Allianz Travel  Reviews 

We took our insurance through Tescos and under written by Allianz insurance - we had had several large isssues occur on this holiday all unforseen and effected us greatly we obviously filed the issues with them to try recoup costs as that’s what insurance is for at the end of the day every single issue we put in they declined for various frankly ridiculous reasons they will find any excuse they can to reject your claim some completely not even reasonable valid reasons absolute waste of money taking out insurance as when u actually do have an issue they not willing to help u at all with costs due to delays storms reasons completely out of our control they always had a silly excuse or reason they wouldn’t pay out the claim when we sent in every bit of evidence bank payments invoices evidence everything to them nope they refused to pay out a single bloody claim i lost out of thousands and they came back with very unreasonable excuses as to why they won’t pay out each claim do not bother taking insurance if they are the underwriters they also took ages to respond to them and eventually came back to ask for documents already attached to every claim!!!! Absolute idiots I’d u ask me an a complete scam to take ur money but not help u and pay out when u genuinely encounter travel issues DO NOT USE ANY INSURANCE IF THEY ARE THE UNDER WRITTERS ABSOLUTE JOKE AND WASTE OF MONEY AND TIME - I will next time do my homework and pick a reliable under writer next time I travel!!! I’m appalled by their customer service and their ridiculous reasons for not paying out claims absolutely absurd company I’m fuming

My experience with AWP Travel Insurance was extremely disappointing.

I was unable to travel due to a visa issue outside my control and contacted AWP for assistance. During an already stressful situation, I experienced delays in obtaining basic policy information and had to make multiple requests before receiving the documents I needed.

The Financial Ombudsman Service later concluded that AWP's customer service had fallen below the expected standard and upheld this part of my complaint. The Ombudsman stated that AWP's handling caused distress and inconvenience and determined that £100 compensation was appropriate.

What I found most frustrating was the lack of empathy, poor communication, and the feeling that my concerns were dismissed rather than properly considered.

Although AWP apologised for some service failings, I do not believe the overall customer experience reflected the standards customers should expect when seeking support during a difficult situation.

Based on my experience, I would be cautious about relying on AWP for customer service when problems arise.

We had our travel insurance with allianz Travel and sent in all our documents multiple times to make a claim but they never replied. Avoid this company much better companies out there!

If I could give them 0 stars I would. Have been trying to get ahold of someone to get a refund since the date of the event, almost a month ago. This is ridiculous. To pay for insurance to cover something & then having to go through the awful part of missing an event & then be treated like this is so stupid. I will never use them again. I’m already out hundreds of dollars & it looks like they’re gonna make sure I stay out that money. Scammers.

If I could give a minus that would be more representative of my experience. It's been an absolute nightmare trying to get anything out of this travel insurance company. Over 2+ months later, multiple emails, god knows how many phone calls and numerous worthless assurances and I'm still no further forward. NEVER EVER AGAIN.

My husband got sick on our Asia trip this April.
I was impressed with how quickly and seamless it was to submit the claims and both claims ( trip interruption and medical expenses) were paid within 20 days .
Thank you Allianze
Faye Wong

Absolute rubbish.
Total waste of time.
Basically you have to be dead to receive any kind of support. Even then they'd make it hard for your family.

Review:
I am extremely disappointed with Allianz Travel Insurance.
My mother's medical condition was fully declared and accepted before the policy was issued. Following her illness and death, I provided all requested documentation, including medical evidence, hospital records, completed medical certificates and a death certificate.
Despite this, my claim has been delayed for months. I have dealt with multiple claim reference numbers, repeated requests for information that had already been provided, poor communication and ongoing demands for a Grant of Probate.
I personally arranged and paid for the holiday and insurance policy. I am also my mother's only son, only carer and only close family member. However, part of the claim remains unresolved.
At an already devastating time following the loss of my mother, this process has caused unnecessary stress and distress.
Based on my experience, this has been the worst insurance claim process I have ever encountered. I cannot recommend Allianz Travel Insurance.

Do not use Allianz for your travel insurance. What a disappointment. I submitted a claim with Invoices to support my claim, they just decided to pay out less than 10% of the claim. After talking to the customer care support team member, they confirmed verbally they will decide what to pay out and they will choose the cheapest option every time, it does not matter what you have submitted for your claim. After that confirmation form an employee that works for them, I will not trust them to have your back in any situation, rather look elsewhere for an insurance company that will actually support you stress free while you are traveling. Their ad's they keep on putting out there of previous customers talking about how supportive they are is just not true. False advertising.

