Banner for Alivemoment

Alivemoment Reviews 

5,711
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its ability to bring old memories to life, highlighting the high quality of restored and colored photos. Many consumers appreciate the intuitive dashboard and the ease of navigation, making the user experience very positive and efficient. The rendering speed and output quality are consistently mentioned as amazing, with people finding the results incredible for enhancing old photographs. However, some people were dissatisfied with issues related to payment and subscriptions, reporting unexpected charges and difficulties canceling their accounts. There were also occasional concerns about the product's accuracy, with some converted images or facial features appearing unrealistic or not matching the original subject.

What people talk about most

Product

Reviewers mention positive feedback about the product, praising its ability to bring photo memories to life... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as simple,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the amazing output quality and... See more

Payment

People report negative experiences with payment, citing incorrect charges and difficulty managing... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied

Rated 4 out of 5 stars

I very much enjoyed using this app. Only gave it four stars because every so often the image that was converted into a video it was unrealistic.

Company replied

Rated 4 out of 5 stars

Taking such a cold and impersonal tintype of my great grandmother & 2nd great (which was standard procedure at the time!) and warm it up with a sweet kiss.

Company replied

Rated 5 out of 5 stars

Honestly, AliveMoment has one of the cleanest layouts I've seen recently. Signed up using my Gmail in just a few seconds and explored the entire dashboard. I really liked how they have categorized eve... See more

Company replied


Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,711)

5,660 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The first 5 photos were great

The first 5 photos were great. Then they started taking my money but not giving me credits/coins to make more. I sent off several emails asking what was going on, they never replied, its been over a week now....

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Wallis,

Thank you for your feedback. We’re glad to hear that you were happy with the first photos you created, but we’re very sorry to hear about the issues you experienced with credits and support communication.

This is not the experience we want for our users. Please contact us via https://alivemoment.com/contact with your account details so we can investigate the missing credits and review your case.

Kind regards,
Amelie 💚

Rated 4 out of 5 stars

Picture in motion

Have only done three so far. On looks really good, one looks ok and one doesn't look like the people in the picture.

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Tom,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

Bring youth back to life!

A wonderful pic from a cruise in the mid 80's - now looks even more beautiful!

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Ronald,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

Great job

Great job, excellent color

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Michael,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

I absolutely love this app

I absolutely love this app, my pics bring back good memories. I truly recommend it to everyone.

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Mary,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

Absolutely remarkable!

The degree to which the AI is able to extrapolate upon existing still images, even to the extent of embellishing upon cartoonish artwork by creating animation and additional artwork that remains consistent to the style and aesthetic of the images. How the AI is able to generate living moments with incredible fluidity and accuracy is beyond my comprehension, but I'm hardly inclined to look a gift horse in the mouth.

7 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jesse,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 4 out of 5 stars

Loving the photo of my Mum

Loving the photo of my Mum, it had faded, but now looks as if it was taken yesterday, not over 50 years ago.

7 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Malfor,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 1 out of 5 stars

Absolutely disgusted by alivemovement.

Absolutely disgusted by alivemovement.
I was charged twice for my subscription, and cannot get my money back.
Only one of the 20 photos I submitted was touched up, with all the others being too small, the wrong format, not clear enough, or just rejected without a reason.
I have written to them as that is the only way to contact them, but have not had any reply at all.
A complete rip off company. Please steer clear of them.
Alivemovement, if you read this, PLEASE GET ON CONTACT WITH ME, GIVE ME ONE OF MY SUBSCRIPTIONS BACK, AND DO WHAT YOU SAID YOU COULD DO!

3 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Neil,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret the issues you encountered with image processing, billing, and the lack of response to your support requests. We would like to review your case in detail and investigate the charges and service issues you described.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 4 out of 5 stars

Family

I used a picture of my mother and father holding me when I was a few months old. It was a long long time ago and the picture was kind of deteriorated. It turned out fabulous!

6 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Ruth,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

i love this app veyr very good…

i love this app veyr very good muahhhhhhhhh im in love with it

6 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

This one was so fun seeing my great…

This one was so fun seeing my great great grandmother and her son's dancing brought me great joy!!!

5 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Tiffany,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

YOU HAVE TO SEE IT TO BELIEVE IT

Quite amazing how the generated movie looks absolutely real as if it actually happened 😳

5 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Raymond,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look