Allianz Ireland Reviews 

747
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers frequently find the pricing competitive and offering great value, often noting it as the best available. Many reviewers appreciate the straightforward and easy-to-use online experience, including efficient processes and clear explanations. People also highlight the helpfulness and professionalism of the staff, describing interactions as pleasant and efficient. However, some customers also noted difficulties with the website, experiencing issues with logging in, navigation, or completing processes online. Conversely, some people mentioned experiencing long wait times, unhelpful or rude staff during phone calls, and difficulties understanding agents. A few other people also felt that the service was unhelpful regarding policy changes, claims processing, or specific benefits like courtesy cars.

What people talk about most

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the professional, efficient,... See more

User experience

Consumers find the user experience to be positive, with many praising the speed and ease of processes, such... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive rates and good... See more

Website

Users describe ambiguous interactions with the website, with some reviewers finding it easy to navigate and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I dealt with a customer service representative called Hannah who was very efficient and knowledgable about my query. She dealt with my query in a very timely manner, explained everything in great deta... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more


Company details

  1. Insurance company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.8

Great

TrustScore 4 out of 5

747 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(747)

585 reviews in the last 12 months

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Rated 1 out of 5 stars

Improve design of My Allianz to be user friendly for women

I am married like many other people. The design of web site is not designed for couples to want to each have their car in own name but pay from shared bank account. Let me explain: Two cars. One in my wife's name. I have a PET policy in my dog's name. Two house policies. Five policies. Multi policy discount. We are required by Allianz to pay all on My Allianz, however one of car policies, hers, is listed but without docs or method to pay. The Pet Policy in my Dogs name is included but my wife's car is not. This deficiency in design of website puts pressure on us to put both cars under the name of one of us. This gives me a bad taste of patriarchy being encouraged by Allianz. Dogs treated better than wife!

29 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Findlater John,

Due to web management rules, motor insurance policyholders are required to have separate MyAllianz accounts.

Please let us know if you need any assistance.

Kind regards,
Ally

Rated 1 out of 5 stars

IT WILL NOT ACCEPT MY VISA CARD DESPITE…

IT WILL NOT ACCEPT MY VISA CARD DESPITE ALL CORRECT

28 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi John,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 2 out of 5 stars

Really difficult to cooperate

Really difficult, inconvenient and time consuming process of transferring no claim bonus from other European Country. Even if you've meet all the requirements. Really strange procedures for other side. Price was good, hope it'll not change after verification.

26 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi W.O.M,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

I have a pet insurance

I have a pet insurance.
Ask for the details of the policy because many things are written to be covered by the insurance and actually are not.
Customer service - the worst ever! Most of the people do not speak English well, it is impossible to understand what they are saying, they have no information and are very rude.
Maximum praise for Annemarie from the claims department - a wonderful girl, explained everything well, very kind and helpful.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

didnt receive email to renew password.

didnt receive email to renew password.
Wasnt in my spam either.

21 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Bill,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you.

Kind regards,
Ally.

Rated 5 out of 5 stars

car ins

the fact that the quote is for 65 days means you are in no rush to get it done and everything was explained perfectly thank you

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Very long time customer with lots of…

Very long time customer with lots of policies loved using the Website which is great as long as all policies are under the exact same name, your email address is not enough to join them together on the portal which is odd , then you had a great customer service here in Ireland when you needed them very rarely every few years for odd things or to confirm something BUT now it's a cheap crappie call centre in India with poor sound quality and dozens of voices in the background, who in their right mind wants to share all their information with someone in India the home of scam calls and call centres. It's almost enough to move all my policies to a different company, there is no way to stop your details been compromised in India if you use their customer service,no penalties or laws to worry about in India. Allianz makes enough money in Europe to hire people based in Europe their are lots of English speaking people all around Europe. It's time to keep jobs here. Stop your corporate greed and spend some profits on decent customer supports your IT looks good and calls are dying support but when they are required then have a decent service i don't mind waiting 10 mins if it's someone I'd trust is taking the call , add to the website offering with simple question to customers what else would you like available online. Do better guys .

13 May 2026
Unprompted review

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