Almagems Reviews 223

I bought an ornament depicting an optometrist exam room. In the promo it appeared to be a 3 dimensional product. It was shown to come in a box with nesting filler.
IT IS A FLAT HANGING ORNAMENT. just be aware before you buy this.

Great customer service, I reached out because I made an error with my order. Customer service responded right away and sent a screenshot of the mug with my corrections for me to verify before making. When I received my order, it was better than I expected. I ordered 3 mugs as gifts and my family was overjoyed receiving them.

I purchased the phone case that was designed for sewers and quilters, and it was personalized. It was delivered in a timely manner and it is high-quality. I would recommend it.

I ordered a Christmas ornament for our first Christmas in our new home. I was able to track it and saw that it had not moved in quite a few days. I emailed my concerns and asked for a delivery date. Almost immediately I received a response stating what the problem was, along with an apology for the delay. A new ornament was shipped to me and several days later I received it. Beautiful quality!! Although it didn’t come in time for this past Christmas, I look forward to hanging it on my tree this coming December. Excellent customer service!!

Product is as advertised. Received quicker than expected and as it was a present, the reaction was important. The recipient (my wife) absolutely adores her new sewing themed and personalised coffee mug.

I have not received the my I ordered. They provided me info from the shipping company with pictures. The location of was delivered is not my house. It was delivered to an unknown businessI am unable to locate. I have contacted friends and authorities in my area and the location is not known. I contacted the shipping company and they provided with with a document stating the package is lost. Almagems did not care and is placing the blame on me. The responses I am getting are obviously AI generated.

I was extremely pleased with both the product and the exceptional customer service provided by Almagems. The custom, heartfelt baby bib was beautifully designed and exceeded my expectations. When I initially had difficulty locating my delivery, Traci (customer services) was incredibly kind and responsive, reassuring me that they would make it right if the package could not be found. I would absolutely order from Almagems again. Thank you for such a wonderful experience!

I paid AU$209 on 12/1/26 and had no update on my order

Our onesie arrived quickly. The quality is top tier.

Product photo shows a 3D-style mug, but the actual mug is just a cheap flat printed image. Very misleading. My total was $30

If I could give this company a zero I would. The pic showed a thick 3d wooden ornament. It was a flat cutout. It was for my best friend that passed away and I paid 50 bucks, when it looks like a dollar store cheap thing. So disappointed, but it was my own fault, I should have read reviews first. My bad, but they are a scam

Do not purchase from this company. I ordered a custom gift for my niece. I paid extra for shipping protection. It took weeks to arrive, and when it finally did come, it was incomplete and damaged. I sent pictures, reported my complaints, and I keep getting generic apologetic responses that don’t actually solve the problem. I’m STILL going back and forth to get a refund two months after placing my order. What an absolute nightmare this has been. Do yourself a favor and buy from literally anywhere else.

Ordered 9 different mugs at once for family. We all love the mugs!

My only issue was delivery time. This was no fault of Almagems, but of the carrier. I dealt with Traci at customer service on this issue. She was professional, extremely helpful and hunted down my order. I'm very happy with the product and the service.

Had a problem with this order but almagems made it right. I order this for my daughter & she loves it.

I received my replacement mugs today and very pleased with these so wanted to say thank you

If I could, i would put a -10
Stay away from this company they put in the wrong address and then they want me to pay more money to resend the gift …. They are a fraud

My experience with Anna in customer service was excellent; she responded quickly and courteously by email.
My package arrived according to their company's standards, securely packaged and in very good condition. It is of very good quality.
Yes, I recommend this company.