Excellent Service...Amy was very helpful. The item I ordered was not readily available, but an alternative item was suggested and sent promptly. Thank you...
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My partner had been knocked off his motorcycle and was struggling at home to sleep etc with his injuries This happened prior to the Easter weekend. Spoke to Colin and explained and he agreed to open... See more
Company replied
Was looking for a hoist for temporary hire for my severely disabled brother who was visiting Blackpool for a short break. Really struggled to find a company in the Blackpool area but came upon Aline... See more
Company replied
The order process was simple. The delivery took a little longer than expected. The delivery company stated that they could not deliver and left it at the local post office. No problem really but I... See more
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Company details
- #33 of 36 best companies in Disability equipment supplier
- #8 of 8 best companies in Disability Services & Support Organisation
- #4 of 4 best companies in Lift Service
- #66 of 71 best companies in Mobility equipment supplier
- #21 of 27 best companies in Repair Service
- #2 of 2 best companies in Wheelchair rental service
Written by the company
Aline Mobility’ covers the North West of England, and Nationally through our Website. Large Showroom and office at - 62 Victoria Rd, Widnes, Cheshire, WA8 7RA with an extensive range and 5 useable demo lifts including a Vertical –through floor lift demonstration model. We have numerous council contracts, and are Council Approved suppliers and Installers. We are also NHS Approved and are an ‘Approved NHS Prescription Provider’. We have our showroom in Widnes to view our extensive range, we can carry out Free home demonstrations or delivery of our products for those who cannot visit our showrooms also. As well as providing the mobility products, we have teams of engineers to provide 24 hr emergency back-up for our stairlift, vertical/platform lifts and hoist products. We also offer call-outs to mobility products during normal working hours. We have a fully stocked and equipped workshop for all mobility repairs, servicing and reconditioning, so you are rest assured that if you buy any product from 'Aline Mobility' we are here with back up. Advice always available from our friendly experienced team. Services ‘Aline Mobility’ is a well established and highly reputed Mobility/Disability Company covering the North West of England, and nationally through our website orders. ‘Aline Mobility’ offers a full range of services to private customers as well as Council, NHS Organisations, Schools and Hospitals, Charities including Hospices, and Commercial Clients and other Disability/Mobility Organisations. Over 25 year trading history - Established 1999. We offer Sales, Service, Installation, Hire, Repairs, of all Mobility and Disability products* including Disabled Lifting Equipment: Stairlifts, Ceiling hoists, Mobile hoists, DDA Access lifts, Platform and Vertical - through floor - Lifts, as well as the full range and stocking of mobility/disability living aids, walking aids, mobility scooters, wheelchairs, incontinence products, parts and accessories to name but a few. *Installation of stairlifts can be carried out 24 - 48 hours if required Urgently* * Please note: Not all products can be hired due to hygiene reasons – please contact us to check if we hire the equipment required. Free Home Demonstrations, and Free Surveys Available throughout the North West. Highly regarded and recommended due to our High Quality and High Service Standards.
Contact info
62 Victoria Rd , WA8 &RA, Widnes, United Kingdom
- 0151 423 3738
- sales@alinemobility.co.uk office@alinemobility.co.uk
- alinemobility.co.uk
4.4
Excellent
49 reviews
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My partner had been knocked off his…
My partner had been knocked off his motorcycle and was struggling at home to sleep etc with his injuries
This happened prior to the Easter weekend. Spoke to Colin and explained and he agreed to open up for us on Good Friday, and provided us with a rise recline chair, electric bed and other mobility equipment. Aline were a lifeline to us and even delivered the equipment later that day.
They will go the extra mile and really do care. Have no trouble recommending them or using again if needed.
29 March 2024
Unprompted review
Reply from Alinemobility
Thankyou for taking time to review. We really appreciate the kind and honest review you have given. We are always more than happy to help where ever and whenever we can, and really appreciated that Aline was your first point of call for the help and products your partner unfortunately needed at the time due to an accident through no fault of his own. We do hope he is making a speedy recovery. Please pass on our best wishes and kind regards. Thanks again, Heather
Professional and friendly all around
Recently dealt with this company alongside my elderly grandparents for them to have a stairlift installed. What an amazing experience from start to finish. The ladies I spoke to on the phone were really helpful and had a good knowledge of what my grandparents would need, they booked a free survey in at a time best suitable for us. The guy who come to measure the stairs was on time and really chatty while still getting the job done.
Within 48 hours, we had been sent 2 quotes for both a new or a refurbished lift. I was shocked that there was no constant harassing to go ahead with anything, the ball was left completely in our court.
The stairlift was fitted by a lovely young engineer who kept everything clean and tidy and left us with everything we needed to safely use the stairlift along with an out of hours number and the office number in case we have any problems.
This company put us all at ease with their professionalism and product knowledge and made entering the next stage of life that bit easier to face for my grandparents.
19 July 2024
Unprompted review
Reply from Alinemobility
Hello and thanks for leaving a lovely and kind review. Really appreciate your kind words and were so glad we were here for you for your grandparents. I'll let the staff whom were involved know about their good work. Thanks again. All the best.
Beware returns policy
Ordered a bath stool which was unsuitable for my wife. She sat on it fully clothed to try out and all the protective foam is still as delivered. Phoned the company and was told I would need to return it in original box. Not a problem.
Onto their website to see how to return, but no Returns instructions available. Phoned them again and was told this time that they would not accept a return "for hygiene reasons - there may have been skin to product contact".
The item did not come in a plastic/cellophane bag so who knows what other skin to item contact has occurred before us, receiving it?!
- Mixed messages from the company regarding return/can't return.
- Item unbagged, only foam protection on metal legs.
- Watch out for the "small print".
- Ridiculous policy regarding what cannot be returned as nearly everything they sell can be categorised under the "hygiene" category.
- Buyer beware!
7 July 2023
Unprompted review
Reply from Alinemobility
Hello, Im sorry you felt let down by our service. Unfortunately any hygiene products ordered, thats bathing products, toileting products, urinals, commodes, etc (which is a very small amount of the majority of our products), these hygiene products cannot be returned, as due to hygiene reasons. Yourself and other customers would not want us to supply them with for example, a commode or a bathseat if another customer had received this previously and returned it. This return policy is similar to high street stores that sell underwear also, were they have a no return policy on underwear. We have terms and conditions on our receipts within our stores at time of purchase, and also return details on our website.
No communication
Ordered an item which was listed as in stock but they emailed me informing me it was out of stock. I've emailed them 3 times telling them to cancel the order as I'm not prepared to wait for them to get it in stock, it's been a week with no response. I'm about to open a PayPal case against them
18 April 2023
Unprompted review
Reply from Alinemobility
Hello, I'm sorry you felt the need to put your review, and I sincerely apologise if you feel you were hard done by, but I dont feel there was the need to put such a bad review. We emailed advising the item was out of stock and asked how you would like to proceed, unfortunately due to various reasons we were short staffed after the email was sent, so there was a short delay in replying, but we did cancel the order and fully refund you no problem with no quibble without the need for you opening a paypal case.
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