Allurez Reviews 543

I placed my ring order on 8/16/21 and have the emails back and forth confirming it would be put in as a rush order and fulfilled within 7-14 business days 8/16/21. I requested the rush order as we had a trip to Iceland planned the next month where I was planning to propose and I noted needing it before 9/17 prior to actually placing on order. Initially, when reaching out in early September to follow up after 14 business days had passed, I requested the ring by 9/9 to allow adequate time before our trip but I did not receive a response until 9/9 noting it should be delivered Saturday 9/11. Still no ring on 9/11 so I emailed that day and again on 9/13 and repeatedly expressed I needed the ring by September 16 at the latest as we were leaving out of the country to Iceland where the proposal was to take place. In the end, the ring was NOT delivered by 9/16 and I spent 9/17 frantically going to local jewelers prior to our departure and spending more money to get a backup ring to take for the proposal. Upon returning to the US as a newly engaged couple we examined the ring that was delivered too late to discover it had come with dents in the engagement band, a “bubble” of excess material within a loop (I don’t know how else to describe this but it is clearly visible in the pictures), and a wedding band that did not correctly sit with the ring (large gaps between the ring and the band). My fiancé was bummed but loved the ring design so I contacted Allurez to see what could be done. I finally got into contact with a supervisor, who didn’t bother to apologize about the ring not shipping in time but irritatingly enough asked why I was just now calling with the issue 2 weeks after the ring was delivered, to which I explained to her we had been out of the country. I was told due to COVID issues the company was having issues with understaffed ring craftsmen and jewelers but I could send the ring back. At NO point was a shipping label offered, when I asked I was told Allurez doesn’t provide labels per company policy and I would need to pay for it and they would look into getting it refunded after the ring was received and assessed. Wanting to get this done as quickly as possible so I could get the ring on my fiancé's hand I went ahead and paid $84.28 to ship the ring back insured (they were clear it needed to come insured, no problem). After the ring was received, it was confirmed and they said a new ring would be made (rather than “fixing” the original ring), so I requested the new ring be a size 6.5 rather than a 7 since they were making a new one anyway. I was told no problem and Caress also confirmed via email a new ring would be sent and the new size would be 6.5 as well. While waiting for the new ring to be sent I was trying to find out about getting reimbursed the $84.28 I paid to ship the damaged ring back, I was repeatedly told “we don’t refund shipping”, “let me check into it”, “it’s the customer's responsibility to pay for shipping if sending back items for repairs”, “we’re waiting to hear from management what we can do for you”. I have tried to explain so many times that I understand if WE had damaged the ring or wanted something changed then fine that’s no problem and makes sense, but WE did not damage the ring or just decide we wanted something different, it CAME defective in the original shipment. I need someone to explain to me how it makes sense that I am responsible for the cost to ship back a damaged ring to get what I originally ordered? Why am I paying thousands of dollars for the ring PLUS an additional $84.28 in returned shipping to get what I should have gotten in the first place? The ring arrived to us on 11/12/21 and I’m half tempted to just eat the $84.28 I spent on return shipping and drop it as long as my fiancé is happy with the new ring BUT the ring comes, (I even recorded my fiancé opening it), and she says “it’s the same ring”. They sent back the same ring just polished up—the dents are still there, the bubble of metal is still there, and it’s still size 7 (I have a ring measurer from when I was trying to measure other rings of hers before ordering). It appears they tried to adjust the wedding band to sit better with the engagement ring but even that is still not a perfect fit. I contact Allurez again trying to get a hold of the same supervisor, who chooses to email rather than call me back and notes a generic apology in her email and tells me to send the ring back AGAIN. She sends me a shipping label immediately because she knows I’m already pissed about the original returned shipping I paid for (somehow NOW Allurez was able to provide labels?) and said she would be contacting senior management about resolutions. This was on 11/15/21 and confirmed delivery of the ring back to Allurez was on 11/22/21. I called on 11/29/21 and was informed she no longer is with the company. 127 days since I placed my order with no product!

