Allied Express; Reviews 323

I wasted three days at home waiting for a delivery after receiving texts each day that it was definitely coming. By late afternoon each time the tracking status changed from due by "close of business" to "within 24 hours". After the third wasted day I contacted the seller of the item and cancelled my order. I promised my daughter I'd take her to the movies tomorrow and, unlike Allied Express, I want to be reliable.

I was reluctant to give one star - that’s one too many. Customer Service is appalling, nearly as bad a Kogan - I purchased a tv on 22/11 still not delivered 9/1/24. Care factor of the customer service team and I’ve used the word loosely is not existent. Tried to elevate to a supervisor however clearly they are non existent either.
Will ensure I never have any dealings with this company or any providers that utilise this company again

Absolute trash Company...Hence the other reviews left ..Mine is the same

Goods been waiting at depot for 16 days to be transferred..they have no idea what has happened..constant phone calls..will not disclose what company it is being transferred to and all I get is the relayed information from the website by the person on the phone..would have been better to order a horse and cart and remove express from their name..WARNING Never use this company

Contracted by Desky to deliver goods. Correspondence from Allied stated 4 boxes would be delivered. On day of delivery only 3 boxes delivered. Customer service not helpful. “Unsure why box not delivered.” “Maybe driver forgot to load it on truck.” “We will try to get it out to you as soon as possible.”
This has lead to a significant impact to my own business and daily activity.

I ordered a 40kg unicycle from Chatswood on Boxing day. It arrived here in Melb less than 48hrs later.
Most excellent service especially this time of year

This company has a terrible delivery process ,very bad customer service,the drivers in this company are not responsible about the items that they are carrying.
Frustrating services

After reading all the reviews below, I didn't think I was ever going to see my delivery, let alone before Xmas. But credit where due. Under 48 hrs from placing order in Sydney to my doorstep in Melbourne. Large heavy parcel and all!
Well done.

Absolutely useless.
An item i purchased online was supposed to be delivered by them yesterday. They wouldnt drop off the item without a signature. I then requested the item be dropped off without a signature and there has been no update since. I called the number and they just sound like they dont care and told me the parcel is with the courier and to fill out the form online. ABSOLUTELY USELESS DO NOT SEND YOUR PARCELS WITH THIS COMPANY!

I was just hung up on the phone by a women who refused to tell me her name at the Bankstown call centre. My order has been sitting in the depot for over 8days now and the depot is only 20mins away from my home. I was promised by this company it would arrive by end of week and 2weeks later still no response. I will never be ordering online from a company that uses this delivery service. Disgusting customer service and they are liers.
I will be tacking the customer service from the women who took my call to fair trading as she spoke horribly to me.

It is a complete failure on Allied Express that when you eventually speak to a customer service person they give you the same information that is on the app. When asked for them to contact a depot or the secondary contractor they just say they will send an email as this is company policy.
Had a mattress meant to be delivered on a Thursday, received app update as well as text saying it was on its way. Of course nothing. After talking to the Allied Express Consultant they said they would send an email and let me know, on the Friday. Of course nothing. The following Monday I followed up, same process. Then the Wednesday i asked to speak to a supervisor or manager but was told they would send an email to escalate that. The following Monday i called back and complained no contact. I wanted to know where the mattress was and where the depot was and i would collect. Wednesday i was told where the depot was.
Went to the depot on Wednesday and was told that not sure why not delivered, maybe nobody home, even with clear instructions to call my mobile an hour before delivery, confirmed by all parties. Then told was meant to be held at depot.
This took nearly 2 weeks once the mattress arrived in Mackay for me to finally receive it. It took over 4 hours of me on the phone and the answer i got was "I will send an email, this is our policy".
Damn useless. Who is going to pay me for my wasted time.

Wasn't my choice having ordered through K Mart.
I called 4 days ago to ask where my 3 weeks late parcel was they lied and said Kmart don't have it at their warehouse and they don't have an order number for it...
Kmart have just told me they have tried 3 times for them to pick it up at their warehouse and aren't responding to them.
I've read all the reviews.
Like many others, I am shocked they still operate.
Hate being lied to!
Also, like ALL of us.
I ordered my item on the 27th of November.
Today is the 14th of December.
Nuts.

