Aligner32 logo
Visit website

Aligner32 Reviews 785

•
TrustScore 4.5 out of 5

4.5

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, patience, and helpfulness during video consultations, making the impression process easy and stress-free. Many people highlight the excellent customer service, noting quick responses and clear communication, which contributes to a smooth overall experience. Consumers also appreciate the user-friendly process and the ease of getting started with the service. However, some customers expressed dissatisfaction with the product delivery timeline, mentioning significant delays in receiving aligners and a lack of communication regarding these delays. A few people also reported issues with aligner fit and difficulties with customer service after signing up, including unanswered inquiries and problems reaching management.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy,... See more

Service

People report positive experiences with service, often highlighting helpful communication and easy processes.... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five stars for the Aligner32 video consultation! I was a bit nervous about doing my own impressions at home, but the live coaching made it a breeze. My specialist was professional, very patient, and w... See more

Rated 5 out of 5 stars

I had an online meeting with Abby Mo to assist me in getting my impressions perfect. He was very informative and helpful. We even laughed a little :) So far aligner32 has been great, looking forward t... See more

Rated 5 out of 5 stars

The impressions process for my teeth aligners was quick and easy. The instructions were clear, and everything I needed was included in the kit. The company made the whole experience simple and stress... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

785 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Help through Video

I was getting very frustrated with the process of making impressions and having them rejected. The video call was definitely the way to go. Abby was very helpful! Hopefully now I'll get my retainer to keep my smile the way it is. Thank you!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Good!

Chat feature on the website was helpful in choosing the right plan for me. Guided impression call made the process very simple!

14 January 2026
Unprompted review
Rated 3 out of 5 stars

Updated Review!

1/20/26- Updating my review. Last week, I was contacted by the company to schedule to do a scan at a local Orthodontic clinic, rather than going through the entire impressions process again. They scheduled the appointment for me and also have refunded me the cost of the scan. I am told that once they receive the scan, there will be no delay in processing my order further. Due to the customer service that I received over the last week, I am adding a couple stars to my review.

-------Initially all was great! They sent out smaller trays for my impressions, helped with an online zoom appointment, etc.. now at almost two months, all I get in response to my emails is to be patient. No aligners, no updates until this morning. I decided to chat on their website... was told that they never received the impressions that UPS shows delivery for 4 1/2 weeks ago. All this time, and I never received this information! All seems like a scam! I left a message, so we'll see if I get a call back from customer service!

12 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look