Allianz Travel  Reviews 

I’ve purchased travel insurance from Allianz for years including 3 trips this year. One is a very expensive policy for a trip that in Sept. I decided to cancel it and cancel the insurance. Even though it is 9 months out, they refused to cancel. That is a completely ridiculous and unfair policy and the insurance industry should step in and do something about it

Paid insurance via travel company rang to add pre existing as required. Long wait lengthy start then system GLITCH we will phone back tomorrow told few days no call. Call back more GLITCHES I hold and wait knowing they might not ring back and them saying close to disclosure time timing out(totally their system fault) Said glitch after 20 min wait fixed payment system had to be credit card had to disclose all details to a staff member. They said confirmed and would email receipt and policy change confirmation. Haven’t. Time consuming and poor security payment giving card details in full to call operator staff.

Lost my glasses in a taxi while away in November. Was told I had to prove I had attempted to get them back from the taxi company.
They are extremely difficult to deal with and have not paid me replacement value for them in fact what they have paid me is a third of the value of replacement.
Communication with them is hopeless - they will not let you speak directly with the claims people. Would never use the again ...ever !! A waste of time and money thinking I had comprehensive travel cover with them. DO NOT use them !

If it were possible to leave a zero-star review, I would. This policy provides virtually no meaningful coverage and appears designed to deny claims rather than protect travelers.

I purchased this insurance specifically for unforeseeable, extraordinary circumstances that would force a trip cancellation. Despite significant international events involving government actions, resulting in widespread travel disruptions and flight cancellations, my claim was denied outright. I was explicitly informed that even government-initiated conflict, bombing of a capital city, and the resulting cancellation or restriction of flights did not qualify as a valid reason for coverage.

The fine print is so restrictive that it effectively nullifies the purpose of travel insurance. Situations that any reasonable person would consider catastrophic, unpredictable, and outside a traveler’s control are excluded. In practice, this renders the policy functionally useless.

This experience demonstrates a profound disconnect between how the insurance is marketed and how it is administered. Collecting premiums while refusing coverage under circumstances this severe is not just disappointing, it is deeply troubling. I strongly caution anyone considering this insurance to read every exclusion carefully, because in real-world crises, this company offers neither protection nor accountability.

Put in travel claim for pre existing medical condition as declared. Sent off the necessary documents as advised. They asked for a GP letter to which they have and I paid Dr fer. Now they want a full medical certificate to claim so that's more to pay out. This is weeks down the line. Right hand doesn't know what the left is doing. Insurance via Nat West Bank.

Allianz Travel Insurance / Allianz Global Assistance is the worst insurance company I have ever dealt with. Even though I purchased a travel insurance policy from them, when I made a claim, they refused to pay and did not even provide a reason. Do not waste your money on their travel insurance.

Reliably awful. I have a claim from May 2022 that still has balances owed to a foreign hospital that Allianz admit I was covered for. They’ve ignored Financial Ombudsman's orders. I don’t know how they’re still in business.

Very poor experience. Our first connecting flight was delayed 12 hours and eventually cancelled due to weather. Allianz required us to send 14 pages of documentation just to reply that there was lack of information. Closed my case without notifying me. They said that “the reason for flight cancellation was not specified on my airline’s apology letter” that I sent. Save the aggravation and take your business elsewhere.

I purchased travel insurance from Allianz.ch. My flight departed from Zurich. Even though I don't live in Switzerland, the website allowed me to purchase the insurance. During the trip, I had a serious back problem and was treated by a doctor. This was the procedure authorized by Allianz. Upon returning to Europe and contacting the company, presenting all the documents, Allianz is refusing to reimburse the expenses, claiming that the mandatory Swiss insurance should cover them. This was not mentioned during the signing of the plan. Allianz.ch authorizes the purchase of insurance for foreigners. My trip started in Switzerland. I await a solution. Do not purchase their insurance.

