Absolutely top notch customer service. Incredibly fast reply. Offer the best prices for Xiaomi with UK stock. The shipping company were a little rough with the package 📦 Unfortunately Aligo wen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely fantastic! I placed my order of Xiaomi cleaning robot on Sunday evening and got the product on Tuesday afternoon. Quick, hassle free purchase. The product is original, comes with the Europe... See more
At first, I had my doubts about the authenticity of reviews here. I sent the owner/sales agent a Whatsapp message - got a quick response. In the end, I received excellent customer service, perhaps bet... See more
Company replied
ordered a hoover over Xmas unfortunately due to covid and brexit there was issues with shipping. Seller refunded me in January as couldn't complete the order. Offered alternatives. And communicates... See more
Company details
Information provided by various external sources
We are UK distributor of Xiaomi Ecosystem, Youpin and Intelligent appliances.
Contact info
United Kingdom
- aligo.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoddy treatment
When my order was confirmed on 18/11/20 the email stated that I would receive my goods in three business days and an email would be sent to me at dispatch. It also stated that I would receive a free protective case for my watch. I didn’t receive a notification of dispatch and after three days I messaged the supplier who replied that the watch was about to be dispatched by UPS which would be speedy. The watch arrived on 26/11/20 in a damaged Amazon box with no protective case. At least I have the watch.
Did not arrive in the allotted 2/3…
Did not arrive in the allotted 2/3 days. Also, website prides itself on stating UK stock but item arrived without a UK plug and no adapter, cannot use until I purchase an EU to UK adapter. No mention of this on the website. Will say that the price was good (if a genuine EU version, unable to verify due to the plug at present).
Absolutely fantastic
Absolutely fantastic! I placed my order of Xiaomi cleaning robot on Sunday evening and got the product on Tuesday afternoon. Quick, hassle free purchase. The product is original, comes with the European plug and all original packaging. You should definitely consider Aligo if you, just like me, are tired of buying things online and waiting for weeks for them to arrive. 5 STARS
Good product
order placed on 5.10, its take a little bit time to arrive but is worth waiting. Friendly customer service, try resolve all issues and help with problem. Waiting for next shopping with them😉
Don't shop on this website
Don't shop on this website. Nobody will reply no matter how many times you email or try to chat which pushes to someone's WhatsApp number. Even if you call no one answers. Don't shop on this site. My item went faulty and needed to return the item.
I ordered an item 7 days ago and it was…
I ordered an item 7 days ago and it was supposed to be shipped in 2-3 days and I still have not received communication with the update of my order

Reply from Aligo.uk
Fast and Customer friendly service
Parcel arrived very fast 2 working days, also they sent UK adapter as promised. Friendly and good service. I can recommend.
They offer you goods they clearly don't…
They offer you goods they clearly don't have take your money then blatantly ignore every message you send regard the none delivery of your goods.
Shocking service, not worth even looking at.
I can't fault how helpful the people at…
I can't fault how helpful the people at Aligo are.
However, sending products with the wrong type of plug really puts me off.
They did offer and send an adapter of sorts, but the real issue was that the product (light) has an LED driver built into it and a nifty modular plug fitting that can be changed to other international types. The light came with the EU version despite being purchased from a UK address.
They have tried very hard to resolve but I now have a tangle of white plastic at the end of the cable!
Very happy with my purchase
Very happy with my purchase. It did arrive a little late and I had to chase up it's whereabouts
I have bought hand held car washer that was very good quality and I am very please with that the delivery is few day late
I have bought
Appalling communication
I bought an item from this company via Amazon and really wish I hadn't. They replied to one email only, and only after I contacted them to find out if they had dispatched because it was already late. I wrote half a dozen subsequent emails, none of which were answered. Having read negative reviews elsewhere, I asked for a refund and for the item to be cancelled. Again, no reply and a delivery attempt was made today. Communication is appalling and doesn't exactly instil confidence in them. Update: Refund received after a few days, but I have spent lots of time dealing with Amazon and UPS to try to resolve this.
All sorted in the end
Product returned as it wasnt suitable. After a slight delay in communication they gave me a refund and in the end were quite helpful. Probably will buy from them again.
Excellent experience
I bought a portable projector, the shipment was very fast and the item came as described and well packed. I didn’t have any problems. I recommend.
Amazing product 👌 was perfect for the…
Amazing product 👌 was perfect for the needs I wanted it for if your reading this look no further as you have found the one.
The service is really poor
I bought Xiaomi M365 Electric Scooter 25km/h & 30km Range - Black × 1 and ask for refund and great service response with in few hours and got my refund back on time.
Do you recommend.
I ordered xiaomi vacuum cleaner during…
I ordered xiaomi vacuum cleaner during lockdown period. Delivered within 4 days. My wife is happy with purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







