I'm in this treatment for about 5-6 months now and can't expect to grow hair back over nigh, as was loosing it for decades. As I was skeptic as nothing is happening for some time, there is a visible b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I decided to give this product a try and was pleasantly surprised by the results—it really worked! I did run into an issue with a recent purchase, as the system duplicated my order, but the support te... See more
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I had problems with tracking my order and I raised this with Alphainfuse customer service team. They responded promptly to every email , reassured me at a time I felt a little frustrated. They explain... See more
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I have been looking at this companies product for a while and wasn't sure if I am honest, but seeing the reviews i thought let's try it out what can I lose other than my already thinning and ba... See more
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4.4
Excellent
796 reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alphainfuse
Hi,
We’re really sorry to hear about your experience—that’s certainly not how we want things to feel on your end.
We’ve reviewed your case and have now processed a full refund for you. You should see the funds back in your account within 3–5 business days, depending on your bank.
We also apologize if our emails came across as overwhelming—that’s never our intention, and we appreciate you bringing it to our attention.
We always aim to make things right, and we hope this helps resolve the situation for you.
– AlphaInfuse Support Team
Amazing Customer Service
I'm amazed by the level of professionalism of their Customer Service. Very responsive, knowledgeable and always willing to help since Day 1. Thanks a lot!
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi Racky,
Thank you for your kind words!
We’re truly grateful to hear that our customer service team has made such a positive impression from the very beginning. Providing responsive, knowledgeable, and genuinely helpful support is something we take great pride in.
Your feedback means a lot to us—thank you for your trust and support!
– AlphaInfuse Support Team
Sandra
Hi, just wanting to say I would highly recommend, as my questions were answered honestly and promptly. My customer service employee Victoria was very kind and extremely helpful. I would not hesitate to contact again.
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi Sandra,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience with our support team was both prompt and honest. Providing clear, reliable assistance is something we take great pride in, and it’s fantastic to know that came through in your interaction.
We also truly appreciate your kind words about the service you received—it means a lot to know you felt supported every step of the way.
– AlphaInfuse Support Team
Victoria did a great job addressing my…
Victoria did a great job addressing my problem and offered a quick solution!
21 March 2026
Unprompted review
Reply from Alphainfuse
Hi Onell,
Thank you for your kind feedback!
We’re really glad to hear your issue was handled quickly and effectively. Providing prompt, solution-focused support is something we take great pride in, and it’s great to know that reflected in your experience.
We truly appreciate you taking the time to share this.
– AlphaInfuse Support Team
Initially sceptical, Genuinely worked for me, 100%
Initially sceptical, after 3 days existing hair route was stronger & after 3 weeks extremely strong route.
Fuller hair, hair loss after showering minimal.
2 months on, so pleased with hair thickness.
This has worked for me, this is no promotion just fact.
25 March 2026
Unprompted review
Reply from Alphainfuse
Hi Gavin,
Thank you for sharing your experience!
We’re really glad to hear how quickly you started noticing changes and how your hair has continued to improve over time. Seeing stronger roots, reduced shedding, and increased thickness is exactly what we aim to deliver with consistent use.
It means a lot that you took the time to share your honest results—feedback like this truly helps others who are still on the fence.
– AlphaInfuse Support Team
Great customer service
Really great customer service! Victoria was very prompt, professional and proactive in handling my issue in these difficult global times. My expectations were exceeded. Thank you again!
24 March 2026
Unprompted review
Reply from Alphainfuse
Hi Ahmad,
Thank you for your kind words!
We’re truly pleased to hear that your experience with our customer support exceeded expectations. Providing prompt, professional, and proactive assistance—especially during challenging times—is something we take great pride in.
We’ll be sure to pass along your appreciation to the team. Your feedback means a lot to us.
– AlphaInfuse Support Team
Superb customer service from Alphainfuse
The customer service team at Alphainfuse is quick to respond with spot-on advice and guidance. I had contacted them regarding application and product performance to verify that I was using the serum properly. Victoria gave me excellent information to use the product going forward. Five Stars!