I just received the ring I purchased from Allurez a few days ago. It came really fast and it looks much better in person. I'll be buying from them again

We were so thrilled with our ring purchase 👍🏻!!!!
The likes keep coming! Everyone is impressed! Now we are looking for earrings 👀😂

Purchased an emerald ring for my wife. It did take some time to get the item delivered, but the ring was stunning when it got here. My wife wears it everywhere and constantly gets complements. I think it’s her favorite piece of jewelry. Recently, took it into a local jeweler while shopping and they quickly noticed it.

I used Allurez for the third time this year after being pleasantly treated twice before. The custom approach of delivering jewlery at reasonable pricing keeps me as a customer.

STUNNING JEWELRY! Purchased my 4th necklace, honestly the best quality jewelry. Absolutely stunning, I don’t get impressed easily very easily, but they provided with the top end products- very stunning.

I recently purchased a necklace at allurez. I am so pleased with the quality and it’s even more beautiful in person! Fast shipping too. Thank you allurez can’t wait to wear it!

Amazing website! Ordered my engagement/wedding set and it arrived in exactly 2 weeks!! LOVE my rings they are even more beautiful in person than they are in the picture on the website! Would recommend this company to everyone!!

I called them to ensure a guarantee delivery by 11/18/2021. I sent an email 11/15/21 asking for why it had not shipped yet. They said I would have it by 11/19/2021. It still has not shipped. Now they just send me canned answers of waiting 10-14 business days.

Another note, when you call them, there is horrendous loud background noise/loud voices and the person on the phone acts like there is nothing wrong when you ask about it.

Great customer service,beautiful ring and she loved it ! Thank You Alluurez

I ordered a ring and unfortunately the prepaid appraisal had inadvertently been left out of the paperwork. After posting a review stating that, Kim from Allurez customer service, reached out to me by email and followed up by phone offering to send the appraisal asap, which she did. I was so surprised and appreciative of the personal attention! Thank you Kim! BTW, the ring is absolutely gorgeous and obviously beautifully made. I am very pleased with it!

They were great, fast to respond and incredibly helpful!

Thank You Kim for taking my call, listening to understand my concern. Since I lost my first ring, I ordered the basketball eternity sports band for the second time. I love the quality of the rings. When the second ring was delivered, it was not what I ordered. It was missing the shiny finish as online. Kim was very helpful, informative and worked with her team to get me the ring I initially ordered. Return process was smooth and I was able to receive my order with the shiny finish within the week. Hands down Kim for going above and beyond with your extraordinary service. Happy customer indeed!

After a month of waiting for the product to be shipped, the item was marked with an incorrect bill of lading, a malfunction that caused many correspondence in customer service emails to resolve the issue.
When the pendant arrived, I was really happy that it was designed to a high standard.
The necklace that comes with it is very thin and less practical so I had to purchase another necklace.

Omggg. Kim, the manager, has the best customer service one could ask for. She actually saved my life in a day or two. My wife love the ring.. I could not believe it myself how fast she helped me. She even checked on me right before and after I received my diamond. She’s wonderful. 10 stars for Ms. Kim please.

The. Necklace is beautiful. My wife of 50 years loves it. The customer service was breathtaking, in its efficiency. The necklace needed to be in our possession by November 12, in order to go on an extended vacation. I contacted Customer service, and Rena responded quickly that she had checked on the piece and she assured me we would get it in time. That was yesterday. The piece was delivered today. Nicely done Kim.

I purchased a sapphire necklace for my daughter. It took a month to get it and the stone is so dark - it doesn’t look like a sapphire. I have returned the item for a refund. They received the item back on November 5. Today is November 22 and I called American Express today - Allurez still has not credited me back my refund. I have spoken to Kim several times. She has been nice but I still do not have my refund.

Kim was very helpful with the purchase and selection of the diamond for the engagement ring I purchased. Absolutely beautiful ring and I can’t wait to surprise my girl with it. Great customer service and they got it to me when I needed it. Highly recommended shopping at Allurez!!

My husband bought my wedding engagement & band back in 2013. Beautiful but it was time to have the prongs redone. Called customer service & found out the process. It was scary sending them in the mail, so I did use registered mail. It took a couple weeks, but got them back safe and sound & they look great.

Everyone at Allurez was extremely helpful and quick to respond. The ring was absolutely stunning. Would highly recommend them for your jewelry needs.