If I could give this company 0 stars I would. It was not my choice to have an online purchase delivered with Allied Express. If I had to send something myself, I would never engage the services of this company. The item I have purchased has been sitting in their warehouse (1 hour away from the delivery address) for more than 10 days now. This company is obviously too lazy to fulfil the service they have been hired for and the customer service is lacking, unable to provide detailed information on the location of the item and why it has been held up. Would not request to use them at all.

service is downright poor and frustrating. Their communication is lacking and estimate delivery dates are never true or accurate. There also hard to get hold of.

If I could give zero stars I would.
On receiving a text my kid’s Xmas present would arrive today, and I had to be home to receive, I had a plan in place to distract her when the large box arrived. I kept a close eye on the front door and the website (that to be honest actually looked like a fake scam site) with no updates. At 4:45pm Queensland time the site updated to say the driver attempted delivery and were not able. (I’d been home all day.)

I found a local number as the Sydney office was closed. The person I spoke to called the driver who said the roadworks near my home help them up for 20mins so they just retired to the depot. I’ve never waited more than 5mins in the months the roadworks have been happening.

Nobody called me to tell me anything. My kiddo missed a planned visit to a friend’s place in the afternoon AND we have to stay home all day tomorrow to repeat the ordeal. Awesome first week of school holidays for the poor kid.

The website and system is like dealing with a company 15 years ago.

Repeatedly abused and hung up on when seeking assistance for an emergency situation and was not delivered as per their delivery requirements. And apparently a glass item over 2m high left out on the ground where children play is not dangerous enough to warrant an emergency situation. I wish this site allowed for picture evidence.
Quite frankly, she was a disgusting woman that should not be employed in any paying or non-paying job. I was literally called a liar, abused for not watching the news and ridiculed for the weather! On consideration, I don't believe she was stable of mind.

If 0 stars was an option I would have selected that! The worst delivery company areound by far!!! I placed an order and had a tracking number. All items should have been together but instead were delivered over 3 days, it’s now been 3 weeks and I still don’t have a Christmas tree! I have emailed and called to find out where my item is and have had absolutely no help! The customer service is appalling! The people I spoke to on the phone were rude and dismissive and couldn’t even count to 2! I am beyond pissed off and will be organising a refund from the place of purchase! My kids don’t get a Christmas tree this year! Thanks so much Allied express!

Rubbish service if you can call it that. A queen sized mattress could not be located. Arrived at in depot day after I ordered and sat there for 7 days. The rude so-and-so on the phone had the nerve to tell me to wait at least 24 or 48 hours for them to locate it and simply wait for an sms. No I couldn't get it from the depot and did I realise they don't work weekends. Sure, be rude just to add to the pain. I had to call the supplier/seller and take a one hour round trip to get another mattress. We drove 1200 kms to meet this mattress assuming it would be delivered within a week (local supplier to local depot to local address). Suppliers, don't use them please. Ridiculous attitude!

Ordered a stove online and paid $90 for delivery. Keep in mind that other delivery services will basically unwrap and take away the packaging for that much - all i expected was that it would be delivered INSIDE. I had to pay another HUNDRED AND FIFTY bucks on airtasker for someone to get the 50kg stove inside.

This wasn’t even the first of my problems with Allied Express. They were simply hopeless at communicating delivery. They were hopeless at customer service. They were hopeless. I basically felt like they expected me to sit at home for a week waiting for the text that it was being delivered. Twice, I chose a day later on in the week, only to have them ring in the days before saying they were at my house and could they just leave it. When I called to ask if I could lock in a delivery window, I was told I didn’t pay for that. They hung up on me twice. When I called to organise a Saturday delivery, that was organised- only for me to be told a week later that they didn’t do Saturday deliveries. In the end, I had to take a day off work. I have never NOT been able to organise a delivery window and they just weren’t interested. But the fact that they just dumped it outside, expecting me to get it in when they had to trolly: disgraceful service. I’d give less than one star if I could. Don’t use Allied Express.

It's the 14th of Nobember . A driver just ignored to bring a heavy mattress to the front door. I already requested to get it to carry upstairs,. But When I called to the office again, they completely denied as I didn't request it before , no listening and hung up on the phone during talking . Terrible rude customer service !!!!!!