the kitchen needs doing. I can't reccomend them enough.

13 December 2019
Unprompted review
Alexander Kitchens logo

Reply from Alexander Kitchens

Thank you for your kind review Mr. Manley. We hope you to see you soon for your new kitchen.

Kind regards,

The Alexander Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look