Alkareemlondon Reviews 124

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like abayas and hijabs feel premium, last a long time, and often exceed expectations. Many people appreciate the unique and beautiful designs, with several mentioning that the items are well-made and comfortable. The ordering process is generally smooth, and customers frequently highlight the quick shipping and delivery services. However, some customers experienced issues with customer service, citing slow responses, unaddressed emails, and a lack of resolution for problems like missing items or incorrect product descriptions. A few people also noted receiving products with defects, such as missing beads or faulty stitching, and expressed dissatisfaction with the company's return or exchange policies.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the beautiful designs,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent fabric, comfortable... See more

Order

Consumers generally report positive experiences with their orders, often praising the good quality of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the service as 10/10, kind,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more

Rated 5 out of 5 stars

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... See more

Rated 5 out of 5 stars

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Defin... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Jersey hijabs

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 and want to build the collection with the rest 🫣❤️ absolutely amazing and totally recommend. I was constantly messaging on instagram for pics up close and I was getting a reply within minutes which I loved. Thankyou al Kareem

27 August 2025
Unprompted review
Rated 1 out of 5 stars

This company is terrible don’t even…

This company is terrible don’t even bother buying from them. they have 0 customer service, will ignore your emails for months when asking for an exchange. They don’t do returns which is so inconvenient so i just settled to exchange the hijab i bought as the colour did not match the image online (i wanted dark red and the image was dark red/burgundy but it was bright red when it showed up) , and when they refused return, their website said they can accept exchanges. I sent SO MANY emails regarding an exchange and just got ignored for months and months to this day and im just going to stop trying now. just a money hungry company who does not care about its customers, would never buy from here ever again and i would recommend nobody does.

13 August 2025
Unprompted review
Alkareemlondon logo

Reply from Alkareemlondon

We’re sorry to hear about your experience. We want to clarify that we have not received any emails from you regarding this matter. Our policy is that we do accept returns, as stated on our policy page, and we would have been happy to assist you had we received your message.

Please email us at alkareemlondon@gmail.com with your order details, and we can promptly arrange a refund for you.

We truly value our customers and want to ensure this is resolved for you as quickly as possible.

Rated 2 out of 5 stars

Quality and Customer Service is not great

Service is not great and, extremely overpriced abayas for the cheap quality. I emailed regarding my abaya bobbling at the bottom after just one wear and apparently it’s due to the floor not the material itself lol, regardless I was not offered any solution but a 15% off “next” purchase. I will not be wasting more money on these abayas to make another purchase after this experience. There is better abaya companies with the same price.

1 August 2025
Unprompted review
Alkareemlondon logo

Reply from Alkareemlondon

Thank you for your feedback. We understand your concern and want to clarify that your order is now outside our exchange and refund policy, which is why we offered you 15% off your next order as a gesture of goodwill.

We can assure you that this is not an issue we have encountered before. I can see that you ordered two abayas, and only one has experienced wear at the bottom. This wear is likely due to the hem coming into contact with the floor. In such cases, we recommend sizing down so that the abaya does not touch the ground, helping you avoid similar issues in the future.

Rated 5 out of 5 stars

Absolutely love this abaya

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Definitely one of my favorites, highly recommend! 🤍

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products! First time buying modal hijabs and I am in love! Delivery was fast, I had an issue with one product in which they responded to quite quickly and offered an alternative which I was very pleased about, definitely will be purchasing more :)

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Love

Love the new printed Modal hijabs, the quality is really good and priced well. The new collection is beautiful and the quality is really good!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

I've received my abaya, and I'm absolutely blown away. the quality and beadwork are incredible! I can't wait to shop from their next collection.

23 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality, Terrible customer service

I purchased an abaya in late 2023 for £55. It wasn’t worn until recently, and after only two uses, the buttons started falling off. To make matters worse, I’ve now seen the exact same abaya being sold for just £10 on TikTok Shop. I feel completely exploited. When I reached out for support, I received no help at all.

29 April 2025
Unprompted review
Alkareemlondon logo

Reply from Alkareemlondon

Thank you for reaching out. As it has been over two years since your purchase, we are unable to offer a replacement. This particular abaya has been discontinued. Based on the image you provided, it appears that a stitch has come loose this can be easily repaired by sewing. Since then, we’ve made significant improvements to the quality of our products.

This abaya was one of our original designs, and while it has since been widely copied by other companies, we continue to maintain our standards of quality. That said, if you prefer to purchase an abaya from TikTok Shop for £10, you are, of course, free to do so.

Rated 5 out of 5 stars

Extremely beautiful abayas

Extremely beautiful abayas, I bought two so far. I think they are worth the price. Sizing is perfect too, the simple designs, materials and stitching is really good, they make the abayas look luxurious - got many compliments too! Comes with a hijab and slip dress so it doesn’t make me waste time looking for alternatives.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

I loved the matching abayas I ordered for me and my daughter from here! The sizes are adjustable and they have different lengths to choose from which is perfect for me because I’m tall and struggle to find long abayas. They shipped pretty quickly to the US as well.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Can't wait to wear my abaya

I have purchased 5 times from them and I can see how much effort and improvements are made towards offering more glamorous and elegant pieces. I have recently purchased the Amira abaya and I am so impressed with the quality of the fabric and all the details. It's so unique. Thanks a lot

27 March 2025
Unprompted review

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