ALEYOLÉ Reviews 1,514

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

I’m sad their website is not available now. I checked it multiple times & it says “we’ll be back soon”. 😢 This has been the best gold-plated brand I’ve tried. Beautiful designs & amazing quality! The... See more

Rated 1 out of 5 stars

Don’t buy it, you will regret it!! This is a big scam and completely unprofessional behavior from the team. This is not the same Aleyole brand, there is no quality, no branding on the packaging or an... See more

Rated 5 out of 5 stars

Placed my first order and was not disappointed! The quality of the jewelry was very decent and despite having to return one pair of earrings due to some minor scratches. The customer service was very... See more

Company replied

Rated 3 out of 5 stars

Firstly, the shipping times do not lie, your package will take 2 weeks to arrive, this isn't a complaint but an observation. Secondly, I wasn't aware that the earrings only come as one, as in I ordere... See more

Company details

  1. Jewellery shop

Written by the company

ALEYOLÉ was born in 2014 in Barcelona with the enthusiasm of designing a simple, day to day, feminine jewelry. We bet on a minimalistic approach with a touch of boldness. Following trends, we establish our own with geometric designs and collections in constant growth. The goal of ALEYOLÉ is to design small treasures for all women providing a daily dose of luxury.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great service

Great service, fast and helpful support!

19 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Customer,

Thank you so much for your lovely feedback which we really appreciate.

Greetings

ALEYOLÉ Support Team

Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing, Irene has been super helpful and I absolutely love their products. Thank you!

18 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Mollie,

It is a pleasure to hear that you are so satisfied with the service you received 😍✨

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

I got earring last year for Christmas…

I got earring last year for Christmas and sadly the plating came off so they turned all grey/ I have contacted customer service and wiring no problem at the they send me a new pair.
I love those earring and get so many components how beautiful they are so was gutted but they sorted it out and got beautiful sparkling earring againx

13 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Carmina,

Thank you very much for sharing your experience with us!

We hope to see you soon :)

Wishing you the best,
ALEYOLÉ Supoport Team

Rated 5 out of 5 stars

I received the Grand Sublime Gold Hoops…

I received the Grand Sublime Gold Hoops today and they are beautiful! I am so happy and I can't wait to wear them!

12 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear S Silla,

We are glad you like them so much and we hope you enjoy them :)

Thank you for leaving a review!

Kind regards,
ALEYOLÉ Support Team

Rated 5 out of 5 stars

I ordered a pair of earrings but one of…

I ordered a pair of earrings but one of them was damaged. I contacted aleyole and they immediately sent me a new one for free.

11 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Yaaqoubi,

Many thanks for your time taken to review ALEYOLE! 🤗.

Kind regards

ALEYOLÉ Support Team

Rated 4 out of 5 stars

Nice shop + okay in case of problem

Nice shop ! I ordered a pair of earrings but one of them was damaged. I contacted aleyole and they immediately sent me a new one for free. Two days later, everything was okay : I have my new pair of really beautiful earrings !

11 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Anne,

Thank you for your comments and looking forward to hearing from you again! 😄

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Highly recommend

Very high quality of jewelry!
Great customer service, highly recommend!

11 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Iz,

Many thanks for your time taken to review ALEYOLÉ!

We work very hard to achieve the best customer experience!

Greetings,

ALEYOLÉ Support Team

Rated 5 out of 5 stars

The jewelry is beautiful

The jewelry is beautiful and goes with everything. i love the site! Even though I had a little difficulty delivering the parcel, Aleyole quickly sorted it out.

11 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Jana,

We are very happy to read your comments about our products.

Wish you enjoy the products you have chosen!

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Lovely jewellery

Love their earrings and other pieces. Very good quality. Also love the customer service, highly recommend!

11 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Agata,

Thank you very much for your time taken to review us!

We are very happy to know that your are happy with our products and customer service provided! 😊

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Good design and low price

The jewelry is affordable and my girlfriend loves it! What more to say?

10 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Bastien,

It's nice to hear that you like the jewelry and your girlfriend is happy with it 😍👏

See you next time!

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Customer service were excellent

Customer service were excellent. Very helpful and polite. Very rapid response time.

8 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Alexandra,

Thank you so much for your kind words.Great to hear that you are happy with your experience 😊✨

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Really nice jewelry and with a good…

Really nice jewelry and with a good quality! A defective piece was replaced immediately and with no extra cost.

7 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Stella,

It is a pleasure to hear that you are so satisfied with the service you received.

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Perfect as always :)

Perfect as always :)
I love the items I bought, shipping is safe & super fast, im very pleased with everything <3
Thank you all so much!!

6 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Inaki,

We put customer experience and satisfaction as our priority, so thanks for your kind words 😊

Greetings

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Satisfied customer

Delivery is quick and the items are of good quality! Very shiny and does not tarnish at all. Good for daily wear 🙂

6 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Olivettekaye,

We are happy to read what you wrote 😊

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

I love the quality of the earrings

I love the quality of the earrings, I wear them every day, shower with them and they still look like the day I bought them. The designs are cool and the shipping is fast. This is my third order but definitely not the last 😍

6 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Alexandra,

We are really pleased to hear that you are happy with your jewels! 😍

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Exchange

I had to exchange my ring for a smaller size. The proces s of exchanging was very smooth. The woman from the customer service was very friendly and polite. Overall a good experience.

5 October 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Felicia,

We are really pleased to hear that you are happy with the service received. We look forward to serving you again soon!

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Great and very helpful service.

Great and very helpful service.
Thank you so much!
Best regards Ramona

1 October 2021
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Ramona,

It is a pleasure to hear that you are so satisfied with the service you received.

Greetings

ALEYOLÉ Support Team

Rated 5 out of 5 stars

I love my new rings !

I love my new rings !! Everything perfect

1 October 2021
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Coralie,

We really appreciate you taking the time out to share your experience with us.

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

I love it

I love it. The products are lovely and the customer care even more! I had troubles with a broken earring and they were super kind and helpful sending me another one for free. ♥️

1 October 2021
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Francesca,

Great to hear that you are happy with your experience.

Kind regards

ALEYOLÉ Support Team

Rated 4 out of 5 stars

I've ordered multiple times from…

I've ordered multiple times from Aleyolé and thus far I'm very pleased with the quality of the jewellery I've received. I did have a problem with an earring from my latest order and contacted customer service about it. I can't speak more highly of their service. The communication was very friendly and my problem was solved within a few days!

30 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear S,

Thank you so much for your kind words. We are delighted that you loved your experience.

Best regards

ALEYOLÉ Support Team

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