AllBatteries Reviews 

2,137
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate finding specific or rare batteries, noting that products often work well and meet expectations. People frequently report positive experiences with prompt delivery, with some orders arriving quickly and efficiently, and the ordering process is often described as easy and straightforward. However, a significant number of people were dissatisfied with the company's contact methods, reporting that phone calls go unanswered and emails receive no response. Some customers experienced very slow delivery times, with items often coming from France, contrary to initial expectations. There are also instances of receiving incorrect, defective, or outdated products, leading to issues like batteries not fitting or failing to charge.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting fast and... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences where... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction with the... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the lack of response... See more

Reviews shaping this summary

Rated 3 out of 5 stars

overall good experience although as an amateur buying batteries I though I was buying a battery with a negative two prong attachment. I did not think the batteries came in many different configuratio... See more

Company replied

Rated 4 out of 5 stars

Good product at a competitive price. Only drawback was advice of delay due to stock only available from abroad but this was countered by an accelerated delivery which met my timescale.

Company replied

Rated 4 out of 5 stars

Competitive price and the battery is working perfectly. Yes delivery was initially indicated within 8 working days then after a few days updated to 10-15 working days because the battery was coming fr... See more

Company replied

Rated 4 out of 5 stars

Took a little while over the Christmas period but to be expected, batteries arrived , all good and working well.

Company replied


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(2,137)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

recent purchase

battery turned up a couple of days later than web site said, but wasnt bothered as needed for start of month anyway
Parcel Force tracking was a waste of time, told when it hit this country from France it would be trackable, was checking for tracking when PF turned up to deliver it!!
1 hrs charge & fitted ready to go
ps, great idea of the removeable carring handle so much easier than threading rope via terminals to lift it in & out with limited space available

23 March 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for your feedback.
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

Got a my battary delivered on time and…

Got a my battary delivered on time and there was great communication 👏

14 March 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you very much for your kind words. We really appreciate your feedback.
Kind regards,
The AllBatteries UK Team

Rated 3 out of 5 stars

The battery took a while to deliver and…

The battery took a while to deliver and was flat when I tried it, so charged it up and now works ok but have only used it once, time will tell. Also I changed the terminal from female to male to suit my lawn mower, not sure if I had a choice of terminal. GW

27 March 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for your review and we really appreciate you bringing this issue to our attention.
Kind regards,
The AllBatteries UK Team

Rated 1 out of 5 stars

Diabolical Service

Ordered a motorcycle battery that was supposedly available from the UK warehouse and available for 1 day delivery. After paying I received a confirmation email stated it's not available in UK and only available from warehouse in France which the website states is 8 days delivery. The confirmation email states that due to Brexit it is actually 15 working days for delivery !! (Taking into Easter Bank holidays that's over 3 weeks!!) By law, under the Distance Selling Regulations, I should have the right to cancel for a full refund within 14 days of order. I've tried to cancel but they refuse (which is illegal.) I've requested a refund and they refuse (which is illegal.) Reported to Trading Standards & starting court proceedings to try and get my money back.

25 March 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We deeply apologize for the shipping delay. We have two warehouses, one in Solihull and one in France. Unfortunately the battery you ordered was out of stock in our local warehouse so we had to ship it from France. We are working on improving our inventory management to prevent issues like this from happening again.
Kind regards,
The AllBatteries UK Team

Rated 4 out of 5 stars

Well made product

Well made product, not easy to locate elsewhere.

21 March 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

Rated 4 out of 5 stars

Replacement battery for ride on…

Replacement battery for ride on lawnmower. Was important to get battery which would fit in the battery compartment, which it did. Seems good quality battery and at a good price. Shipped from France but not charged extra for this. A little longer delivery but not excessive. Kept informed. Would use again.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

No after sales service. Avoid this company

Purchased a NX Ready Universal battery charger recently. The charger began malfunctioning very soon after purchase giving an error message when trying to charge batteries.

I have been informed that I have to pay for shipping and insurance to All Batteries. What!!??

I am stunned that this is what this company calls customer service.

In my opinion, avoid this company

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Purchased Battery for wr125r…

Purchased Battery for wr125r motorcycle. It was a new style gel/acid type. Fitted perfect and worked great.
Delivered from abroad but kept in the loop and within timescale. Previously I tried to order battery via Halfords Wrexham.Had a complete nightmare from start to finish 2 months later no battery and refund. Thanks to All Batteries for saving the day.

1 February 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words. We really appreciate your feedback and we look forward to seeing you again.
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Battery for old clam style phone

Bought a battery for an older clam style phone. Battery inexpensive at £11, postage £6. Was warned that would take 12 days or so as coming from France. Arrived within stipulated time fully charged and fitted phone perfectly. No problems with life or recharge. Used now for 2 weeks without issue. Very happy. Would recommend. Kept informed via email re dispatch.

21 February 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
We are glad that you are satisfied with our services
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Excellent

Super quick delivery, and a very good price

12 February 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words.
We really appreciate your feedback and we look forward to seeing you again
Kind regards,
The AllBatteries Team

Rated 4 out of 5 stars

Seems to work fine!

Like other, surprised when I discovered the battery was coming from France, but it turned up within a week or so and works fine in my lawnmower, which hasn't started without jump leads for about 15 years.

2 February 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dea customer,
Thank you very much for your kind words. We really appreciate your feedback and we look forward to seeing you again.
Kind regards,
The AllBatteries Team

Rated 1 out of 5 stars

Took 15+ calls 20 emails and over 6 months …

Took 15+ calls 20 emails and several months to get a refund because the battery they sent me only worked a few days! Very frustrating, annoying and disappointing!

30 June 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.
Kind regards,
The AllBatteries Team

Rated 3 out of 5 stars

Slow postage as others have said

Slow postage as others have said. Delivery from France wasn't very obvious (at all) when buying. Site is a dotco.Uk.

15 January 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We deeply apologise for the shipping delay.we really appreciate you bringing this issue to our attention.
The AllBatteries Team,

Rated 5 out of 5 stars

The battery fitted easily and is working well

Trying to source a battery for my old HP laptop was a frustrating business and I wasted a lot of time and money, but AllBatteries solved the problem for me. The battery is well made and fitted without any difficulty. Battery life is better than expected. It has greatly extended the working life of the laptop.

27 January 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words
We're glad that you're satisfied with our services
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Good Service

Easy order, prompt delivery, say no more.

1 February 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for your feedback,
We're glad that you're satisfied with our services,
The AllBatteries Team

Rated 5 out of 5 stars

Good old fashioned respect.

I cannot fault the service I received from AllBateries. The price was competitive with other suppliers, they arrived earlier than expected well packaged to prevent any damage in transit and the company has maintained comprehensive communications throughout the whole process. What more can you ask ?
Pleasure to do business with.

18 January 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for your feedback,
We're glad that you're satisfied with our services,
The AllBatteries Team

Rated 4 out of 5 stars

I didn't expect that the battery would…

I didn't expect that the battery would be shipped from France. It took a few weeks to arrive but had I known this at time of ordering, I probably would have given this a 5 star rating upon reviewing my experience. The battery works fine [Dyson handheld vacuum cleaner], and the instructions re battery care will be helpful going forward.

17 January 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
We deeply apologise for the shipping delay.we really appreciate you bringing this issue to our attention.
The AllBatteries Team,

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