ALEYOLÉ Reviews 1,514

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

I’m sad their website is not available now. I checked it multiple times & it says “we’ll be back soon”. 😢 This has been the best gold-plated brand I’ve tried. Beautiful designs & amazing quality! The... See more

Rated 1 out of 5 stars

Don’t buy it, you will regret it!! This is a big scam and completely unprofessional behavior from the team. This is not the same Aleyole brand, there is no quality, no branding on the packaging or an... See more

Rated 5 out of 5 stars

Placed my first order and was not disappointed! The quality of the jewelry was very decent and despite having to return one pair of earrings due to some minor scratches. The customer service was very... See more

Company replied

Rated 3 out of 5 stars

Firstly, the shipping times do not lie, your package will take 2 weeks to arrive, this isn't a complaint but an observation. Secondly, I wasn't aware that the earrings only come as one, as in I ordere... See more

Company details

  1. Jewellery shop

Written by the company

ALEYOLÉ was born in 2014 in Barcelona with the enthusiasm of designing a simple, day to day, feminine jewelry. We bet on a minimalistic approach with a touch of boldness. Following trends, we establish our own with geometric designs and collections in constant growth. The goal of ALEYOLÉ is to design small treasures for all women providing a daily dose of luxury.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Not my first order with ALEYOLE nor last

Not my first order with ALEYOLE nor the last. Love the pieces and packaging. The support response as well has been very prompt to answer my queries. My only suggestion is to find cheaper international transfer so I can get more items! Keep it up guys 🥰🙌🏻

3 November 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Deema,

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again 🥰👏

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Such a lovely team

The team are so efficient and welcoming. I had some issues with my order and the customer care team dealt with it quickly and so kindly.

3 November 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Kelly,

It is a pleasure to hear that you are so satisfied with the service you received 😄

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Brilliant customer service

My boyfriend bought me a couple of pairs of earrings for my birthday and I absolutely love them. One of the earrings had a faulty clasp and fell out the first time I wore them. Customer service handled this brilliantly and offered 50% off a replacement pair. I really appreciate the way they handled this with compassion and speed and I wouldn't hesitate to buy from Aleyole again.

3 November 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Gabrielle,

We are very happy to read your comments about us!

We work very hard to make sure our customers have a good shopping experience.

Thank you 🤗✨

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Kind and responsible

Kind and responsible. The jewelry is beautiful and high quality for the price!

2 November 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Jana,

Thank you very much for your time taken to review us!

We are very happy to know that your are happy with our products and customer service provided! 😄

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

In the detail is the beauty

beautiful jewelry, nice service and fast shipping! what more do i want? I am always enthusiastic about Aleyole. I really enjoy shopping with you, keep it up!

29 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear customer,

We are really pleased to hear that you are happy with your experience and we look forward to serving you again soon 🤗

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Really beautiful jewellery

Really beautiful jewellery - and fabulous customer service. Just be careful to stay within the EU duty limit if ordering in the UK - I think in the region of £140 - otherwise you have an unexpected extra to pay via DHL.

27 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Millie,

It is a pleasure to hear that you are so satisfied with the service you received 😄

Kind regards

ALEYOLÉ Support Team

Rated 4 out of 5 stars

Good brand

I have been a loyal customer to Aleyole for a while now - love their pieces! I did order a price and unfortunately it was faulty, however they were quick to offer help with sending me a replacement, and in this case gave me a discount code with the balance to our purchase something else. Thanks!

27 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Katie,

Many thanks for your time taken to review ALEYOLE! 🤗.

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

This was my first order on Aleyolé and…

This was my first order on Aleyolé and I’m amazed by how beautiful the jewelry I received was. Packaging was elegant and shipping was extremely fast. Everyone compliments me about my earrings! I’m definitely a returning customer.

26 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Jessica,

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It is a pleasure to hear that you are so satisfied with the service.

Have a good day 🤗

Kind regards

Rated 5 out of 5 stars

Beautiful jewellery and amazing customer service

Beautiful jewellery, excellent quality and amazing customer service. Thank you to Irene for going out of her way to help! I will definitely be purchasing from aleyole again!

25 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Ana,

It is a pleasure to hear that you are so satisfied with the service you received from Irene.

Until the next time! 🤗

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Very pleased with quality and customer service

I have been shopping at Aleyole regularly for a year now. Nothing yet has tarnished, and the stones are as bright as new. Aleyole is my first thought when I am looking for adding new jewellery pieces to my collection: quality materials, fair pricing, good discounts when on sale and most importantly - very helpful customer service. I had a problem when one earring came with missing stone and they were eager to immediately send me a new pair. Not one earring, not partial discount, but from the get-go: "No worries, we'll send a new pair". This for me means a lot, because everything is usually fine with every seller until there's a problem and then You see true face of the seller. In case of Aleyole I am confident to shop there and will be returning for more!

25 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Natalie,

we put customer experience and satisfaction as our priority, and we will continue working on it in order to offer our best! 😄

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They always make sure the customers are satisfied. A great service is always guaranteed

22 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Farah,

Thank you very much for your time taken to review us!

We are very happy to know that your are happy with the customer service provided! 😊

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, beautiful pieces. In case you need to exchange or return items, they are very helpfull and support with questions.

21 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Monika,

Many thanks for your time taken to review ALEYOLÉ!

We work very hard to achieve the best customer experience! 😊

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Great :)

Great jewellery quality and beautiful in general. The delivery is also pretty fast and the customer service is super nice!

21 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Sophie,

We are very happy to know that your are happy with our products and customer service provided! 😊

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Love everything about the brand

Love everything about the brand - quality, delivery, packaging.

20 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Arefyeva,

We are really pleased to hear that you are happy with your experience and we look forward to serving you again soon 🤗

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Customer service

Excellent customer service and assistance! Nice employees, quick response. I dealt with my problem within one day.

20 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Ellen,

We put customer experience and satisfaction as our priority, so thanks for your kind words 😊

Greetings

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Great shop

Great service, quick answers and very nice contact. Delivery is quick and beautiful packaging!
Will shop again at aleyole

20 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Sofia,

Thank you very much for your time taken to review us!

We are very happy to know that your are happy with the customer service provided! 😊

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Amazing CS

Amazing CS. VICTORIA went over and beyond to help.

Product quality is OK for some, others loose gold very quick. But Cs team is amazing

19 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Car,

It is a pleasure to hear that you are so satisfied with the service you received from Victoria 😍✨

Thanks for your kind words, and we look forward to seeing you again.

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

ALEYOLE REVIEW

ALEYOLE is one of my favorite jewellery stores, I have ordered from them multiple of times and they never fail to disappoint me, all the jewellery i have received came in perfect condition and are very beautiful and unique, they have the prettiest jewellery anyone can ask for! be sure to order from them and youll be very pleased!

19 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear FM,

We are very happy to read your comments about our products!

We work very hard to make sure our customers have a good shopping experience.

Thank you 🤗✨

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service, very helpful and quick to respond. Beautiful products

19 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Lauren,

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

Best regards

ALEYOLÉ Support Team

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