Allianz Travel  Reviews 

Wow!!!!!! Have to wait upto 10 days to get your medical expenses back from Allianz what a disgrace. Never again!!!!!

The only refund that you are going to receive is the cost of the insurance itself. They will not cover a dime of the cost to cancel a reservation. Any company that offers this "protection", should be ashamed.

A disaster. Entirely misleading terms, and absolutely no interest in the customers perspective.

Our flight was cancelled 24 hours before due to fly. We made alternative arrangements after reading the terms of our coverage with Allianz, and believed we were covered.

Turns out you're only covered if you find out your flight is cancelled AT THE DESK.

If your travel insurance says Allianz, I would run a mile.

Wow these guys, have earnt the rating. I’m understanding that some things they can’t control but staff training and interactions they can. These guys are awful, and while I’m sure they may come to the party, their flaw is in their people and in a time of need, I need that from an insurance company.

Allianz, you’re awful

Stay away from this company very very poor do any thing not to pay 🥴

There is no point in getting this insurance. Claims are under review for longer than a year and it is impossible to receive any feedback from them.

Stay well clear of this company, I was claiming a small amount because I had to cancel my holiday. They certainly don’t want to pay out, short abrasive messages from them demanding ever more proof. I’d recommend anyone but them.

I wish I had read all these reviews before thinking we would be covered for our travel cancellation.
It clearly doesn’t matter how devastating the reason for the cancellation of your trip, you won’t be covered. I’m shocked by the lack of empathy and understanding.
Avoid this company at all costs!

Stay well clear. Will never use again. Terrible claims process and communication. DO YOURSELF A FAVOUR AND LOOK ELSEWHERE. I have no words they were simple atrocious.

We had to return from OS for medical reasons. OS they were of great help in advising and on return the claim was handled in a professional friendly way by staff on the phone. The process went as smoothly and as quickly as one could have reasonably expected.
All claims were accepted in full.
Will definitely use them again

Allianz (Australia) Travel Medical has been the worst experience - I haven’t purchased with them in a very long time and I’m reminded why.

I’m travelling with my brother who has Allianz.

He was taken to hospital and we contacted the “emergency number” which isn’t really an “emergency” assistance you’d need for a medical emergency. Trying to find an alternative number for emergency was a joke unless you’re using an American assistance.

They had him repeat all his details they already had on file - and not to confirm it was him but to fill in again. They didn’t give any medical advice or send him through to any medical staff for further advice.
They were meant to contact him but only emailed standard email.

We called several times and he gave us authority to talk to the Allianz team. Finally this morning we got a hold of them again, and she tried to put me through to medical staff and she couldn’t get through. The operator had promised for them to call me back - hours later we’re still waiting for their advice.
He is going into surgery and we still don’t know if he’s covered or if this is the best option.

I don’t know if this is just the experience of the Australian Allianz but NEVER use this company EVER!

We recieved a full refund for a trip cancellation due to medical issues.
We would have struggled with the digital documentation, but our AAA agent helped us convert files to send electronically.
The letter from the doctor was well written and made it clear we were unable to travel.
We were happy with the refund and
will continue to use Allianz for our travel insurance.

First and last time that I will use this company. We canceled our trip since Allianz informed us that we might night be able to get a flight back since the air traffic controllers were going on a strike - they denied our claim

They hardly reply, and I have waited A MONTH and they just asked the same thing, wheres the receipts, I HAVE SENT THEM. Honestly do not use these guys, I have had better travel insurance claims done with State or anyone else in that matter.

Not worth the paper it’s printed on.. missed our flight due to M25 being closed due to horrific accident, airline could not get us on next flight as they were fully booked. Went to make a claim got through to someone on the phone who sounded like he was high on drug he couldn’t string a sentence together, finally got through to someone else and was told I can’t claim as it my fault lol so I Suppose I held up the M25 for 7 hrs did I lol. Told them to shove their insurance where the sun don’t shine avoid like the plague.

I foolishly purchased insurance for a trip as I know American Airlines has frequent problems. As expected, flight was cancelled. Required an overnight stay. I was able to stay with a friend. I only requested meal reimbursements. Claim was denied because they determined the receipts were invalid.

absolutely useless, it’s been 4 months and i still haven’t got my money back. DO NOT USE

I’ve been a Tesco Insurance policyholder for a year, and I’m extremely disappointed with their service since Allianz took over as underwriter. Previously, under AXA, I could claim medical expenses under £99 without any issues. However, my recent claim for a similar amount was rejected, and I received no clear notification about changes to the policy terms or claim thresholds in the renewal quotation.

The lack of transparency and communication regarding these changes is unacceptable. This rejection has caused me significant inconvenience, and I’m frustrated by the poor handling of the transition. I expected better from Tesco Insurance and Allianz. Avoid if you value clear communication and reliable claims processing.

Hopeless. We had to cancel a holiday and started the claim for my husband who was taken ill nearly two months ago. They keep asking for paperwork which I’ve already sent. I myself used Aviva and my claim was handled and reimbursed within seven days. I’m still sending paperwork to Allianz. Really really unsatisfactory.

Do NOT buy insurance from this company! I would strongly recommend to anyone considering travel insurance with Allianz to check with other companies.
A flight that we were on had a heart attack victim on board. The flight returned to Atlanta. We were told that the pilots were out of time and that the flight was canceled. Allianz cost me more than $10,000, not including the price of the insurance plan.
They claimed that the flight was delayed and wouldn't even cover part of the trip cost. I tried repeatedly to convince them that the flight was canceled and not delayed, but they would not cover my losses. I will never work with them again.
Don't do it. Go elsewhere.