Allianz Ireland Reviews 

746
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers frequently find the pricing competitive and offering great value, often noting it as the best available. Many reviewers appreciate the straightforward and easy-to-use online experience, including efficient processes and clear explanations. People also highlight the helpfulness and professionalism of the staff, describing interactions as pleasant and efficient. However, some customers also noted difficulties with the website, experiencing issues with logging in, navigation, or completing processes online. Conversely, some people mentioned experiencing long wait times, unhelpful or rude staff during phone calls, and difficulties understanding agents. A few other people also felt that the service was unhelpful regarding policy changes, claims processing, or specific benefits like courtesy cars.

What people talk about most

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the professional, efficient,... See more

User experience

Consumers find the user experience to be positive, with many praising the speed and ease of processes, such... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive rates and good... See more

Website

Users describe ambiguous interactions with the website, with some reviewers finding it easy to navigate and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I dealt with a customer service representative called Hannah who was very efficient and knowledgable about my query. She dealt with my query in a very timely manner, explained everything in great deta... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more


Company details

  1. Insurance company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.8

Great

TrustScore 4 out of 5

746 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(746)

585 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm blocked from registering because I have a Malaysian phone number

I'm blocked from registering because I have a Malaysian phone number. So I have no way to access my insurance policy.

3 June 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi there,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 1 out of 5 stars

Frustrating, time-wasting customer service experience

My wife was involved in a significant rear-ending car accident on a motorway caused by a third party. This accident happened 7 weeks ago. Thankfully, neither my wife or daughter were injured and the car was deemed a write off. Liability was admitted by the third party. However, Allianz began putting through a claim from my wife's policy. They also said that we had agreed to a valuation on my wife's car based on the assessors report. This was not true. Eventually, we were transferred to claims on the third party's insurance policy. My wife has been in a rental car since the accident. We are not accepting the valuation offered for my wife's car and have enlisted a solicitor as I became completely frustrated with my interactions with customer claims with Allianz. I repeatedly asked for a manager to contact me but received no call back. I made a formal complaint on 8th May and only today received an email to say that we are still investigating your complaint and will be back to you within four weeks. No closer to resolving this claim than from day one. Completely frustrated.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service, lacks training, extremely frustrating trying to get correct information. Long wait times only to be given wrong information on each call back

Customer Service is appalling. The company seems to have moved their customer service overseas to India. The staff are untrained. You wait long enough to get through and then, the agents cannot answer basic questions, send you incorrect information and you have to start all over again. God help me if I have to ever make a claim. I was penalised for having a windscreen claim in 2024 with a completely different insurer where my windscreen was covered in that policy. What business is that of Allianz and why did they charge me more for a claim that was absolutely nothing to do with them. I mentioned it on the call with one of the agents and she proceeded to tell me that it was only to record it on my current policy but not that I would be penalised for it on a totally new company/policy. Who is regulating this company?? They are not doing a very good job. Everything is like Ryanair, building the policy from a base price and by the time you end, you are charged nearly 80 euros more for items which should be standard. There is no discounts for people with clean licences, no penalty points or actual claims outside of windscreen.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Improve design of My Allianz to be user friendly for women

I am married like many other people. The design of web site is not designed for couples to want to each have their car in own name but pay from shared bank account. Let me explain: Two cars. One in my wife's name. I have a PET policy in my dog's name. Two house policies. Five policies. Multi policy discount. We are required by Allianz to pay all on My Allianz, however one of car policies, hers, is listed but without docs or method to pay. The Pet Policy in my Dogs name is included but my wife's car is not. This deficiency in design of website puts pressure on us to put both cars under the name of one of us. This gives me a bad taste of patriarchy being encouraged by Allianz. Dogs treated better than wife!

29 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Findlater John,

Due to web management rules, motor insurance policyholders are required to have separate MyAllianz accounts.

Please let us know if you need any assistance.

Kind regards,
Ally

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