Alpha MD Reviews 

54
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly and consistently had a truly great experience with this company. Customers frequently praise the medical staff and customer service for being extremely responsive, highly knowledgeable, and genuinely helpful throughout the entire treatment journey. People note that the overall digital process is wonderfully smooth, highly efficient, and makes getting specialized care exceptionally straightforward and completely stress-free. However, some people mentioned experiencing frustrating difficulties with communication, including persistent unresponsiveness from support agents when trying to get timely assistance. A few reviewers also reported dealing with noticeably long appointment delays and initial consultations that unfortunately felt unprofessional or unhelpful.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that providers are fast,... See more

Staff

People report positive experiences with staff, highlighting that team members are attentive, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are super responsive... See more

User experience

Users describe positive interactions with user experience, noting that everything went very smooth and the... See more

Response time

Customers reported immense satisfaction with response time, highlighting that reviewers experienced fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I especially like the veteran discount and the annual plan discount. Significantly less than I was paying with previous provider. I appreciate that they act more like a real doctor instead of just a... See more

Rated 5 out of 5 stars

Alphamd is about as easy and seamless a process as there can be. Staff at Alphamd is very responsive with any communication I have had. My T arrives as scheduled every single time. Not to forget to me... See more

Company replied

Rated 5 out of 5 stars

AlphaMD is amazing, they care about their clients. their providers use the same medication that they proscribe so they understand the full spectrum of what you would be going through. from getting dia... See more

Company replied

Rated 5 out of 5 stars

Could not have asked for a better HRT provider. Have recommended to friends, family and fiancé (HRT available for females as well). Discovered Alpha MD’s subreddit (check it out) and have been a patie... See more

Company replied


Company details

  1. Home Care Service
  2. Clinic

Written by the company

AlphaMD is a patient-focused telehealth clinic helping men and women improve their health and quality of life through personalized, evidence-based care. Specializing in hormone optimization and related treatments, AlphaMD creates individualized plans based on each patient’s symptoms, goals, and lab work rather than a one-size-fits-all approach. Our mission is to make high-quality care more accessible, transparent, and supportive by emphasizing education, clear communication, and ongoing guidance throughout every stage of treatment. We believe patients deserve honest answers, responsive care, and a professional experience that makes them feel informed, supported, and confident in their healthcare journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(54)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything has been great

Everything has been great! I can’t wait to see all the positive changes HRT makes in the next 6mo to year. Highly recommended.

25 September 2026
Unprompted review
Rated 1 out of 5 stars

I would not trust this company with my…

I would not trust this company with my life. Not only do they swerve shelby talks on her phone, the entire time.
I've supposedly had the owner who gave me his own phone number, but yet they don't answer their calls. They don't return their calls, and they most certainly don't answer their messages. They tell you to make appointment online, but they don't tell you that they're not going to confirm or deny they're just gonna leave you hanging. So the day of the appointment, you have no ride. And then when you try to call them, it goes to voicemail, they just ignore you, so guess what? This is not the company I would recommend for anybody who needs to make a medical trip. Somewhere this company sucks!

23 September 2026
Unprompted review
Rated 5 out of 5 stars

I especially like the veteran discount…

I especially like the veteran discount and the annual plan discount. Significantly less than I was paying with previous provider. I appreciate that they act more like a real doctor instead of just a vendor in respect that they act as a check on my impulses. I just wanted the same dose as my previous provider, but taking an honest look at the numbers it wasn’t a good idea. Im sure the previous providers knew and just didn’t want to risk losing a customer by lowering my dose.

It took a couple weeks from date of labs till the pharmacy had the drugs at my door.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Made the Switch- Glad I did

I was unsatisfied with my last provider. They were clearly motivated more by my money than they were concerned with managing my therapy. I switched to Alpha MD and it was the best decision. They are easy to deal with, prompt in service, the Dr. I spoke with took plenty of time to get to know me, answer my questions, etc. The blood work cost is minimal and my medicine arrived as promised. I will stay with Alpha MD for sure and I recommend that you give them a try if you are unsatisfied with your current provider. -Chris

1 September 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you, Chris! We’re glad you made the switch and had such a positive experience with our team. We truly appreciate your trust, recommendation, and five-star review!

Rated 1 out of 5 stars

Poorly run

It took multiple appointments for seemingly no reason. I had to travel 45 min to get my labs done then had to upload the results myself . The whole process took well over a month.

1 August 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Hi Jacob,

We’re incredibly sorry that your experience with AlphaMD fell short of the standard we expect to provide. The customer experience is paramount to us, and it’s something we take very seriously.

Our customer care team is looking into your situation and will be reaching out directly. We want to understand where the process broke down, learn from what happened, and most importantly, see what we can do to help make things right for you.

Thank you for bringing this to our attention.

The AlphaMD Team

Rated 5 out of 5 stars

A new, relieved, happy client!

I am a new, very happy client. I was so frustrated with inefficient local endocrinologists who had no clear plan or course of treatment for me. I knew in my first consultation with Dr. Bailey that I was in very good hands!

