I would avoid this company purely due to their return policy. The customer pays shipping both ways, so you are essentially paying for the privilege of trying something on. When your return an item, yo... See more
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The customer service was SO quick to respond to my email. Lightning quick- within minutes. I accidentally ordered the wrong color and did not realize until I placed the order- I requested if they coul... See more
Company replied
Absolutely in love with this store! Every piece looks stunning the designs are so elegant, feminine, and thoughtfully created. You can really feel the passion and attention to detail in every collect... See more
Company replied
I ordered three dresses throught the buy two get one free promotion but never got a confirmation email or anything. I checked my card and the charge was there I emailed them twice got the same generi... See more
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Company details
Written by the company
Founded in 2019, Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
United States
- +1 (213) 857-0481
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
If I could do zero stars I would
If I could do zero stars I would. Scam artist! Don’t purchase from them. Manipulates their policy’s to make it impossible to get money back! Save your time and money, shop elsewhere
6 March 2026
Unprompted review
Reply from Almond Muse
Hi Taylor,
We’re truly sorry to hear that you feel this way and regret that your experience did not meet your expectations. At Almond Muse, we take pride in providing clear policies and fair service, and it’s disappointing to hear that this was not your impression.
Please allow us to clarify a few important points. While we do offer a 30-day policy for returns or exchanges on eligible items, certain conditions do apply, such as the item’s sale status and whether it meets our quality assurance return standards. These policies are clearly outlined both on our policy page and during checkout. We understand that in some cases the experience may still feel unclear, and that is something we are continuously working to improve.
We would love the opportunity to review your order in detail and support you further. Please reach out to us at info@almondmuse.com with your order number, and our team will be happy to assist.
Kind regards,
Almond Muse Customer Support
Reply from Almond Muse
Hi Chalis,
Thank you so much for the love! We’re truly happy to hear that you love the brand, your support means a lot to us.
With care,
Almond Muse Customer Support
I ordered from Almond muse and I…
I ordered from Almond muse and I received my dress within 10 days of ordering my dress, quickest delivery online I have received 10/10, unfortunately I got the wrong size and so I reached out to almond muse customer help and they replied to me within 6 hours, amazing service.
13 March 2026
Unprompted review
Reply from Almond Muse
Hi Aimee,
Thank you so much for sharing your experience! We’re delighted to hear that your dress arrived quickly and that our customer support team was able to assist you promptly with your sizing concern. Providing fast delivery and helpful service is always our goal.
We truly appreciate your kind words and look forward to assisting you again in the future!
With care,
Almond Muse Customer Support
No shipping information after 10 days…
No shipping information after 10 days waiting, I received the same generic email that they are going to send it to the support team but they do nothing. I don’t know what to believe anymore. Really disappointing experience.
13 March 2026
Unprompted review
Reply from Almond Muse
Hi Jes,
We’re truly sorry to hear about the delay and the frustration this has caused. Waiting more than 10 days without a shipping update is understandably concerning, and we apologize if our previous responses felt generic or unhelpful. That is not the experience we want our customers to have.
Occasionally, processing delays can occur due to warehouse backlogs or carrier scheduling, but you absolutely deserve a clear update on your order.
Please reach out to us at info@almondmuse.com with your order number and mark the subject line “URGENT – Shipping Update Request.” Our team will review your order status and provide a concrete update as soon as possible.
We truly appreciate your patience and the opportunity to make this right.
Kind regards,
Almond Muse Customer Support
Worst online and Customer service experience
I am submitting this complaint to report deceptive and unethical business practices by Almond Muse. I placed an order for multiple dresses and experienced an excessive delay of more than two months with no legitimate explanation or resolution.
Throughout this period, I contacted customer service numerous times. Each interaction resulted in generic, dismissive responses that failed to address the issue. Customer service representatives repeatedly promised a refund due to the prolonged delay, yet no refund was ever processed or received. On another occasion, I was told that my order had finally shipped; however, I never received tracking information, and the items never arrived.
Despite being unable to provide proof of shipment, tracking details, or confirmation of delivery, the company continued to reassure me that my order was on the way or that a refund had been issued, neither of which was true. These repeated false assurances delayed resolution and prevented timely recovery of my funds. This pattern demonstrates a lack of transparency and suggests intentional misrepresentation rather than a simple logistical error.
After more than two months of waiting and exhausting all reasonable attempts to resolve the issue directly with the company, I was forced to dispute the charge with my bank to recover my money. A legitimate business should not require customers to involve financial institutions to obtain refunds that were repeatedly promised and never delivered.
The combination of prolonged non-delivery, failure to issue a promised refund, absence of tracking or shipment confirmation, misleading customer service communications, and the necessity of a bank dispute strongly indicates deceptive, potentially fraudulent business practices. I believe this company is engaging in behavior that harms consumers and violates basic standards of fair commerce.
