Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... See more
Company replied
Contract from EE was coming to an end so thought I'd give them a ring as heard good things. So glad Idid! First Class customer service from start to finish. Installed next day, sorted everything with... See more
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Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer... See more
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Company details
- #1 of 46 best companies in Internet provider
- #1 of 60 best companies in Internet Service Provider
- #1 of 98 best companies in Telecommunications service provider
About Alncom
Written by the company
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Contact info
Alncom, NE662PF, Alnwick, United Kingdom
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
Excellent
409 reviews
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Great service
Great service, fixed my issues and resolved the problem, excellent local company with great customer service.
27 February 2026
Unprompted review
Reply from Alncom
Hi Grant, thank you for sharing this, its fantastic to hear our teams have helped you resolve your issue.
If you need any advice in the future we are here to support you by contacting us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Moved to the area and Alncom were…
Moved to the area and Alncom were highly recommended as a local company with good customer service which certainly proved to be correct. We were up and running with broadband in a couple of days. Good to know there is always someone available at the end of a phone for any issues, even out of hours. Excellent service.
13 February 2026
Unprompted review
Reply from Alncom
Hi Carol, we are extremely grateful to you for taking the time to share your experience you have had from our teams at Alncom and giving us 5*'s.
Our teams thrive on providing the best service possible to our valuable customers.
If you need any advice in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Rhian is superb !!
The team are fantastic - we first spoke to Rhian who talked us through all of our options - she helped guide us into which package suited us best. The whole team from then onwards were superb !!
Rhian and the team are a credit to not only Alncom but to the local community
1 December 2025
Unprompted review
Reply from Alncom
Hi Malcolm, thank you for your 5*rating and your credit you have given Rhian, she is a very much valued member of our team.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Impeccable Customer Experience
I consistently get higher bandwidth than I pay for, and the customer service has been top quality. When I have needed assistance, it takes no time at all to speak to a real human agent, and receive top notch technical support very quickly. They have even arranged to come out the very next day when I needed assistance with my router.
24 February 2026
Unprompted review
Reply from Alncom
Thank you Owen, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Tas scarves and accessories
I have Alncom in my home as well as the business now can’t find any fault with it. Customer service is very good and always friendly and helpful. The fitting was very easy and Lewis did a brilliant job very tidy and efficient
19 February 2026
Unprompted review
Reply from Alncom
Thank you Tracey for your 5* review and your kind words.
We are delighted that we could also provide you with Alncom Broadband for your business too.
Thank you for Lewis's recognition, we will pass this onto him.
If you need any support in the future please call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A super fast service.
A super fast, efficient and friendly service. Installed, and up and running within two days of the initial phone call. Only installed a week ago, so far so good.
24 February 2026
Unprompted review
Reply from Alncom
Hi Mr Holywell, we would like to thank you for taking the time to share the experience you have had with our Alncom's teams, we really do appreciate it.
If you need us in the future for support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A drop card delivered to my home that…
A drop card delivered to my home that made me think,
my contract with my existing internet supplier had ended. The card offered a better price for the Alncom package, plus a fixed price contract. I telephoned Alncom and arrangements were made for a next day installation. It all went like clockwork, the engineer was very professional and polite. He went about his work without any disruption to my home, and was spotlessly clean. The whole process form the placement of the order to completion of the installation was perfect. Well done to all the Alcon team.
18 February 2026
Unprompted review
Reply from Alncom
Thank you Alun for your kind words and rating us 5*'s we really appreciate your support.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
A giant among men
What can I say about the Alncom technical support guy that hasn't already been said about David Attenborough, Barack Obama and the Dalai Lama? Compared with the big providers, dealing with Alncom is an absolute joy.
20 February 2026
Unprompted review
Reply from Alncom
Hi Mike thank you for your comparisons of service you received from our Tech side to famous people, we really enjoyed this.
We are so glad you chose Alncom as your Broadband supplier and look forward to continuing to provide the best personal service we can for you.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent response to a hardware fault…
Excellent response to a hardware fault with my new fibre installation. Very fast, professional communications. Efficient and helpful engineer.
21 February 2026
Unprompted review
Reply from Alncom
Hi Margaret, we are very grateful to you for sharing your experience you have had with our Alncom teams and giving us 5*'s
We look forward to serving you as our Alncom customer and providing you with the best service possible.
If you have any queries please do contact us on 01665 604 816 or email help@alncom.cu.uk and we will be happy to help.
Team Alncom
First class internet provider.
Alncom gave us internet when no one else could. We are just a couple of miles outside of Corbridge on the A68 but nothing worked. They were able to give us internet bounced from other properties . It has worked brilliantly and we’ve been able to stream films and use computers etc. it’s been life changing for us. We’re signed up to move onto their full fibre broadband soon. It will make things faster and I’m sure we’ll get the same great service we’ve had from day 1. I would recommend them 100%.
