Aliexpress Reviews 

I received a broken item. AliExpress and supplier of the item,refused to make any refund or provide means for me to return the broken item. The robotic process they use to handle these matters takes you through a lot, but at end just states, No Refund issued. It's terrible. The company basically cheats customers.

AliExpress falsely advertises “free returns.” In reality, you must prove with photos or videos that something is wrong with the product. Even after uploading evidence twice, my return request was rejected. The product quality was awful, and customer service was even worse—completely unhelpful. Don’t be fooled by the low prices; you’re paying for overpriced garbage. Avoid this platform if you value your time and money!

On 24th February 2025 I bought a cape from Ali Express from QINGXIANG Fur Clothing Official Store.
The cape displayed on Ali Express was beautiful and worth €54.76. The cape sent was not as described - badly styled. I sent clear pictures which provided proof that my complaint was genuine. Taking advantage from clients by taking their money for the trash that the seller sent me is both fraudulent and theft. Ali Express should investigate seriously their officials who agreed with sellers to send me only about €30 for the black cape which cost €54.76 as refund after complaining and reporting several times. I have just bought 5 coats from their shops , three of which came not as described and I was only given about €40 for one of the fur coats bought €91.35. The seller was DEAT OFFICIAL STORE. This I also reported several times. I also bought a white fur coat costing €55.64 from MAXAKG MAXAKG and reported to Ali Express but have not yet heard back from them. The fifth fur coat I bought is still in transit. Hopefully this once the coat will be genuine.
It’s a pity I cannot send photos of the coats sent to me which were not as described here. Tried to send them but only one I was allowed to submit and it did not come clear

It was my first ever order and it will be my last. They'd given me an estimated delivery time of 8 March, then I received an email that it was actually delivered on 5 March, however I had not received my parcel. I made them aware of this, via their online chat. After having to send several emails to two affiliated courier companies (Amazon Shipping and Cainiao), I found out via email from Amazon Shipping that they had delivered the parcel to the wrong address and had left it in the garden. As they included the incorrect address in the email, I actually went there to see if I could retrieve the parcel - there was nobody there and found the garden completely locked, surrounded by a high fence; it seemed unlikely that they'd tossed it over the fence! I forwarded all this information (emails, photos, a letter of how I'd followed things up etc) to AliExpress and had another 2 or 3 conversations with their staff. I was requesting a refund based on the fact that I'd not received my parcel, but the answer was always negative as, according to AliExpress, I had not produced enough evidence. So, if your parcel is delivered to someone, anyone, that's good enough for AliExpress. They have not followed up and, all companies involved only pointed to somebody else, with nobody taking responsibility. I finally managed to contact the people living at the incorrect address - they saw the parcel in their garden and, not knowing what to do, they called the local post office who advised them to put it in the mailbox as this would put it back in circulation. I have since talked to my local post office - they explained that this parcel will have to do the rounds, and they're not even sure that it will actually get to me. From what I understand, it will depend on whether they can actually associate the parcel to my address. So, it's now the 18th of March, I have no parcel and no refund. Is it worth contacting AliExpress again? I don't think so; they have shown their true colours.

I never received the order from Ali Express but they are forcing me to accept a lie that it was delivered to me. They don't have any concept of receiving complains from Buyers. Sellers are always right.
I have proof from Yodel that package was returned back to sender and sender was in UK and did receive it as well.
Please don't become a victim to this fake web portal.
Ali Baba and Ali Express are so fake. They are of no comparison to Amazon or eBay.

Everything I ordered was cancelled it's a con site they take your money and don't send your items please stay away from this awfully place,this was my first order never again.

I ordered something from Aliexpress and it never arrived shocking, I'm still waiting 10 years on for my order, I tried to contact but nothing no reply no refund absolut zero communication
as the calendar won't allow me to go Back enough I've put March 2025 but it goes way back 10 years

We are fuming and horrified at the quailty of service. i do not recommend it. this review 100% genuine.

As usual on this platform the customer get fake items. In my case headphones xiaomi p2961. Pictures and description state the original product nevertheless what you get delivered is completely crap - nothing in common with the originals. After sales service is not better... I can't understand why Xiaomi and Aliexpress accept this situation and let impostors making such immage damage...

Terrible service want to return, they are no help at all, spent quite a bit on different things won't be again

Total Scam Website!!!Wont issue a refund just send countless emails to say your refund is on the way ! Going to do a chargeback with my bank been waiting from November for a refund Avoid at all costs !!!

This website is a total scam! They take your money and they either send you defective items or wrong items and when you ask for return to get your money back their return policy is not what they stated.
They don’t issue your refund or if you get lucky you will receive a small amount of what you’ve paid. This website should be banned in the UK!