16 December 2025
Unprompted review
Reply from Almond Muse
Hi Margo,
We’re very sorry to hear about your experience and understand how distressing this situation must have been. It’s never our intention for a customer to feel misled or forced to escalate through their bank to recover funds.
Please allow us to clarify that we take all shipping and service issues seriously. Occasionally, delays may occur due to high demand, warehouse logistics, or carrier complications, but we recognize that these should always be communicated clearly and transparently. We sincerely apologize for any lack of clarity or miscommunication from our customer service team.
We would like the opportunity to review your order in detail and ensure that your concerns are fully addressed. Please reach out to us directly at info@almondmuse.com with your order number and any relevant correspondence, and our team will prioritize investigating this matter and providing a proper resolution.
Your feedback is important to us, and we are committed to learning from this experience to improve our processes and communication.
Kind regards,
Almond Muse Customer Support
THE SHIPPING TIME IS TOTALLY FAKE!
THE SHIPPING TIME IS TOTALLY FAKE!
I ORDERED MY DRESS ON 02/17/2026 BECAUSE I HAD A WEDDING ON 03/06/2026. TODAY IS MARCH 11 AND THE DRESS HASN'T EVEN BEEN SENT!!!!!!!!!!! THE TRACKING ORDER STILL SAYS "SHIPMENT INFORMATION RECEIVED." :)
DO NOT TRUST WHAT THEY SAY ABOUT THEIR SHIPPING TIMES. AND THE RETURN POLICY SUCKS. I DON'T WANT A CREDIT IN THIS STORE OR AN EXCHANGE. NOW I UNDERSTAND WHY 49% OF THE REVIEWS HAVE 1 STAR... NOT WORTH IT
11 March 2026
Unprompted review
Reply from Almond Muse
Hi Daniela,
We’re truly sorry to hear about your experience and completely understand your frustration. We know how important it is to receive your order on time, especially for a special event like a wedding, and it’s disappointing that this did not happen.
Please allow us to clarify that our shipping times are estimated based on processing and location, but delays can occasionally occur due to carrier or logistical issues. We sincerely apologize for any inconvenience this has caused.
Regarding our return policy, we understand that store credit is not always ideal, and we appreciate your feedback on this. Your comments help us continue improving communication and policies for our customers.
We’d like to review your order directly to see what can be done to assist you. Please reach out to us at info@almondmuse.com
with your order number, and our team will prioritize helping you.
Kind regards,
Almond Muse Customer Support
Reply from Almond Muse
Hi Maj,
Thank you so much for your kind feedback! We’re really happy to hear that you appreciated the communication and love the dresses.
Your support means a lot to us, and we hope you continue enjoying your Almond Muse pieces.
With care,
Almond Muse Customer Support
I had the best experience with Almond Muse
I had the best experience with Almond Muse! I have bought a lot of dresses and I wear them at my best occasions! They’re super comfortable, elegant and high quality! 💖🎀
10 March 2026
Unprompted review
Reply from Almond Muse
Hi Stefania,
Thank you so much for your lovely message! We’re thrilled to hear that you’ve had such a great experience with Almond Muse and that our dresses have been part of your special occasions.
It means a lot to know you find them comfortable, elegant, and high quality. We truly appreciate your support and look forward to being part of many more of your beautiful moments.
With care,
Almond Muse Customer Support
Don't buy anything it's a big scam!!!!!
Don't buy anything it's a big scam!!!!!
I bought 3 dresses in sale buy 2 get one free all good.
My girl got it, try it and it didn't fit.
Know I was thinking I can send it back and get an refund.
NO! First I have to pay the return that was 28,45€ I was okey i pay that oh how dumb I was.
After I was thinking I will get my 200€ nop i get store credit so I can buy some other bull shit for 200€ thanks for nothing.
9 March 2026
Unprompted review
Reply from Almond Muse
Hi Gregor,
We’re sorry to hear that you feel this way and regret that your experience has been frustrating. At Almond Muse, we strive to provide clear policies and fair service to all of our customers.
Please allow us to clarify that items purchased during promotional or sale events, such as Buy 2 Get 1 Free offers, are eligible for store credit only if returned. This policy is outlined on our website and during checkout to ensure transparency before completing a purchase.
We understand that return shipping costs can be frustrating, especially for international orders, and we appreciate your feedback regarding this. Your comments help us continue improving the experience for our customers.
If you would like us to review your order further or assist with using your store credit, please feel free to contact our team at info@almondmuse.com with your order number and we’ll be happy to help.