11 August 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you so much for sharing this. We’re glad to hear you felt confident and well cared for from your very first consultation with Dr. Bailey. We really appreciate you trusting AlphaMD with your care and are happy to have you with us!

Rated 5 out of 5 stars

Smooth and Professional

Everything when very smooth. From the first phone call to delivery of meds. TRT has really changed my life the last 2 months. My mood, and workout has been absolutely great. Thanks

5 August 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for sharing your experience! We’re glad everything went smoothly and that you’re feeling such a positive difference. We truly appreciate you choosing AlphaMD.org!

Rated 5 out of 5 stars

They made switching from my previous…

They made switching from my previous provider easy. I got on a 15 minute call with Jake on a Wednesday, and my order arrived the next Monday.

13 July 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for sharing your experience! We’re glad Jake made the switch easy and that your order arrived quickly. We appreciate you choosing AlphaMD!

Rated 5 out of 5 stars

top notch interaction

top notch interaction. easy consult, up front affordable pricing. good follow up.

5 July 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We appreciate the kind words! Providing a smooth experience, transparent pricing, and consistent communication is exactly what we aim for.

Rated 5 out of 5 stars

I have been with AlphaMD for over a year

I have been with AlphaMD for over a year, based on a recommendation from friend. It was easy to set up the consult, answered all my questions and they have provided great service and kept me consistently well supplied the entire time.

30 June 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re grateful to have earned your trust for more than a year. Thank you for highlighting the dependable service, clear answers, and consistent care you’ve received from our team.

Rated 5 out of 5 stars

Alpha MD is the best source for your…

Alpha MD is the best source for your wellness needs. It is no nonsense, very reliable. I get the appropriate amount of emails following up to see what my needs are and to make sure that they’re being met. Not to mention the price is phenomenal for first responders and veterans. This is a no-brainer.

1 January 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for the thoughtful review. At Alpha MD, our goal is to provide reliable, no-nonsense care with clear communication, appropriate follow-up, and pricing that makes high-quality wellness support more accessible. We’re proud to support first responders and veterans, and we appreciate your trust in us.

Rated 5 out of 5 stars

Highly recommend Alpha MD

Highly recommend Alpha MD. Most other companies make you feel like a number but Alpha MD takes the time talk to you and explain everything at a personal level. They have excellent customer service and the prescribers are also on the same medication so they have real world knowledge of what they’re taking about.

6 June 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re glad to hear you had a positive experience with AlphaMD, and we truly appreciate you taking the time to share it.

Rated 5 out of 5 stars

I cannot recommend this company enough

I cannot recommend this company enough. Where most other companies you feel like a number or just another customer not here. They take the time talk to you and explain everything about any questions or concerns you have, they have excellent customer service and the prescribers are also on the same medication so they have real world knowledge of what they’re taking about.

6 June 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Reviews like this mean a lot to our team. We’re so glad you felt heard, supported, and treated like a real person throughout your experience. Taking the time to answer questions clearly and provide real-world guidance is exactly what we strive for at AlphaMD. We truly appreciate your recommendation!

Rated 5 out of 5 stars

The best clinic in the industry

The best clinic in the industry! They’re extremely responsive and genuinely care about their patients. On top of that, their prices are very affordable for the quality of care they provide. Give them a try!

26 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Whoa! This is some high praise, and we truly appreciate it. Our team works hard to be responsive, helpful, and affordable without ever making patients feel rushed or overlooked. We’re grateful for your trust and your recommendation!

Rated 5 out of 5 stars

I travel a lot for work and AlphaMD has…

I travel a lot for work and AlphaMD has been awesome about shipping to new addresses and ensuring I receive my prescription in a timely manner.

27 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re glad we could help make things easier while you’re traveling. Keeping your care consistent and your prescriptions on track is a big priority for us, so it’s great to hear our team has been able to support you wherever work takes you. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Great Experience

From start to finish, they were attentive and helpful. All steps of the process were quick and easy. The doctor was extremely helpful and did not rush the online visit, ensuring all my questions were answered and providing me with all the information I needed. The most important part was the pricing was exactly what was advertised with zero hidden costs, fees, contracts. It is exactly as they prescribed.

22 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Transparency and thoughtful care should go hand in hand. We’re proud to know your experience felt straightforward, helpful, and exactly as promised from start to finish.

Rated 5 out of 5 stars

Process has been simple and convenient…

Process has been simple and convenient to get started. Just get my second shipment and all is good.

19 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re happy to hear everything has gone smoothly so far. Making the process easy and convenient is exactly what we aim for.

Rated 5 out of 5 stars

Incredibly accommodating

Incredibly accommodating. Genuinely willing to help, and always responsive. I have nevwr had a bad experience when dealing with any of their representatives. The best decision I ever made for myself was pursuing TRT through this company. Completely changed my life and outlook!

18 December 2025
Unprompted review
Alpha MD logo

Reply from Alpha MD

Consistent, responsive, and genuinely helpful is exactly what care should feel like. We’re honored to know your experience with AlphaMD has had such a meaningful impact on your life and outlook.

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