I've done a travel insurance relating a train travel and deleted the same day, because no more necessary, with the deletion procedure in the personal area of the Alliance Travel site. No receipt of the deletion. After some days of silence, I raised a claim, but the answer, in french only, refers to something different (car insurance!) and provide no answer. This service is a disaster or a fraud: they don't reimburse the deletion within 14 days as the european law indicates. I'll suit them. Please, avoid this insurance, they are not serious.

Horrible claims process. We were told multiple times that claims would take 7-10 days after received. Our claim was received in late April and still not approved for payment on May 27th. Will not receive payment until June? Many phone calls were made almost weekly to track claim. Policy bought through our Silver Sea cruise agent. Love to sell and get commission but not helpful to process claim.

Having to repeatedly send in evidence. Travel expenses treated as a separate claim to medical expenses and so excess knocked off twice. No named contact person. Only phone number provided was in UK and so near impossible to use due to time difference/ expenses. Made a claim for costs incurred due to Middle East conflict and even though all evidence sent a pittance was offered. Accepted as so stressed and exhausted with whole process. So be warned. Avoid this company!! They treat you with complete disdain. Dreadful!

I filed claims at the beginning of April. I keep getting the run around between calling the insurance company and the airline. It’s as if I work for the company. I have provided proper documentation from the airline. Now, Allianz concern is if the airline has paid me for delayed travel and baggage💭 I could have sworn the insurance company should reimburse me and not the airline. I told several representatives that the airline found my luggage after six weeks of being here. They are still requesting documents that are irrelevant. Per my policy they are supposed to pay out $250 for baggage delay and $250 for the travel delay. The last representative wasted another thirty minutes of my time and money. I have to add money to my phone card as I am not in the states at the moment. She asked me was the baggage lost on the way or after I left. I cannot make this up. She continued to put me on hold. Just come back and tell me the same thing the other representatives told me. I will have to wait 24 to 72 hours for a response. I requested to speak to a supervisor and was told there aren’t any supervisors or managers in the department or building 💭. I asked for her name and the corporate number. I was told there isn’t a corporate number 🤔 I tried to find a corporate number and could not find a number. This is very frustrating to keep getting the run around‼️

First they write you get a refund in case of passport loss. Then when you make a claim they say it was intended "stolen". Not fair at all.

My experience with Allianz has really been awful..While gojng through the process of accepting my quote and making payment, their system had technical issues..They received my payment but didn't issue the policy..I can understand a technical glitch, but what's unacceptable is that no one is prepared to resolve the problem...Result...a possible five to 10 day wait for my refund (according to the agent)and a request for payment for a new quote/policy with admission that the System is quite likely to fail again.....No.senior management taking responsibility..Bad experience .

Absolutely terrible, stay away at all costs, the portal you submit your claims through doesn’t really work, the whole system is designed to delay and deny your claim.
Once you submit a claim they will drip feed you one question a week demanding more and more evidence which they could have just requested upfront. I only ended up with this company because of my RBS account but I’ll be complaining to them too and canceling my account. Life is too short to have terrible insurance.

Absolutely frustrating. 6 months later they still don't like the format of the hospital invoice from Virginia. They just look for reasons to not pay. I now have a collections agency harrassing me with calls, email, and text message. I would think most of their claims are form US health care clinics of hospital but they are acting like its the first time they have ever dealt with a US hopsital and its all my fault. Ironic thing is that I bought this through my RBC Visa as a premium client and now my credit rating is going to be trash. Endless process...

Zero stars

I have been paying for travel insurance for over two years. Never made a claim, but today I needed support while abroad due to the hotel I’m staying at being inhospitable and I haven’t slept in 3 days due to the facilities in a “4 star hotel”(more like a 2 star)! My mental health is already fragile but to add in the fact that i haven’t slept due to the facilities being horrendous is unacceptable-I’m losing hundreds of pounds to change hotels due to not sleeping and they can’t help me! Save your money-THIS COMPANY WILL NOT HELP YOU!!!!!! I REPEAT THEY WILL NOT HELP YOU IN ANY WAY!

The cost isn't worth it. Had an emergency flight landing overnight so missed a full day at VRBO condo + rental car. Allianz reimbursed for a fraction of that expense. What a waste of money!

What a disappointment I would give it a 0 if that was an option. Claimed in January and 3 months later I am being told that I need to re-submit all my papers for the 3rd time. Despite having evidence of sending already. They clearly don’t want to pay out and will do anything to dissuade you from continuing the claim. Next step ombudsman as I feel they are the only people who may be able to deal with such incompetence