Alila Collection Reviews 105

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I ordered expensive abayas from Aaliyah Collection, and all were of poor quality. I returned them within the 14-day refund window, and my tracking confirms they were delivered. However, the company ha... See more

Rated 1 out of 5 stars

I’m referring to https aaliyacollections Honestly, the quality of their abayas and style were very nice. But their returns policy and customer service is so terrible that I wouldn’t use them again... See more

Rated 1 out of 5 stars

Review for Aaliya Collections HORRENDOUS CUSTOMER SERVICE DO NOT ORDER!!!!!! Ordered an abayah which was the wrong size & wanted to return within 14 days as per outlined on website. They tried to tel... See more

Rated 5 out of 5 stars

I absolutely loved my outfit !! The price was amazing and the quality of the clothes was beyond my expectations . The quality , feel and look of the overall kameez I ordered was OUTSTANDING... See more

Company details

  1. Clothing Shop
  2. Ladies' clothes shop

Information provided by various external sources

Alila Collection offers stylish yet modest clothing. Browse our luxurious collection.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

105 reviews

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Rated 5 out of 5 stars

I absolutely loved my outfit !

I absolutely loved my outfit !! The price was amazing and the quality of the clothes was beyond my expectations . The quality , feel and look of the overall kameez I ordered was OUTSTANDING !! .

The delivery time was spot on as and my item was delivered so quickly in perfect condition .

I would highly recommend Alilacollection to my friends and family.

I will most definitely be ordering from here again .

Thank you sooo much xxx

Mia-Zeba Anwar xx

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Beautiful Dress

I have received my dress earlier than expected. Material is very comfy and luxurious. Very pleased by the overall customer service and the product. Will buy again soon.
Please add more dresses and abaya designs.
Thanks!

18 September 2020
Unprompted review
Rated 1 out of 5 stars

Poor items and poor company

Ordered the nude abaya, arrived faulty and see through. Belt was damaged. Customer service refused to pay return postage even though the item was faulty and also refused to refund the initial postage meaning I would have paid £7 just for the pleasure of dealing with this company. Then they lied and said there was deodorant on the garment. Even if there was the item was faulty and should not have been re sold any way.
PayPal refunded my postage back on the exception as they stated the company should have paid as the item was faulty. Had to go through PayPal for a full refund. Avoid at all costs !

11 September 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hi Alexandra,

I have explained the situation but happy to reiterate the case.

You were not happy with the material therefore wanted to return your item. We accepted immediately and were more than happy to accept your return. We also offered to ship another belt out to you (Free of charge) You declines and were then upset that you had to pay for the return shipping, which is stated on our Policy which you acknowledged but still did not want to pay.

Therefore you escalated to PayPal, and PayPal agreed with us that you should pay the return fee. When receiving the item, we were happy to resolve the case and refund however, it was clear that the item had Body Odour on it and could not be resold - PayPal also agreed with this.

We can not refund items that have been worn, I hope you can understand.

As a company, we thrive on delivering outstanding customer service and products and went out of our way to help resolve the issue.

Many Thanks
Team Alila

Rated 5 out of 5 stars

Such a great shopping experience

Hi , had a great experience shopping with you. Very helpful and offered assistance in helping to chose an outfit that will fit my very odd shaped body since having baby no.3. You were quick to respond to my questions and provided clear answers. The outfor I brought was quality and very sensible priced. I will definitely be shopping with you again, I just need more party events to happen so I can buy some of your luxury collection xxx

8 September 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased with my order

Very pleased with my order. It came earlier than expected and the abaya was amazing!

5 September 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Sara

Thank you so much for your feedback!

I'm so glad you're happy with your abaya.

Thank you for taking the time out to leave us a review.

Many thanks
Team Alila

Rated 5 out of 5 stars

Brilliant service

Brilliant service, gorgeous outfit, really happy!

1 September 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Repa

Thank you so much for your feedback!

We are so happy you're pleased with your outfit and service provided!

Hope to see you soon.

Many thanks
Team Alila

Rated 5 out of 5 stars

The Dina

The Dina is such a beautiful outfit, absolutely love it. The embroidery and material is high quality and definitely worth the price. Will be ordering from Alila Collection again in the future.

26 August 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey

Thank you so much for your feedback. We are so happy you are pleased with the Dina you ordered. It's one of our best sellers so thank you!

Hope to see you soon!

Much appreciated
Team Alila

Rated 5 out of 5 stars

Would definitely recommend friends and…

Would definitely recommend friends and family to buy from Alila Collection, you pay for the quality. Would be purchasing more from Alila,in the near future.

20 August 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hi Misbah,

Thank you so much for your lovely review!