24 March 2026
Unprompted review
Reply from Alphainfuse
Hi Greag,
Thank you for your fantastic review!
We’re really glad to hear that our support team was able to provide clear and helpful guidance when you needed it. Making sure you feel confident using the product is incredibly important to us, and it’s great to know the information you received made a difference.
We’ll be sure to pass along your kind words to the team. Your support means a lot!
– AlphaInfuse Support Team
The immediate response and the stated…
The immediate response and the stated reassurance.
25 March 2026
Unprompted review
Reply from Alphainfuse
Hi Peter,
Thank you for your feedback!
We’re really glad to hear that our team was able to respond quickly and provide reassurance when you needed it. Making sure our customers feel supported and confident throughout their experience is something we take seriously.
We truly appreciate your kind words.
– AlphaInfuse Support Team
I was looking for more information on…
I was looking for more information on my next steps with the product and Victoria went above and beyond to help me out !!
24 March 2026
Unprompted review
Reply from Alphainfuse
Hi Darren,
Thank you for your kind feedback!
We’re really glad to hear that you had such a positive experience with our support team. Going the extra mile to provide clear guidance and support is exactly what we aim for, so it’s great to know that came through.
We truly appreciate you taking the time to share this.
– AlphaInfuse Support Team
Good customer services
My original order was not received. I emailed and Victoria from customer services investigated, found it was a problem with the courier and resent the order in a timely manner.
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi Marc,
Thank you for sharing your experience.
We’re sorry to hear that your original order didn’t arrive as expected, as occasional courier issues can sometimes occur during transit. That said, we’re really glad our team was able to step in quickly, identify the issue, and arrange a replacement without delay.
It’s great to know everything was resolved in a timely manner, and we truly appreciate your patience and understanding throughout the process.
– AlphaInfuse Support Team
Cancel the order
I was looking the products of this company because my brother is one of their client, and by mistake I ordered some products then I asked them to cancel my order. One of their customer support name Victoria answered my email very fast and she canceled it.
I want to thank you for the work you did for me. I really appreciate.
22 March 2026
Unprompted review
Reply from Alphainfuse
Hi Shiva,
Thank you for your kind words!
We’re really glad to hear that your request was handled quickly and smoothly. Providing prompt and reliable support is something we take great pride in, and it’s wonderful to know your experience reflected that.
We truly appreciate you taking the time to share your feedback.
– AlphaInfuse Support Team
Victoria's communication has been…
Victoria's communication has been fantastic. I cannot thank her enough for the help, understanding and support she has shown, a great credit to alpha infuse company
24 March 2026
Unprompted review
Reply from Alphainfuse
Hi Mark,
Thank you for your kind words!
We’re delighted to hear that you had such a positive experience with our support team. Providing helpful, understanding, and reliable assistance is something we truly value, and it’s great to know that came through clearly.
We’ll be sure to share your feedback with the team—it means a lot. Your support and recognition are greatly appreciated.
First day of using
First day of using, I will come back if it works but at the moment 1 box for £100 is madness as the flow is insane from it and feel like it could be more restricted as a few dabs in on my bald head it soaked my face more than the micro needling of the head and ran out you couldn’t do a full scull on one vial if this is the case or maybe a faulty needling system came through. But 1 box as it stands is not worth it if it continuously soaks me everywhere else and runs out too quicklye only allowing to cover a small area .
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi,
Thank you for sharing your experience, and we’re really sorry to hear how frustrating the first use felt.
That definitely doesn’t sound like the experience we want for you, especially when it comes to the serum flow and coverage. It may be an issue with the needle head or how the product is dispensing, and we’d really like to take a closer look at this for you.
Could you please reach out to our support team so we can sort this out for you as quickly as possible? We’ll make sure you’re properly taken care of.
We appreciate you giving it a try and hope to turn this around for you.
– AlphaInfuse Team
Excellent Customer Support
I placed my order initially but then decided I would like to purchase a larger supply of product given the current pricing available. I raised a customer support ticket, and the agent Victoria was assigned and she was able to quickly resolve all of my questions and concerns. I am very impressed with how responsive and supportive this company is when it comes to customer requests, and a special thank you to Victoria for her quick hep to make it happen!
