Alexandra Reviews 11,201

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and comfort, with many finding them to be good value for money. People appreciate the clear online ordering process and the efficiency of the delivery service. However, some people were dissatisfied with the delivery service, experiencing slow delivery times or issues with the courier companies used. A few other people also felt that the product quality was inconsistent, with some items not meeting expectations or having issues like loose stitching. There were also mentions of difficulties with returns and refunds, with some customers waiting a long time or not receiving full refunds.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the great quality, comfort,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery, with some... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as good,... See more

Order

Reviewers mention ambiguous feedback about order. While some customers experienced prompt delivery, easy... See more

Service

People report ambiguous experiences with service. Many customers praise the great service, highlighting quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more

Company replied

Rated 4 out of 5 stars

Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more

Company replied

Rated 4 out of 5 stars

Quick delivery, Product arrived in good condition. Has a return policy (and a form attached ready)

Company replied

Rated 4 out of 5 stars

Ordered uniform for summer. Was in stock, can be quite expensive and delivery was quite slow, but is better quality than most.

Company replied


Company details

  1. #31 of 32 best companies in Uniform Shop
  2. #506 of 621 best companies in Clothing Shop
  3. #27 of 31 best companies in Work Clothes Shop

Written by the company

Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.

FREE delivery on all orders over £85 (ex vat)

30 Day Returns

30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise

Contact info

3.8

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have found that Alexandra’s work wear…

I have found that Alexandra’s work wear is good quality and reasonable priced

20 March 2026
Alexandra logo

Reply from Alexandra

Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you find our workwear of good quality and reasonably priced.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

I grew up in your tunics :)

I grew up in your tunics :)
Love !

Thank you for your continued support to the community 🙏

17 July 2025
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are pleased with the tunics you have received.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Great quality, fast deli very!

Great quality, very comfortable tunic. Very useful pockets and a good fit. Fast delivery too! What's not to like?

19 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the fast delivery of the great quality comfortable uniforms.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Very quick and helpful x

Very quick and helpful x

18 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the quick delivery.

Kind Regards

Alexandra customer care team.

Rated 4 out of 5 stars

Ordering was quick and easy but getting…

Ordering was quick and easy but getting a returns label was difficult and I am still waiting for my refund.

7 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are pleased to hear of the quick and easy ordering, please accept our apologies it was a difficult returns process. We have received your returns, your refund should be with you in the next 5-7 working days if not before.
Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

scrubs are brilliant and so is the…

scrubs are brilliant and so is the compony hassle free

18 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the brilliant scrubs and the hassle free service.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Excellent service quality of theatre…

Excellent service quality of theatre scrubs very good. Delivery within two days.

17 March 2026
Alexandra logo

Reply from Alexandra

Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of excellent service and quick delivery you have received for your scrubs.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Happy customer

I bought my nursing uniforms from Alexandra. Online order was very clear and easy and delivered high quality uniforms just after 2 days. Very happy with the purchase and I have informed my team of colleagues to buy it too.

15 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the ease of ordering and quick delivery, thank you so much for recommending us to your colleagues.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Great price for great quality scrubs.

Great price for great quality scrubs.
Very quick delivery.

15 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the quick delivery and great quality of scrubs.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

I went a size larger than normal which…

I went a size larger than normal which was a good thing as they would have been tight across my chest. Bit thin but I’ll wear a vest underneath.

14 March 2026
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Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. I will pass your feed back on to our quality team regarding the sizing.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

No issue quick delivery

No issue quick delivery

13 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the quick delivery with no issues,

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Good value for what we ordered

Good value for what we ordered - speedy delivery.

11 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the good value of uniform and speedy delivery.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

All good no problems

All good no problems. Nice uniforms

11 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the nice uniforms you have received.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Perfect fit lovely work trousers

Perfect fit lovely work trousers

12 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the lovely work trousers you have received.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the high quality products you have received.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Fabulous dresses

Fast efficient service. Fabulous quality. Nice to be able to self hem as I am of a shorter height.

12 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the fast efficient service you have received.

Kind Regards

Alexandra customer care team.

Rated 4 out of 5 stars

Quick delivery,

Quick delivery,
Product arrived in good condition.
Has a return policy (and a form attached ready)

11 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are so pleased to hear of quick delivery and good condition of the arrival.

Kind Regards

Alexandra customer care team.

Rated 4 out of 5 stars
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering and delivery.

Kind Regards

Alexandra customer care team.

Rated 5 out of 5 stars

Uniform for work As I have had through work for many…

As I have had through work for many years and now having to buy my own as well as my colleague as always excellent service and quality.

7 March 2026
Alexandra logo

Reply from Alexandra

Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of excellent service and quality.

Kind Regards

Alexandra customer care team.

Rated 1 out of 5 stars

Delivery service horrendous

Delivery service horrendous. Most companies give you detailed delivery details and flexibility- would not use again for this reason. No option to book redelivery.

4 March 2026
Alexandra logo

Reply from Alexandra

Good Morning Gillian
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our apologies that you did not received your order along with not being able to rebook a delivery. I have reached out by email and phone regarding this.

Kind Regards
Alexandra Customer service team.

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