All Pet Solutions Reviews 

124
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I ordered 2 pool pumps (£499.98) and paid £4 for next day delivery. They should have been delivered by DPD today (12th August 2026). I tracked the parcel and it showed that it was out for Dispatch. N... See more

Company replied

Rated 1 out of 5 stars

Recieved a defective UV unit. Reported it to Allpet Solutions who requested me to dis-assemble the unit to find the problem myself. During their delaying tactics I lost 5 mature Koi Carp. I have on... See more

Company replied

Rated 1 out of 5 stars

I've placed an order, paid extra for 1-2 day delivery. 6 days later now, item still not arrived. Online "contact from" doesn't work, they don't reply to Facebook messages either. Please avoid. Up... See more

Company replied

Rated 1 out of 5 stars

Product and Company awful. Do not buy from All Pet Solutions. Bought a pond pump that stopped working after 4 weeks. Contacted customer services who refused to replace item or refund many. They pu... See more

Company replied

Company details

  1. Pet shop

Written by the company

Whether you have a dog, cat, or other furry friend, All Pet Solutions proudly offers a wide range of high-quality pet supplies and accessories under our own brand, all at unbeatable prices. Fast & Free UK Delivery. Getting your goods to you safely is of prime importance to us, and we go above and beyond when packaging your items. Our Customer Service team is available Monday to Friday via email, Livechat, or telephone. You can reach us on 01895 813 000. We endeavour to respond to all emails and telephone messages within 24 hours. In addition, our website features lots of helpful support articles and blogs to assist you, and an automated agent is available to provide assistance outside of normal hours.


Contact info

1.9

Poor

TrustScore 2 out of 5

124 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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1.9

All reviews

(124)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent efficient, speedy service

First time I have used this company but definitely won’t be the last. Ordered new dog bed just gone 11 on Thursday morning and have had it delivered, lunchtime the next day.

Bed itself is really good and my dogs were very impressed with the complimentary bag of treats

9 April 2021
Unprompted review
Rated 5 out of 5 stars

Really good service 🐾

I’d never heard of All Pet Solutions before, but wanted/needed two Silicone Cat Collars quickly. I wasn’t disappointed - I suspect they were despatched on the same day even though I ordered them quite late.
Excellent service - I would, most certainly use them again.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Firstly

Firstly, I'd like to thank Katie and all the customer service advisor's for being so kind & helpful! They resolved my problem straight away without quibble or fuss! Thank you all once again! I am definitely going to recommend this company to everyone!

30 March 2021
Unprompted review
Rated 5 out of 5 stars

Why choose anyone else

After research, I found the ideal external I needed, APS was not only a good price for a high performing filter, but they also delivered is safe and fast, what more could you ask for?

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Great scratch post

Very quick delivery. Very pleased with item as it’s large and very long (so to speak!) screw holes both ends so you can turn it round. Not scratched yet so don’t know how long it will last.... I recommend it as the price is very competitive. I keep my old board which makes it cheaper instead of buying the whole caboodle.

16 March 2021
Unprompted review
Rated 1 out of 5 stars

All pet solutions has the worst customer service do not go here

All pet solutions has the worst customer service I have encountered.
I purchased an order last night and was met with a warning to say that the order was declined. I refreshed and attempted to order again. The same message was given.
When checking my bank account all pet solutions has taken payment for 2 transactions. Yet no order.
There is no way to contact them. I have submitted 2 customer service tickets and not had responses for either. If you attempt to call you are greeted with a message to say phone lines are not running.
I am a young teacher trying to make it by during corona virus times and I have now been robbed of my hard earned money - which i cannot afford. I still do not have the items I needed and there is no way to contact pet solutions?
Avoid this place at all costs.

22 February 2021
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Whilst the actual products were of a high standard sorting out a return of one of the sizings has been awful. Even with the Christmas break they took nearly a month to reply to how to send back the refund. Once it was left again and I had sent it off tracked I emailed again after it had been delivered 2 weeks ago. I know as finally told a refund had been accepted and would go through in 5-8 working days. When the refund has been given it is not even half of the price and no reason has been given, or emails replied to, about why it is such a low amount. Awful customer service and very disappointed.

9 February 2021
Unprompted review
All Pet Solutions logo

Reply from All Pet Solutions

Hello, Thank you for taking the time to leave us feedback. We are very sorry to hear that you have had a negative experience with our company. We would like to help resolve this issue for you. I can see that a senior member of the customer service team has reached out to you. We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, APS Team

Rated 5 out of 5 stars

I ordered couple of replacement cat…

I ordered couple of replacement cat scratching posts which were perfect and the cats love them...saved buying another whole cat tree...these arrived within days of ordering and I am pleased with them.
Will have to see how long they last...

5 February 2021
Unprompted review
Rated 2 out of 5 stars

I had put a 5 star review when I first…

I had put a 5 star review when I first received my retractable dog lead but it has developed a fault within a few days. It is not retracting properly and it has frayed when it gets stuck. I have received a refund for the lead but not the £4 delivery charge. I have emailed but haven't received a response. I should not have to pay delivery costs for faulty goods. Terrible service when I am legally entitled to this money back.

3 February 2021
Unprompted review
All Pet Solutions logo

Reply from All Pet Solutions

Hello, Thank you for taking the time to leave us feedback. We are very sorry to hear that you have had a negative experience with our company. We would like to help resolve this issue for you. I can see that a senior member of the customer service team has reached out to you. We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, APS Team

Rated 5 out of 5 stars

Great service

Great service. I bought some excellent quality cat bowls with mat. They were the perfect size, bowls don't slip and mat is easily washable. Arrived promptly and good value for money.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, good customer service. Better than Amazon!
Very pleased with cat litter tray, looks better than the usual ones. Good size and easy too clean

14 January 2021
Unprompted review
Rated 5 out of 5 stars

My first order with All Pet Solutions.

First time I have ordered from All Pet Solutions and I was very pleased with the prices and the speed of delivery during these hard times. The communication was great and the items are of good quality. I will certainly use All Pet Solutions again in the very near future Thank you. 10/10

14 January 2021
Unprompted review

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