Been with Alpha Capital for a couple years now and I gotta say the support is genuinely good, not the copy-paste kind of replies you usually get. I messaged them a bunch of times over the years with r... See more
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See what reviewers are saying
I have found Alpha Capital group to have great customer service. They reply within an hour of emailing support and also on live chat. I had an issue with Rise for payments but ACG were able to resol... See more
I have a live trading account with Capital for a while now, and everything works great. Today, I had a question about trading on my Direct Account during high-impact news events. Although this is clea... See more
I had a conversation with their chat support and Mohit guy is such a great person,He gave me solution to my problem .i request alpha capital to give him a promotion he has done a great job. I wish i c... See more
Company details
Written by the company
Alpha Capital Group is a proprietary trading company set up for traders, by traders! We are looking for profitable traders who can demonstrate an ability to react to the markets, manage risk and be consistent with their trading strategy.
Contact info
10 Lower Thames Street, EC3R 6AF, London, United Kingdom
- support@alphacapitalgroup.uk
- alphacapitalgroup.uk
Breach of guidelines
#20686991 they breach my account…
#20686991 they breach my account immediately because of the spread it hits like$4 only and they ianctive my account. Its very worst prop firm!
Fast and responsive specially Sandi
Ban because I use public ip of coffee shop
AlphaCapitalUK design payouts, approve them, then ban accounts right after? 🚩
1️⃣ Earned over $21,000 in payouts ($10,790 & $10,828 approved on dashboard).
2️⃣ Compliance claims IP violation due to public coffee shop Wi-Fi access.
3️⃣ Submitted full proof of location & public Wi-Fi usage as requested.
4️⃣ Compliance acknowledged receipt on Aug 11 saying it was "referred to relevant staff."
5️⃣ Complete silence & radio silence since.
Banning legitimate traders for public Wi-Fi overlap after approving a $10k+ payout is unacceptable.
Please review and respond to my emails.
I had an issue logging in.
I had an issue with logging in, so I contacted support, and they helped me within seconds. Pradeep, in particular, was extremely helpful. Overall, an amazing company with amazing people!
Good customer support fast payout over…
Good customer support fast payout over all great experience
Sharma is a real gem
Sharma is a real gem - super fast and super helpful. Good experiance with Alpha Capital - Rules are fair. good spread. Good customer service. Still yet to have a payout with these guys so yet to comment on this.
Outstanding Support from Pradeep!
Outstanding Support from Pradeep!
I had an issue that needed quick attention, and Pradeep handled it brilliantly. The resolution was fast, efficient, and completely clear with no follow-up questions needed. I couldn't be more satisfied with the level of service provided. Highly recommend Alpha Capital Group for their top-tier customer support!
Great costumer service
Great costumer service, they're flexible and understanding as long as you're a serious and professional trader
Umar was indeed helpful to help with my…
Umar was indeed helpful to help with my first purchase account... i will come back for a second review once i have received first payout... Thanks Alpha
Great experience
Overall, I’ve had a good experience with ACG. The account and payout process have been straightforward, and I’m happy with the service overall. My only area for improvement would be payout processing speed — a slightly faster and more consistent turnaround would make the experience even better.” Nevertheless thanks to the Alpha Team 🔥, special shout-out to David for always sticking out to help
Thank you (Karen ACG) for helping me…
Thank you for helping me choose the challenge.
🚨 SCAM ALERT
🚨 SCAM ALERT — TRADERS BEWARE! 🚨
I bought around 20 accounts with Alpha Capital Group, and my experience has been extremely frustrating. They refused my first payout, then before my second payout they emailed me saying I had been placed in their 1% Risk Management Group. On the very first day that email was sent—before I had even seen or read it—they later claimed I had breached the new 1% rule and used that to reject my third payout. Then, on my next payout request, they rejected me again for alleged “over-risking,” even though I risked less than 1%. After that, they closed all of my accounts and provided no compensation or refund for those accounts. After spending money on around 20 accounts and repeatedly having payouts rejected under changing or disputed reasons, I personally feel I was treated unfairly and would strongly warn other traders to be extremely careful before buying accounts from Alpha Capital Group.
⭐⭐⭐ (3/5)
⭐⭐⭐ (3/5) — Fast support, but no slippage protection
I had a Stop Loss set at 306$ risk on a Gold trade, which ended up executing at 471$ due to a fast market spike — a 165$ difference (+54%).
To their credit, support (Gerard) responded quickly and provided clear tick-by-tick data showing exactly what happened. However, they confirmed they apply no maximum slippage cap or fair-fill policy — meaning during fast market moves, your actual loss can significantly exceed your intended Stop Loss with no limit.
If you trade instruments like Gold that can spike suddenly, be aware of this and use a wider safety buffer on your Stop Loss. Support was responsive and transparent, but the lack of any slippage protection is a real risk to know about beforehand.
NO PIERDAN SU DINERO Y TIEMPO!!
NO PIERDAN SU DINERO Y TIEMPO!!
esta empresa pasas sus desafíos y te ponen excusas como tuviste una operación que duro menos de 2 minutos y no te podemos dar la cuenta o abriste 3 operaciones del mismo activo muy seguidas y eso es saturación de mercado , no te podemos dar la cuenta pero te damos una para que empieces otra vez.
POR FAVOR GENTE REPLIQUEN MI CALIFICACION PARA QUE ESTA EMPRESA DEJE DE EXISTIR ES UNA ESTAFA!
LAS CALIFICACIONES POSITIVAS SON CLARAMENTE CREADAS POR BOTS.
DON'T WASTE YOUR MONEY AND TIME!!
This company goes through its challenges and they give you excuses as you had an operation that lasted less than 2 minutes and we can't give you the account or you opened 3 operations of the same asset very consecutively and that is market saturation, we can't give you the account but we give you one so you start again.
PLEASE PEOPLE REPLY TO MY RATING SO THAT THIS COMPANY STOPS EXISTING IS A SCAM!
POSITIVE RATINGS ARE CLEARLY CREATED BY BOTS.
Got paid out after making 15% profits…
Got paid out after making 15% profits on my account! Honestly didn’t expect to receive it anymore after some hours, but it still came within 48 hours. Great firm, great dashboard and great support. I want to thank ANUSH for the help he gave me when I needed it, for being patient and for having low cortisol.
excellent customer service
Pradeep from customer experience is friendly and solved my queries promptly!
I received my first payout today from…
I received my first payout today from Alpha Capital, and i am so happy. I have been going at it for a long time now, always falling short of the requirements.
Finally i got the direct funded account, met the withdrawal threshold, i didn’t know i breached the impact news rule and i was penalized but when i finally hit the threshold again, passed my interview, then i placed my withdrawal request on Monday 24th of August, and today the 26th of August the money hit my account.
It feels good to know that as long as you fulfill the requirements of any account you are trading, you’ll get paid. I was a bit nervous ngl but now i have proof that it is real.
The customer support is good a person…
The customer support is good a person named "Kyrian" answered all the queries in time and in simple manner
This firms is very stable
This firms is very stable. From purchasing, trading conditions, receiving funded account and payout. What else can you ask? 🔥🔥
Swift reply.
Swift reply.
Customer service was quick with their reply. Thanks to Kyrian for the swift answer to my query.
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