Alkareemlondon Reviews 124

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like abayas and hijabs feel premium, last a long time, and often exceed expectations. Many people appreciate the unique and beautiful designs, with several mentioning that the items are well-made and comfortable. The ordering process is generally smooth, and customers frequently highlight the quick shipping and delivery services. However, some customers experienced issues with customer service, citing slow responses, unaddressed emails, and a lack of resolution for problems like missing items or incorrect product descriptions. A few people also noted receiving products with defects, such as missing beads or faulty stitching, and expressed dissatisfaction with the company's return or exchange policies.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the beautiful designs,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent fabric, comfortable... See more

Order

Consumers generally report positive experiences with their orders, often praising the good quality of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the service as 10/10, kind,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more

Rated 5 out of 5 stars

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... See more

Rated 5 out of 5 stars

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Defin... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best place

I've ordered 3 times their abaya quality is the best. With my one order I had some issue and I contacted customer service they solved it within a day,sent me replacement next day.
Really good service

12 June 2025
Unprompted review
Rated 5 out of 5 stars

This website is my go to site for…

This website is my go to site for getting abayas from casual to special occasions like Eid, weddings and parties.
The work in abayas are hand-crafted and good in material. I got a big compliments of madinah, jannat and reversible abayas from my friends and relatives. Much recommended

27 November 2025
Unprompted review
Rated 5 out of 5 stars

received my jersey liquid hijabs today

received my jersey liquid hijabs today, impressed with the quality , in sha allah will be ordering again soon, may Allah put barakah in your business ameen xx

18 November 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your beautiful message. We’re so glad you’re pleased with the quality of the jersey liquid hijabs. In sha Allah, we look forward to serving you again. May Allah bless you and put abundant barakah in your life as well. Ameen xx

Rated 5 out of 5 stars

The quality of the liquid jerseys are…

The quality of the liquid jerseys are absolutely amazing, it falls so beautiful and so easy to style. I’ve brought 3 colours and definitely would plan to buy more. Full coverage and perfect length to style

17 November 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your wonderful feedback! We’re delighted to hear you’re loving the quality and drape of our liquid jersey hijabs. It’s great to know the styling, coverage, and length are just what you were looking for. We appreciate your support and can’t wait to serve you again with more colours you’ll love!

Rated 5 out of 5 stars

Best products with best customer…

Best products with best customer services. Highly recommended

15 November 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and customer service. Your recommendation truly means a lot to us!

Rated 5 out of 5 stars

Amazing service and absolutely amazing…

Amazing service and absolutely amazing quality I have bought 5 Abayas’s already and gong to purchase another now. Love al Kareem guys you will too! 🫶

7 October 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your lovely review! We’re so happy to hear you’re loving our abayas and that you’ve come back for more, your support means everything to us! We can’t wait to see you enjoy your next purchase.

Rated 5 out of 5 stars

The best abayas I have ever bought!

The best abayas I have ever bought! The quality is absolutely insane, they feel soo luxurious and you feel like a million dollars wearing these abayas. All my other ones don’t even come close to the quality of these in my opinion and I have bought from every popular brand trust me!
The only company I will ever buy from! I’m in love and highly recommend Al kareem london ❤️

15 October 2025
Unprompted review
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Reply from Alkareemlondon

Wow, thank you so much for your amazing feedback! We’re over the moon to hear how much you love our abayas and that they make you feel so special. Your support and trust mean the world to us, we’re truly honoured to be your go-to brand.

Rated 5 out of 5 stars

Smooth customer service

Smooth customer service, swiftly replying to my questions regarding the material. The quality is definitely there keep coming back for more

27 September 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our service and product quality. It means a lot to know you keep coming back, we truly appreciate your continued support!

Rated 1 out of 5 stars

Most incompetent customer service ever!

By far the most incompetent customer service I have ever seen! I ordered the item to my post box address in Germany to avoid any additional taxes. The parcel was sent back to them without my knowledge and control so they made me pay an extra 21£ although I explained the situation in detail and told them that I am not the one to blame because I didn't reject the package since it is not even my residential address?! They of course didn't care because they're only after the money, not engaging in a solution-oriented conversation with me. Although their refund policy states that the customer needs to pay additional costs IF THEY REJECT OR REFUSE the delivery (which has both not been the case (!)), they charged me the 21£ WITHOUT my permission or confirmation. Them telling that I did not respond is nothing but a big lie. I DID respond - telling them that I do not accept any of the options they offer me at this point because it's unfair that I have to pay for the incompetence of both the shop & the shipment company. It is not that a company with 70k followers on instagram could not cover the 21£ for once because I as a customer clearly have NO control over whatever went wrong. No, instead they just unjustly strip you off of your money for their own benefit. Terrible work ethic. I will most definitely never shop there again and will tell so all of my friends and family. Biggest scam.

27 September 2025
Unprompted review
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Reply from Alkareemlondon

We’re sorry to hear about your experience. According to the information we received from FedEx, the parcel was marked as rejected and returned to us. Unfortunately, we were charged £21 for this return. As explained, we offered you two options: either covering the fee so we could resend the item, or having the charge deducted from your refund. As you did not respond with either option, we had to take action and proceed with the refund minus the £21 charge, as we believed this was the best option for both parties under the circumstances.

Please note that our policy clearly states that if a delivery is rejected or returned to us, the associated return costs are the responsibility of the customer. We kindly ask that customers review our policy before placing an order to avoid any misunderstandings.

That said, we truly regret that this situation has caused frustration. While we must adhere to the terms of our shipping and return policy, we value our customers and will be reviewing this case internally to see how we might improve our communication and processes in the future. Your feedback is important to us, and we will take it into account to help prevent similar issues going forward.

Rated 5 out of 5 stars

I am beyond impressed with the quality…

I am beyond impressed with the quality of the abaya and hijab the fabric and stitching are excellent, and they look absolutely beautiful. The customer service was equally amazing, very helpful and responsive throughout the process. I would highly recommend to anyone looking for top-quality products and outstanding service!

8 September 2025
Unprompted review
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Reply from Alkareemlondon

We’re truly delighted to hear that you loved the quality of the abaya and hijab, and that our customer service met your expectations. Your support means the world to us, and we’re so grateful for your recommendation. We look forward to serving you again soon! 💕

Rated 5 out of 5 stars

Best quality abaya ever

Best quality abaya ever. I only wear Alkareem abayas 🥰🥰

3 September 2025
Unprompted review
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Reply from Alkareemlondon

Aww, this makes our day! Thank you so much for your love and loyalty, it means everything to us. We’re so glad you enjoy wearing Alkareem abayas and can’t wait to keep bringing you more pieces you’ll love!

Rated 5 out of 5 stars

Best abaya company out there

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my order. It really feels like they care about their customers, which is rare these days.

The abaya quality is just as good, the material feels premium and lasts a long time. I’ve never been disappointed with anything I bought from them. That’s why I keep coming back.

Highly recommend them if you want good service and beautiful abayas!

26 August 2025
Unprompted review

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