SCAM SCAM SCAM ! Here’s the deal, i ordered an item £148.61 waited 2-3 weeks and finally a parcel came, the item was not what i ordered! I bought a back packing tent and received a childs fleece blanket ! Which was dirty and smelly and had been packaged in away to replicate the package dimensions of the tent!

After 3 weeks are being promised that my money was protected i am no further forward. Ali express want me to pay £70 return fee to send the item back to them ! DO NOT EVER RETURN THE ITEM ! Their scam is, they take your money for the original order, send wrong item, get you to pay a further £70 return and claim they have not received the item and refuse refund, therefore increasing the money they have taken from you! Check all reviews on here, there has NEVER been a successful return processed to Ali express EVER! I am now going through my bank for fraud ! Take my advice and 1000’s of others DO NOT USE THIS SITE !

The worst company ever... Sent me a used item with broken packaging, which I had intended as a Christmas gift. The item did not work. When I returned the item, they claimed they had never received it, although I had a receipt as proof and they refused to refund any money. I will not be shopping with them again... It's their loss, as they will lose thousands of pounds not only from me but also from other people who I shall warn not to use them. If I could give minus stars, I would. I have never, ever experienced such incompetent and unhelpful customer service. Their marketing is very communist-like... Just awful.

Hi, my latest purchase from AliExpress was the worse purchase I made on their website. Like for many of us money are getting very tied in last 9 years and we turn to places we can buy cheaper products even we know it will show in the quality and will not last. I understand that part. This time I purchased Xioami. First my mistake was that I tough that I am buying XIAOMI product. They just switch the letters in the name which is very easy to over look. Their parameters are different first in the size which should be 11” and their pics show screen without the thick boarder but your actual screen size is 10 &1/2”. Tablet is showing in settings Ram 16GB and Rom 1024GB. Very slow charging and battery power is used in few hours. Most important is that when you are using it it’s cutting out and searching for connection all the time. I contacted the seller and they offered refund of $27. Original cost $98.65 US plus taxes and I could keep Tablet. I refused and after while AliExpress took over from seller and they gave me options to choose from 1-keep it and get $27 refund or 2-ship it back and seller pay for shipping with full refund. I choose the second option. Then they send me address in China where to ship it but they are completely ignoring my requests for shipping label and repeatedly offering 27 now Euros in refund for DISCOUNTED Tablet. I will never purchase anything else from them and recommend to everybody to do the same. Their products are very bad quality and on the top you can believe their product description. Today is Feb 12 and I would like to add more to my review. Seller is Global 3C and they till today didn’t supply the return label and also don’t let me write my review for the Tablet on their side. This is why you don’t get reviews from unhappy customers. Also AliExpress customer service is not willing to solve this issue an tomorrow is the last day for my complain (returning) and they will close my complain without solving it. Just be very careful if you decide to give then your business.

They sold me a laptop with fake specs.
They advertised it as core i9 and it was actually a vvv slow Celeron processor.
The fraudulent company refused to do anything about it. Never buy from this third class , bogus company. Temu and Shein are much better than aliexpress

Horrible just horrible

Terrible buying experience!!! AliExpress/ Corui Flagship Shop
Ordered 70 days ago , item never arrived!!!
Did ask for full refund , promised to refund within 3 days, after 5 email reminder.
Still waiting for refund !!
Customer service is non existent , terrible!
Avoid buying from AliExpress/Corui Flagship Shop
Now I am waiting for the standard AliExpress replay ( Computerized replay ,what a joke! )

Invoice Number : Order No. 8196410534887215

This company is by far the WORST company I have ever dealt with. They send out goods not as described then they eventually agree to a full refund and give a date that if will be paid but then fail to keep those promises. They don’t refund .
If you post on trustpilot they reply quickly with platitudes about not wanting their customers to experience this type of service but do nothing about it.
They ask you to provide more details, then just refer you back to customer service where the whole cycle starts again.
Customer service operatives are not authorised to do anything, they merely recite company policy then eventually refer it to the higher team.
The higher team hides behind generic emails responses which is exactly the same every time… they don’t even use your name so it’s definitely generic, just hit the button to decline and there is no way to reply to these emails do you have your start the whole process again.
So lesson learned, please learn from my mistake and don’t give this company any of your hard earned cash, a bargain is not a bargain when the pictures are fake, the sizing us wildly inaccurate and they don’t refund. Also take heed from other customers on here who have never got the refund when returning goods.
This company is the definition of “buyer beware “.
I predict the reply they are going to leave will probably start with “not what we want our customers to experience etc etc” but this is exactly the experience of this customer and they are more than happy to keep this cycle going without doing what they agreed.
So bad they are laughable, but don’t let the joke be on you. Don’t deal with them.

So shit company, they do not refund you. Need to take legal actions