Kind regards,
Almond Muse Customer Support
Not worth a $100
I bought a dress at the beginning of February and it got delivered on march almost a month after. The dress came in terrible shape, super wrinkly and smelling super bad. I was charged more than a hundred for a very bad dress, he is beautiful but the quality is just not there, I got it for a wedding that was on the 7th and while I was on a waiting room getting ready the zipper just suddenly opened, I was lucky nobody saw it. It has a lot of problems, I believe that for a hundred it is not worth. The zipper also don’t go up very well because of the sewing on the back of it, the propaganda they do on instagram the quality showed there is good, but in reality it is polyester and very bad sawed together. The back part was too short, the boobs part had 2 different sizes, the zipper doesn’t work well. It’s just not worth of the 100, they were super good at responding and replying, but the dress is not all that.
7 March 2026
Unprompted review
Reply from Almond Muse
Hi Milene,
We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially since the dress was purchased for an important occasion like a wedding. Receiving an item that does not meet expectations in terms of quality or fit is certainly not the experience we want our customers to have.
At Almond Muse, we take pride in the design and presentation of our pieces, and we’re sorry to hear that the dress arrived in poor condition and that you experienced issues with the zipper and construction. Your feedback is very important to us and helps our team continue improving both our products and quality control.
Please allow us to review this matter further. Kindly reach out to us at info@almondmuse.com with your order number and photos of the issues mentioned, and our team will be happy to take a closer look and assist you with possible solutions.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Almond Muse Customer Support
I absolutely adore the brand
I absolutely adore the brand ! The clothing and the style is for everyone !!
8 March 2026
Unprompted review
Reply from Almond Muse
Hi Bety,
Thank you so much for your kind words! We’re truly happy to hear that you adore the brand and love the style of our pieces. Creating clothing that feels special and accessible for everyone is something we care deeply about.
We really appreciate your support and hope you continue to enjoy Almond Muse!
With care,
Almond Muse Customer Support
Great dresses and customer service
First of all, the dress styles are great and I look forward to trying them on. The customer service is fast as well. This sale is amazing and I couldn't resist buying a few things. I will definitely order from them again.
7 March 2026
Unprompted review
Reply from Almond Muse
Hi Yuri,
Thank you so much for your lovely feedback! We’re so happy to hear that you’re enjoying the dress styles and that our customer service has been helpful and quick to assist.
We’re also glad you were able to take advantage of the sale, we hope you absolutely love the pieces once you try them on! We can’t wait to have you shop with us again.
With care,
Almond Muse Customer Support
Custom Service/ Package Tracking/ Shipping
The customer service department was more than helpful. I had shipping concerns regarding a certain dress for my best friend’s wedding. They took their time to respond rapidly but precisely. They made sure my package was a priority and left no error of doubt on my side. I was also provided a tracking and shipping update on my package after I had (unintentionally) not responded back. The fact that they made sure to follow up was simply wonderful. Will %100 be returning and trusting them with my future purchases.
7 March 2026
Unprompted review
Reply from Almond Muse
Hi Marissa,
Thank you so much for your kind words! We’re truly happy to hear that our customer service team was able to assist you and help ease your shipping concerns, especially for such a special occasion like your best friend’s wedding.
It means a lot to know that our team’s communication, follow-up, and support made you feel confident about your order. Providing clear updates and making sure our customers feel taken care of is always our priority.
We’re so grateful for your trust and can’t wait to have you shop with us again in the future!
With care,
Almond Muse Customer Support
Unfair Refused Refund
I returned 3 dresses to them due to faulty and size related issue. During this process they responded to me that the return is possible everything looks how it should be without any problem after I ship the dresses and paid for the shipping costs myself. After WEEKS I am learning that there won’t be any cash refund because the dress was on discount. (which they did not mention in 14 email chain at all considering all of their dresses are on discount)
They grant me as credits where they have no available sizes in most of their dresses and expect me to use the credit plus I have to pay for the shipping.
Since you only buy these dresses occasionally, this logic is very much useless to have in such a company especially if you don’t any available sizes in 90% of the dresses PLUS it takes you weeks to process this. I express that this is certainly an exception for this case since you can not grand someone credit where you don’t have any available dress and say “you can wait for availability for the next 120 days and order again for your non-existent event.” This is completely unfair and I still request a cash refund.
5 March 2026
Unprompted review
Reply from Almond Muse
Hi Ece,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel, especially after going through the return process and covering the shipping costs yourself. That is certainly not the experience we want our customers to have.
Please allow us to clarify that items purchased at a discounted price are eligible for store credit only, in accordance with our return policy. This policy is outlined on our website and during checkout to ensure transparency.
That said, we completely understand your concern regarding sizing availability and the time it has taken to process your return. Your feedback is very important to us, and we appreciate you bringing this to our attention. Our team is continuously working to improve both communication and processing times so situations like this can be clearer and smoother for customers.