21 February 2026
Unprompted review
Reply from Alncom
Thank you Mrs Mcardle for taking the time to share your experience that you have had with our Alncom teams and giving us 5*'s for this.
We are delighted to hear your views and look forward to providing you with your upgrade to Full Fibre very soon.
If you have any queries we are here for support on 01665 604 816 or by emailing help@alncom.co.uk and we will be happy to help.
Team Alncom
Absolutely first class service from…
Absolutely first class service from booking the appointment to fitting the equipment. I will definitely recommend to my friends. I was made aware of Alncom via a friend and took advantage of the 6 month free deal.
I'm also saving £12pm compared to my previous provider.
12 February 2026
Unprompted review
Reply from Alncom
Hi Ed thank so much for giving us 5*'s for the service you have received from our teams, we are very grateful to you.
We are so glad that you are saving money and look forward to serving you as our valued customer.
If you have any queries in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service
Excellent service for our difficult installation due to location, the team were extremely resourceful.
Ben was very efficient and very helpful and answered all our questions.
18 February 2026
Unprompted review
Reply from Alncom
Thank you Catherine for taking the time to share your experience you have had with our Alncom teams and giving us 5*'s we really do appreciate it.
If you need any support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very friendly
Very friendly, helpful, hardworking and personable company of people who changed my 18MB internet to 200MB in rural area.
Friendly face to face meeting that simplified the process and followed up which was appreciated.
Would definitely recommend
6 February 2026
Unprompted review
Reply from Alncom
Thank you Kieran for taking the time to share your Alncom experience and giving us 5*'s for the service you have received from our teams.
Our teams thrive on being able to provide the best service possible to our valuable customers.
If you need any advice or support in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom staff are exceptional..
Alncom staff are exceptional... always a prompt and truly helpful response. Highly recommend!
16 February 2026
Unprompted review
Reply from Alncom
Thank you so much Jackie, we are so glad that you are happy with the service you are receiving from our teams and thank you for leaving your 5* review, we really do appreciate it.
If you need any support in the future we are here to help on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Can't thank Gareth and Katie for the…
Can't thank Gareth and Katie for the professionalism and customer support given today.
I asked for help with setting up a back up for my phone and Alncom internet and swiftly arranged a visit to set up.
Nothing is ever too much trouble and for us this will help if we get a power cut to be able to contact the outside world for help
13 February 2026
Unprompted review
Reply from Alncom
Thank you Richard for your kind words and taking the time to share your experience you have received from us, we are very grateful to you.
If in the future you need any support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Local firm gives great service
I upgraded today to a faster rate for my internet. There were a couple of queries which the staff dealt with quickly and efficiently. I moved from BT to Alncon a few years ago when BT/EE started to muck me around. I was a bit nervous moving over to a smaller company but it has been an overwhelmingly successful move as you are treated as a person not a number which is very refreshing!
13 February 2026
Unprompted review
Reply from Alncom
Thank you Nicola for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent Customer Service
We have had an excellent experience with Alncom. This is such an efficient and professional company. We have particularly appreciated their customer service which is always prompt and informative; a rare experience these days.
11 February 2026
Unprompted review
Reply from Alncom
Thank you Susan for your continuing support and taking the time to write you 5* review, our teams thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Excellent service!
Brent, the engineer, attended my house around 1 hour after I had phoned Alncom to report the problem. He quickly established what the problem was and realised that it was a two person job. He called another engineer, Drew, who came around in 5 minutes. Both very friendly and resolved the problem in a professional manner. An excellent service all round from Alncom. Thank you.
10 February 2026
Unprompted review
Reply from Alncom
Thank you Gary for your 5 * review, we are very grateful to you for taking the time to share your experience you have had with our teams and your Alncom Broadband. If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Exceptional customer service
From the point of contact to follow up after installation, the process was made easy by the professional team at Alncom. We were struggling with our service at our property from our previous provider. Alncom performed the switch to full fibre with ease, highlighting the process during our call. The installation engineer went through where would be best to route cables and made sure the installation was tidy. We had one issue with drop of internet, which Alncom quickly resolved and had an engineer put same day. They followed up with a call to make sure we were happy with the service. Speeds are as advertised and customer service is exceptional. Highly recommend.
3 February 2026
Unprompted review
Reply from Alncom
Hi Bradley, we are so glad you made the decision to change providers and switch to us. We would like to thank you for taking the time to share your experience and giving us 5*'s.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Support a local business - switching is easier than you think
After many years with the same phone/internet provider I nervously decided to switch to a local provider offering a more cost effective and faster service. The switch was seamless and quick - and even better it was organised by people who were easily contactable and responsive. My initial trepidation was unfounded and my advice would be - do it it is easier than you think!
28 January 2026
Unprompted review
Reply from Alncom
Thank you Rosie for your recommendations and giving us 5*'s we are extremely grateful to you for taking the time to write your review.
If you want any advice with regards to your Alncom Broadband in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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