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi Zach,
Thank you for your thoughtful review!
We’re really glad to hear that your experience with our support team was smooth and responsive. Making adjustments to orders and addressing requests quickly is something we always aim to handle with care and efficiency.
We’ll be sure to pass along your kind words to the team. It means a lot to us that you felt supported throughout the process.
– AlphaInfuse Support Team
Because of the Iran war the order is…
Because of the Iran war the order is delayed, and as a nice gesture from the alphainfuse i get the 10% off as Im waiting.
Super nice support system with quick answers and very helpful
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi Pawel,
Thank you for sharing your experience!
We truly appreciate your understanding regarding the delay. As you mentioned, the ongoing situation in the Middle East has caused unexpected disruptions to global shipping routes, with many carriers facing delays, rerouting, and extended delivery times due to safety concerns and restricted transit zones .
We’re glad to hear that, despite this, our support team was able to assist you quickly and provide a gesture of goodwill while you wait. Delivering clear communication and support during situations like this is very important to us.
Your patience and kind words mean a lot, and we’re grateful for your support.
– AlphaInfuse Support Team
Great product
Great product. After few weeks I can see baby hairs on my forehead
23 March 2026
Unprompted review
Reply from Alphainfuse
Hi Hubert,
Thank you for sharing your experience!
We’re really glad to hear you’re already noticing those early signs like baby hairs coming through—that’s often one of the first encouraging milestones. Staying consistent from here is key, and it’s great to see you’re on the right track.
We appreciate your trust in AlphaInfuse and wish you continued progress on your journey.
– AlphaInfuse Support Team
I was skeptical at first however..
I was skeptical at first finding to see if ALPHAINFUSE is definitely the case to help with my hair after some treatment I’ve seen a significant progress on my hair. Victoria guided me all the way through it since I did have concerns at first, however it is something that I would definitely try again.
21 March 2026
Unprompted review
Reply from Alphainfuse
Hi Rayaan,
Thank you for sharing your experience!
We’re really glad to hear that you gave AlphaInfuse a chance despite your initial skepticism—and even more so that you’ve started seeing noticeable progress. That journey from doubt to real results is something many of our customers can relate to.
It’s also great to know you felt supported along the way. We truly value making sure every customer feels informed and confident throughout their experience.
We appreciate your trust and your kind words.
– AlphaInfuse Support Team
Reply from Alphainfuse
Hi Pako,
Thank you for your feedback!
We’re really glad to hear you’re noticing more hair—that’s always a great sign that things are moving in the right direction. Consistency is key, and it’s great to see your progress starting to show.
We appreciate you sharing your experience with us!
– AlphaInfuse Support Team
The return policy and fake ads… this…
The return policy and fake ads… this company owns me money I tried to get back my money and reach out to them no one is answering and they only keep u on “someone will take care of you shortly “ nah none of them is taking sht I still fight for my money back but this company is pure no no
21 March 2026
Unprompted review
Reply from Alphainfuse
Hi,
We’re really sorry to read this—this is not the experience we want anyone to have.
We understand how frustrating it must feel to be waiting for help and not getting the support you expected. That’s on us, and we sincerely apologize for the delay and the way this has come across.
We’d really like to make this right for you. Please reach out to us again at our support email (or reply with your order details), and we’ll personally make sure your case is handled properly and as quickly as possible.
We’re here to help and will take care of this for you.
– AlphaInfuse Team
Great service
Am on my third month with so far zero results, will give it another month and if nothing i will cancelled future orders.
20 March 2026
Unprompted review
Reply from Alphainfuse
Hi Neville,
Thank you for sharing your progress so far.
We understand how frustrating it can feel not seeing visible results at the three-month mark, especially when you’ve been consistent. Hair regrowth can develop at different speeds depending on factors like the stage of hair loss and how responsive the follicles are—some users begin to notice changes closer to the later part of the 120-day window.
We appreciate you sticking with it and giving it the full timeframe, and we’re here to ensure you’re supported throughout your experience.
– AlphaInfuse Support Team
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