Maybe looking up parts could improve a little such as if you want to look up Hobart dishwasher model starting with C the alphabet would pop up instead of having to scroll down several pages you could... See more
Company replied
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See what reviewers are saying
Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process.... See more
Very Satisfied Everyone we've dealt with has been helpful and responsive to our needs. We sometimes call at the last minute with an order requiring overnight shipment. They go above and beyond to ac... See more
Company replied
AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and... See more
Company replied
Company details
Information provided by various external sources
As the leader in replacement parts, AllPoints makes the job of finding replacement parts quick and easy. AllPoints combines the most complete inventory of Non-OEM parts, the simplicity of identifying hard to find parts, and easy access to OEM parts. One call. One click. One source.
Contact info
607 Dempster St, 60056, Mt Prospect, United States
- 8003322500
- aptrustpilot@allpointsfps.com
- allpointsfps.com
4.2
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got what ordered and saved some money
Got what ordered and saved some money! Received my order in a timely fashion. Pleased! H.J. Barrera
28 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
I still not received my part I ordered
27 July 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
Reply from AllPoints Foodservice Parts & Supplies
Hi Joe, thank you for the positive feedback! Offering the most complete inventory of OEM Equivalent parts in the country allows us to provide you with the high performance parts you need at a better value. We appreciate your business.
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business
The best service in the business
The best service in the business, with competitive prices.
26 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! Offering the most complete inventory of OEM Equivalent parts in the country allows us to provide you with the high performance parts you need at a better value. We appreciate your business.
While I agree that we are all in this…
While I agree that we are all in this business to make a profit, I don't agree with price gouging for items that are essentially ordered elsewhere. I'll never understand the executive decisions made to initially lose one's business altogether instead of retaining it with a small profit margin.
I've weathered many changes throughout the years with allpoints & have loyally stayed all because it's a local establishment however, to be looked @ as a naive individual that's just going to take whatever I'm given with no questions asked, that's not going to happen.
Ultimately, I have helped allpoints with general quality control of the not so quality after market parts & have provided feed back as to why they're not effecient & how to improve their effeciency & quality however, it all fell on deaf ears.
19 July 2021
Unprompted review
My first choice for steam kettle parts.
14 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Jeff, we appreciate your positive feedback! We strive to always have the parts our customers need. Thank you for choosing AllPoints.
good service and descent prices
13 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Mike, thank you for the positive feedback! Offering the most complete inventory of OEM Equivalent parts in the country allows us to provide you with the high performance parts you need at a better value. We appreciate your business.
They always send delivery updates
They always send delivery updates, on-time arrivals and excellent service.
12 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Cesar, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Very efficient!
12 July 2021
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Awesome company customer service is top…
Awesome company customer service is top notch best in the business!!!!
10 July 2021
Reply from AllPoints Foodservice Parts & Supplies
We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Wonderful service again
Wonderful service again. Shipped my parts over the July holidays to Canada in great time! I always feel secure in using Allpoints as my first choice in parts ordering!
7 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Always good to work with.
6 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Sue, we appreciate your positive feedback! We strive to always have the parts our customers need. Thank you for choosing AllPoints.
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
I ordered hatco parts from the web…
I ordered hatco parts from the web site. It does not show on the web site that it will take 3 weeks for parts to get delivered. Now I have another irate customer. I would have found something else to make the repair had i known. All Points is killing my business
4 July 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
Overall great service
Overall great service: helpful staff, fast shipping, lots of product
4 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi David, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
All that I need.
There are times, that I am all over the place when I try to plan on something. I am just very happy that most materials or utensils that I need for simple meal prep is available in their website. A big help, indeed, thanks!
3 July 2021
Unprompted review
Reply from AllPoints Foodservice Parts & Supplies
Hi Szalay, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Thank you for all your help with a…
Thank you for all your help with a smile.
Don N.
(Owner)
2 July 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Don, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Everything about your company sucks.
Well let’s see. You never send the right parts, half the time you assign my orders to the wrong account. After countless attempts at correcting this problem i chose to stop ordering from you all together, I pay someone else more for parts so that I don’t have to deal with your idiocy…. and I still get emails from you about orders I didn’t place because y’all are entirely too incompetent to change the phone numbers on the two separate accounts. Therefore no, I will not be shopping with you any more and I would appreciate it if you’d kick rocks and not send me any more review request.
-dale Vieau (owner) commercial comfort zone. :-)
1 July 2021
We here at maintenance and operations…
We here at maintenance and operations are extremely pleased with both the food and service. A great variety with the meals, and always taking into consideration some team members have dairy issues. Many thanks for the excellent service.
30 June 2021
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