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Rated 5 out of 5 stars

Absolutely top notch customer service. Incredibly fast reply. Offer the best prices for Xiaomi with UK stock. The shipping company were a little rough with the package 📦 Unfortunately Aligo wen... See more

Rated 5 out of 5 stars

Absolutely fantastic! I placed my order of Xiaomi cleaning robot on Sunday evening and got the product on Tuesday afternoon. Quick, hassle free purchase. The product is original, comes with the Europe... See more

Rated 5 out of 5 stars

At first, I had my doubts about the authenticity of reviews here. I sent the owner/sales agent a Whatsapp message - got a quick response. In the end, I received excellent customer service, perhaps bet... See more

Company replied

Rated 5 out of 5 stars

ordered a hoover over Xmas unfortunately due to covid and brexit there was issues with shipping. Seller refunded me in January as couldn't complete the order. Offered alternatives. And communicates... See more

Company details

  1. Electronics store

Information provided by various external sources

We are UK distributor of Xiaomi Ecosystem, Youpin and Intelligent appliances.


Contact info

3.0

Average

TrustScore 3 out of 5

217 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Shoddy treatment

When my order was confirmed on 18/11/20 the email stated that I would receive my goods in three business days and an email would be sent to me at dispatch. It also stated that I would receive a free protective case for my watch. I didn’t receive a notification of dispatch and after three days I messaged the supplier who replied that the watch was about to be dispatched by UPS which would be speedy. The watch arrived on 26/11/20 in a damaged Amazon box with no protective case. At least I have the watch.

29 November 2020
Rated 1 out of 5 stars

Did not arrive in the allotted 2/3…

Did not arrive in the allotted 2/3 days. Also, website prides itself on stating UK stock but item arrived without a UK plug and no adapter, cannot use until I purchase an EU to UK adapter. No mention of this on the website. Will say that the price was good (if a genuine EU version, unable to verify due to the plug at present).

24 November 2020
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! I placed my order of Xiaomi cleaning robot on Sunday evening and got the product on Tuesday afternoon. Quick, hassle free purchase. The product is original, comes with the European plug and all original packaging. You should definitely consider Aligo if you, just like me, are tired of buying things online and waiting for weeks for them to arrive. 5 STARS

28 October 2020
Rated 5 out of 5 stars

Good product

order placed on 5.10, its take a little bit time to arrive but is worth waiting. Friendly customer service, try resolve all issues and help with problem. Waiting for next shopping with them😉

20 October 2020
Rated 1 out of 5 stars

Don't shop on this website

Don't shop on this website. Nobody will reply no matter how many times you email or try to chat which pushes to someone's WhatsApp number. Even if you call no one answers. Don't shop on this site. My item went faulty and needed to return the item.

19 October 2020
Rated 1 out of 5 stars

I ordered an item 7 days ago and it was…

I ordered an item 7 days ago and it was supposed to be shipped in 2-3 days and I still have not received communication with the update of my order

16 October 2020
Aligo.uk logo

Reply from Aligo.uk

Dear Denzil,

An email was sent the day after your purchase of Yeelight lightstrip extension, confirming that your order was cancelled and fully refunded due to out of stock temporarily.

Apologise sincerely,
Aligo

Rated 3 out of 5 stars

I can't fault how helpful the people at…

I can't fault how helpful the people at Aligo are.
However, sending products with the wrong type of plug really puts me off.
They did offer and send an adapter of sorts, but the real issue was that the product (light) has an LED driver built into it and a nifty modular plug fitting that can be changed to other international types. The light came with the EU version despite being purchased from a UK address.
They have tried very hard to resolve but I now have a tangle of white plastic at the end of the cable!

2 October 2020
Unprompted review
Rated 1 out of 5 stars

Appalling communication

I bought an item from this company via Amazon and really wish I hadn't. They replied to one email only, and only after I contacted them to find out if they had dispatched because it was already late. I wrote half a dozen subsequent emails, none of which were answered. Having read negative reviews elsewhere, I asked for a refund and for the item to be cancelled. Again, no reply and a delivery attempt was made today. Communication is appalling and doesn't exactly instil confidence in them. Update: Refund received after a few days, but I have spent lots of time dealing with Amazon and UPS to try to resolve this.

3 September 2020
Rated 4 out of 5 stars

All sorted in the end

Product returned as it wasnt suitable. After a slight delay in communication they gave me a refund and in the end were quite helpful. Probably will buy from them again.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I bought a portable projector, the shipment was very fast and the item came as described and well packed. I didn’t have any problems. I recommend.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

The service is really poor

I bought Xiaomi M365 Electric Scooter 25km/h & 30km Range - Black × 1 and ask for refund and great service response with in few hours and got my refund back on time.
Do you recommend.

27 August 2020
Unprompted review

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