ALEYOLÉ Reviews 1,514

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

I’m sad their website is not available now. I checked it multiple times & it says “we’ll be back soon”. 😢 This has been the best gold-plated brand I’ve tried. Beautiful designs & amazing quality! The... See more

Rated 1 out of 5 stars

Don’t buy it, you will regret it!! This is a big scam and completely unprofessional behavior from the team. This is not the same Aleyole brand, there is no quality, no branding on the packaging or an... See more

Rated 5 out of 5 stars

Placed my first order and was not disappointed! The quality of the jewelry was very decent and despite having to return one pair of earrings due to some minor scratches. The customer service was very... See more

Company replied

Rated 3 out of 5 stars

Firstly, the shipping times do not lie, your package will take 2 weeks to arrive, this isn't a complaint but an observation. Secondly, I wasn't aware that the earrings only come as one, as in I ordere... See more

Company details

  1. Jewellery shop

Written by the company

ALEYOLÉ was born in 2014 in Barcelona with the enthusiasm of designing a simple, day to day, feminine jewelry. We bet on a minimalistic approach with a touch of boldness. Following trends, we establish our own with geometric designs and collections in constant growth. The goal of ALEYOLÉ is to design small treasures for all women providing a daily dose of luxury.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Beautiful jewelry & super friendly Customer Service!

Beautiful jewelry, I love all the earrings, super fast shipping and contact with customer service is super helpful with any request and responds immediately! I will certainly order again!

30 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Kathrin,

Thanks a lot for your review! We're glad you feel this way about us ✨

Hope to see you soon at aleyole.com!

All the best,
ALEYOLÉ Support Team

Rated 5 out of 5 stars

Absolutely love the jewelry

Absolutely love the jewelry! It’s so beautiful, delicate and unique and I can’t wait to wear it. The customer service team also immediately resolved my issues with my order. Highly recommend this brand!

30 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Clau,

Thank you so much for your lovely feedback which we really appreciate.

Greetings

ALEYOLÉ Support Team

Rated 5 out of 5 stars

I recommend

Beautiful products and super quick and helpful customer service :)

30 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Marie,

Many thanks for your five stars and your feed-back.

We count ourselves lucky to have customers like you!

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

The pieces are awesome and great…

The pieces are awesome and great quality. Also the support was very kind and they helped me immediately with my problem.

30 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Nur,

Thanks a lot for this review and for taking the time for writing :)

We're glad you had a good experience with us and we hope to see you soon!

Have a lovely day,
ALEYOLÉ Support Team

Rated 5 out of 5 stars

Excellent!

The experience with aleyole was great! Very nice quality of the products, fast delivery. I had a little problem in an earring and it was very easy to comunicate with aleyole support by e-mail, solving the problem! I recomend.

29 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Renata,

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Aleyole's customer service is…excellent

Aleyole's customer service is excellent, good customer service, they go out of their way to please the customer. Very grateful for your service.

28 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Nilsa,

We are very happy to read your comments about our service!

We work very hard to make sure our customers have a good shopping experience.

Thank you 🤗✨

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

The ear rings look so pretty and easy…

The ear rings look so pretty and easy to put on. I got one defective bracelet and I sent an email asking for help. Their customer service responded really fast and solve the problem! It was a pleasant online shopping.

28 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Betty,

Thank you very much for your time taken to review us!

We are very happy to know that your are happy with our products and customer service provided! 😊

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Great customer service

Great customer service! I had a problem with one of my earrings but they sent me a new one straight away

28 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Sandra,

We are very happy to read your comments about our service! 😊

Thank you,

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Ordered several items from here

Ordered several items from here, all are gorgeous and the packaging is lovely. The customer service is unmatched, incredibly quick and efficient. When I had a small issue with one of the earrings Irene helped me out right away and exchanged them for me.

23 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Kinga,

thank you for your kind words to Irene 😀

We work very hard to make sure our customers have a good shopping experience.

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Amazing :)

Amazing fast service! Really lovely and helpful staff too - a bonus on top of the great quality long lasting jewellery. I can’t wait to order again :)

23 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Bella,

We are very happy to read your comments about our service! 😍

Thank you!

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

The earings are beautiful

The earings are beautiful! and the custom service is impressive! i had a problem with one of the earings and they were very reactive and helpful!

22 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Anna,

Many thanks for your time taken to review ALEYOLÉ!

We work very hard to achieve the best customer experience! 😊

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Very good

I've ordered 3 times from this site and have always received exactly what I expected. Beautiful jewelry, great quality and reasonable prices. I definitely recommend.

21 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Lea,

thank you very much for sharing your experience with us and your kind words.

We are at your entire disposal 🤗

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Top Notch Customer Service

I was on the hunt for good quality, gold plated sterling silver jewellery and I found it at Aleyole. The extensive variety of earrings they have available is second to none BUT what I really want to talk about is the customer service. Shortly after receiving my earrings and wearing them a couple times I noticed the little green gems had fallen out. I contacted Aleyole straight away and explained the situation and without any questions they apologised and sent out a replacement pair free of charge. Now if the earrings alone aren’t a reason to shop at Aleyole, the customer service is. I can’t wait to order more!!

20 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Ashleigh,

We are very happy to read your comments about our customer support! We work very hard to achieve the best customer experience!

We remain at your disposal 😄✨

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Great service!

I like a lot their design! But the most impressive thing is the customer service team, they are so responsive so helpful and so considerate! Special thanks to the lady called Victoria;)

18 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Michelle,

It is a pleasure to hear that you are so satisfied with the service you received from Victoria.

So thanks for your kind words and we look forward to seeing you again.

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Customer support are so helpful

Customer support were so helpful and willing to help my query! Aleyole jewellery is gorgeous I would definitely recommend

16 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Kaitlin,

Many thanks for your time taken to review ALEYOLÉ!

We are very happy to read your positive comments.

I wish you a very nice rest of the week! 😄✨

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

The best jewellery

The best jewellery. The staff is very friendly and helpful.

15 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Mia,

Many thanks for your time taken to review ALEYOLÉ!

We are very happy to read your positive comments about our company, we will keep on working hard to achieve your expectations!

Kind regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

They are very kind and reactive

They are very kind and reactive. I had some troubles with my order about sizes selected and they helped my in very steps to make me satisfied.
Great job!

Thanks

15 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Francesca,

Many thanks for your time taken to review ALEYOLÉ!

We work very hard to achieve the best customer experience!

Best regards

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Quick shipping

Quick shipping, cute packaging, wonderful product!

15 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Ioulia,

We are very happy to read your comments about our service! 😊

Thank you,

Best regards

ALEYOLÉ Support Team


Rated 5 out of 5 stars

Great products

Great products, great customer service.

14 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Zala,

Thank you very much for your time taken to review us!

We are very happy to know that your are happy with our products and customer service provided! 😊

ALEYOLÉ Support Team

Rated 5 out of 5 stars

Very nice and helpful customer service

Very nice and helpful customer service. The return process was super easy. Thank you!

14 September 2021
Unprompted review
ALEYOLÉ logo

Reply from ALEYOLÉ

Dear Ellen,

thank you very much for sharing your experience with us and your kind words 😊

ALEYOLÉ Support Team

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