was injured in Istanbul, went to the hospital, was seen by a doctor and got receipts, a diagnosis and discharge summary. I have repeatedly tried to summit a claim and everytime have been told I need an itemized medical bill from the hospital. I have emailed the hospital, messaged the hospital portal, written a letter to the doctor I saw and whatsapp messaged the hospital translator with no response. Everytime I called Allianz and talked to an agent I would get the run around, they would say that I needed the itemized bill and when I asked advice on how to get it they said they don't give advise on how to get bill but I need it for the claim. Also every agents said "there is no deadline". What good does that do me since no one from hospital is responding and I have no plans on ever going back to Istanbul. I talked to two agents today and they didn't want to help at all, just telling me I need to re-summit claim and there is no deadline. Have people ever gotten a refund from them. My mother will be traveling soon and I made her cancel this insurance since they obviously do not

Terrible with communication. I had to make a claim in Peru. All going well until they sent me a link for the money and they had to send a code fo your phone (which obviously doesn’t work when you’re travelling) then the paybil link expires after 10 days. I’ve tried to get $550 off them for 3 months now. Absolutely terrible.

Please read this prior to obtaining any form of insurance through this company. I purchased global travel insurance plans for my outbound and inbound trip. Due to a family crises I had to cancel the trip, I started a claim to which they came back saying they would not refund the return portion which was the most expensive portion paid. Struggling to understand heavy heavy accented personnel they referred me to the airline as the problem and not them even though I bought the insurance in full. I do not recommend using them for any reason as trying to get any refunds for ligit reasons is an uphill battle. Extremely frustrating and a HUGH WASTE OF MONEY. Switch and bait.

Look elsewhere for travel insurance and avoid Allianz. Had to cancel policy 3 weeks before travel due to urgent surgery. So even though I haven't travelled Allianz advise they will deduct nearly 50% of fee. Whilst they do mention a "cancellation fee" in their PDS this amount seems totally ridiculous.

Been trying for 3 and a half years now to get compensated for a flight cancellation where I am owed a refund - they ask for documents (if they reply), and eventually just ghost you.

Not a proper company - just absolute scam!

Appalling treatment, still not received any money back after 4 months of constant phone calls and emails, absolutely disgusted with them. Keep getting told I will hear in 5-10 days.... Hmmm u never hear back unless you contact them. The people on phones are friendly enough but can't tell you anything, except they have all my documents,and say they can't put you through to anyone higher up. So I've now resorted to emails, still no joy, what are you supposed to do. We had to cancel our holiday at start of August as my father was rushed into hospital very ill, days before we were due to fly. They've got all medical documents, cancellation paperwork from holiday company and everything else they asked for. What is so difficult????? Surely we all have holiday insurance incase these sad, awful things happen... isn't this what it's for??? I've never put in a claim for anything ever before

Their customer service did not answer my question. Instead it was a very clear auto response and then never responded. I ended up getting secondary insurance because I could not get the answers I needed about my policy. Very disappointed and I will not buy agaon.

our trip was cancelled, as my wife got cancer suddenly , we had Infinite visa voyage card , we called them , they said that Allianz is handling the claim , it has been a night mare with Allianz , as they keep on asking for clarification and answers , while all the information has been sent to them , we have an impression they want to tire us , so we can stop pursuing the claim . They have a copy of the ticket value and a copy of the amount of the refund that the airline is willing to pay ,it's all there , it is so frustrating

I booked a trip right after the government shutdown started and work for the federal government. I didn't expect the shutdown to set a record and also had a family cat diagnosed with a fatal disease. I read where they don't cover claims for family pet issues, so ok, I will file because of shutdown because I haven't been paid in over a month. No luck, they apparently put out a bulletin saying they won't pay claims because of the shutdown, so the money I spent meant nothing. I will never use them again....

Holiday insurance SCAM

Do not use this company.

They don’t pay out what they owe.

They paid my claim with no issues, no questions asked, just filled the claim online. Customer service is great, I spoke to Poppy, and she Was very kind and helpful.