We are so glad you’re happy with your purchases.

We hope to see you soon!
Team Alila

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality, delivery and service

18 August 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Halima

Thank you so much for your feedback! We are so glad you are happy with the quality of your product!

Much appreciated
Team Alila

Rated 5 out of 5 stars

I can’t recommend this business enough

I can’t recommend this business enough! From the quality to the customer service and delivery! Everything was 10/10!!

16 August 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Nadrish,

Thank you so much for your feedback!

We really appreciate your custom and glad you were happy with the service you received.

Much appreciated
Team Alila

Rated 5 out of 5 stars

Quality service, quality pieces!

I can only rave about my purchase from Alila in a positive way! Humbly priced beautiful garments - online suit buying has never been this easy. From browsing the website, to picking an outfit to querying and receiving, the whole experience has been outstanding, and I can not recommend this business highly enough. Very attentive to all my questions, and extremely helpful. Making me want to make my next purchase sooner. My garment in particular is exceptionally stunning and I cannot believe it is as affordable as it is. I highly recommend this company to anyone looking to buy asian clothing online, it has never been this easy and interactive. Fabulous service, stunningly beautiful, very affordable, quality product.

(I would love to see costume jewellery as part of their collections because this will not only complete the outfit, but it will make it so much more easier for anyone looking for the complete package of suit shopping, saving them time and effort to then go out and find matching jewellery pieces. This option under one house will be the perfect addition to this fabulous small business!)
(I purchased the Ruya from their Luxury Formal Collection)
Ameera, Berkshire.

15 August 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Ruhi,

Thank you so much for your feedback, it means a lot to us!

We are definitely looking into jewellery and hope to have some beautiful pieces live on our website soon!

Thank you again and hope to see you soon!

Team Alila

Rated 5 out of 5 stars

Thank you so much for my beautiful…

Thank you so much for my beautiful abayah. I absolutely love it and it’s really comfortable. Love the material and the style.

10 August 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Tahirah

Thank you so much for your feedback!

We are so happy you loved your abaya!

Hope to see you soon

Team Alila

Rated 5 out of 5 stars

Excellent service

Lovely collection of casual & formal wear. Fabric And deatil of design is too perfection. Delivery on time as expected. Great service. Will definitely be ordering again.

28 July 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hi Zanib

Thank you so much for your review, it means a lot to us.

We’re so glad you’re happy!

Hope to see you soon!

Thanks
Team Alila

Rated 4 out of 5 stars

Great clothing options, but...

Only thing I would say is I would have liked to have known before purchasing an item that was showing the last one remaining, that more would be available, in the preferred size.

As I ordered due to it being shown and promoted as the last one left, but the very next day it was available in a variety of sizes.

Aside from this, the quality of items I have purchased have been amazing! And love the fact that new and different items are available regularly.

22 July 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Anjumin

I hope you’re well - thank you so much for your feedback.

I’ve just checked this for you, the reason as to why the Dinas came back in stock in a variety of sizes the following day was due to the popularity and us allowing customers to pre order (4-6 week waiting time)

At the time of your order, this was the only size left in stock and ready to dispatch as per our website.

We really appreciate your custom and feedback. In future please do not hesitate to contact us as this is something we could have maybe helped with and advised at the time.

I hope this helps.

Much appreciated and thank you for your honest review.
Team Alila

Rated 5 out of 5 stars

Really pretty suit!!

Great service. Prompt delivery and the suit was so pretty and stitched really well. Really happy with my purchase, would definitely recommend.

16 July 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Sonum

I hope you’re well.

Thank you so much for leaving us a review - we’re so glad you’re happy with your purchase!

We hope to see you soon!

Team Alila

Rated 5 out of 5 stars

nice blazer

nice blazer and true to picture. great price

11 July 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hey Thaira

We hope you’re well.

Thank you for leaving us a review :)

We hope to see you soon
Team Alila

Rated 1 out of 5 stars

I ordered a small and it fitted someone…

I ordered a small and it fitted someone that’s a size large was very disappointed

11 July 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hi Anisa

We are sorry to hear you weren’t happy with your purchase. The Salwar Kameez you ordered was a relaxed fit as per the photos on our website.

However if you were not happy with the sizing you could have returned the item and we would have been more than happy to refund you.

In future, if you have any issues or questions please do not hesitate to contact us as we are always happy to help.

Hope to see you soon.

Team Alila

Rated 5 out of 5 stars

Very good service

5 July 2020
Unprompted review
Alila Collection logo

Reply from Alila Collection

Hi Shahnaz

Thank you so much for your kind words - much appreciated!

Hope to see you soon

Team Alila

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