We would like the opportunity to review your case again and see how we can best support you. Please reach out to us at info@almondmuse.com with your order number so our team can take another look and assist you further.
Kind regards,
Almond Muse Customer Support
I’m looking for a dress to wear on my…
I’m looking for a dress to wear on my Mom’s wedding, I came across this page and thought this is exactly what I’ve been looking for.
4 March 2026
Unprompted review
Reply from Almond Muse
Hi Naomi,
Thank you for sharing this with us! We’re so happy to hear that you discovered Almond Muse while searching for the perfect dress for such a special occasion. Your mom’s wedding sounds like a beautiful moment, and we’re honored that our pieces caught your eye.
If you need any help with sizing, styling, or choosing the right dress for the event, please feel free to reach out, our team would be more than happy to assist you.
With care,
Almond Muse Customer Support
Amazing ‘ the team responded quickly to…
Amazing ‘ the team responded quickly to my inquiry!
3 March 2026
Unprompted review
Reply from Almond Muse
Hi Nicole,
Thank you so much for your lovely feedback! We’re so happy to hear that our team was able to respond to your inquiry quickly. Providing prompt and helpful support is always our goal.
We truly appreciate you taking the time to share your experience!
With care,
Almond Muse Customer Support
The best dress ever
The best dress ever, all my friends said it too.
28 February 2026
Unprompted review
Reply from Almond Muse
Hi Not The Runner,
Thank you for sharing! We’re so happy to hear that you and your friends love the dress, it means so much to us that it made such a great impression!
With care,
Almond Muse Customer Support
Do not waste your money
The quality of these dresses are terrible.
They say refunds are "easy" but it is actually impossible. They only give store credit but there is nothing worth getting. The dresses I got didn't even have straight or proper stitching. Quality was terrible
Don't buy!!!
17 February 2026
Unprompted review
Reply from Almond Muse
Hi Rita,
We’re truly sorry to hear that your dresses did not meet your expectations. At Almond Muse, we take pride in the quality and craftsmanship of our pieces, so it’s disappointing to know you were unhappy with your order.
Please allow us to clarify our return policy: sale items are eligible for store credit only, while full-priced items may be returned for a refund or store credit if they meet our return conditions. These policies are outlined on our website and during checkout to ensure transparency.
We would be happy to review your order and see how we can support you further. Please reach out to us at info@almondmuse.com with your order number so our team can assist.
Kind regards,
Almond Muse Customer Support
Beautiful dresses
I brought 3 dresses and all fits perfectly, the quality is amazing.
I got lots of compliments❤️
14 February 2026
Unprompted review
Reply from Almond Muse
Hi Aanchal,
Thank you so much for sharing! We’re thrilled to hear that all three dresses fit perfectly and that you love the quality. It’s wonderful to know you’ve been receiving compliments, your happiness means the world to us!
With care,
Almond Muse Customer Support
Quality of the dress i purchased was terrible
Quality of the dress i purchased was nothing like the images. And if i want to return it would cost me $80 aud because i have to send it to china or U.S - cheapest option being China. So very expensive return shipping that the customer has to pay for. Really dodgy looking return address to a ‘Mr Cao’ appeared to be someone’s home address, customer service was terrible. No refund credit only and cost almost the cost of the dress itself just to send it back. Their images on website are so misleading. Wouldn’t recommend buying because the quality of the clothing is closer to Shein or Temu quality.
Their answer below says they would be happy to provide support is just for show for other people who read this-to make it seems like they are willing to help even though they aren’t. I had several emails with them directly before this post asking to consider a refund but they refused. I didn’t choose to buy the item on sale - it was a site wide sale, not a clearance item. The dress i purchased despite being a low quality fabric also had the lining very obvious and was half the length of the dress so it actually looked really stupid/silly and this wasn’t evident in the images on their website at all. The lining should be the full length of the dress but it was just cheaply made. Probably a different dress altogether or very highly edited! Not worth the trouble!!
1 February 2026
Unprompted review
Reply from Almond Muse
Hi Louise,
We’re very sorry to hear about your experience and understand your frustration. At Almond Muse, we take pride in the quality and design of every piece we offer, and it’s disappointing to know that your dress did not meet your expectations.
Please allow us to clarify our return policy. Sale items are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. These policies are clearly outlined on our website and during checkout to ensure transparency.
To help minimize international shipping costs, we ship from different warehouses depending on your location — including the U.S., Slovakia, and China. This is intended to reduce return expenses whenever possible. If a return is needed, we can provide guidance on the warehouse closest to you to help avoid unnecessary shipping charges.
We would be happy to review your order and provide further support. Please email us at info@almondmuse.com with your order number so our team can assist.
Kind regards,
Almond Muse Customer Support
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